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Transcript Of Call Help


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hi there. trying to find out how i go about getting copy of call to insurance company. they say i never told them about previous claim, but on my policy document it clearly states i have 0 claims bonus whereas on previous insurance with old company i had 3 years no claims. they are in process of listening to call. i would rather hear it myself as not very trusting of insurance company during claim. any advice welcome.

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You need to write to the insurance company - address it to the Data Protection Officer/Controller enclosing a £10 cheque requesting a copy of the information they hold about you and to include the transcript of the call you refer to.

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