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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mum Vs Argos/fredrickson Internatonal


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Hi Lisa,

 

You could just leave it as you have already replied to their letter.

 

Look at it this way, if they sent out their letter on the 24th and they received yours on the 25th, they have then had a reply, though they wouldn`t be expecting a reply that though, it just means your on the ball and they aren`t :p.

 

 

N.P

If I have helped or made you laugh in any way in your hour of need, then please click my scales <<<<<<<<<< ;)

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Hi there

just to let you now mum received a letter today from capquest this how it goes.

 

Dear Mrs *******

 

thank you for your recent correspondence and confirm this account is now on hold.

 

An investigation into your complaint will be carried out in lin with our in-house procedure and as soon as we have the results of our findings, a Quality and Assurance Officer we will be in contact with you.

 

In the meantime, please find Complaints Handling Leaflet for the information.

 

Yours Sincerely

 

******

 

Complaints department

Capquest debt recovery ltd

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Hi Lisa,

 

A quality and assurance officer? :confused: Did you order a washer or toaster or something from them? :p

 

Tell them not to bother contacting you unless they have something constructive and interesting to say.

 

 

N.P

If I have helped or made you laugh in any way in your hour of need, then please click my scales <<<<<<<<<< ;)

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or maybe u ordered a pizza

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Hi Lisa,

 

A quality and assurance officer? :confused: Did you order a washer or toaster or something from them? :p

 

Tell them not to bother contacting you unless they have something constructive and interesting to say.

 

 

N.P

Hi there

I know that what we thought what have they got to do with credit

lisa:lol:

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hi there all

 

just to let you know mum recieved a letter from capquest to say they have finished there investigation and they are sorry they did not know the account was in dispute and they have passed the account back to argos.

 

we will just sit and wait and see who they through at us next time

lisa

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Hi Lisa,

 

At least that will give your mum and yourself a short break from these maggots.

 

I thought it was too quiet around my end lately but we received a call on the answer machine today from BJ asking me to ring them back immediately and quote a case number, what a doyle!

 

 

N.P

If I have helped or made you laugh in any way in your hour of need, then please click my scales <<<<<<<<<< ;)

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lol NP.

 

You should leave your own answerphone message to them.

 

Dont bother asking me to call u back as i would everything in writting. Your phone will self distruct in 30 seconds.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Or something like `This is an answering machine, your message will not be recorded. If your call is urgent then please contact me in writing. I will then reply when I`ve finished mooseing our lass :p. If your still listening then you must be a moron with a an empty head, in which case you can fu........` End Of Message

 

 

 

N.P

If I have helped or made you laugh in any way in your hour of need, then please click my scales <<<<<<<<<< ;)

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LOL NP.

 

i preffer the blunt and straight to the point ones like

 

f**% o&^ dont bother to leave a message as you will not be responded to. I have said everything in writing so i would advise u comply or i will inform the oft and trading standards. I also reserve the rite to take u to court for harrassement if u dont comply.

Edited by The GodMother
editting

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Then ya mum sends you a letter saying she tried calling but got a very odd message :confused:

If I have helped or made you laugh in any way in your hour of need, then please click my scales <<<<<<<<<< ;)

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Mum does not ring the home phone only the companies have that number. Mum has my private mobile number.

 

One for business and one for private calls great and it only costs a small amount for the mobile as u only need to top it up once a year. even better there.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 1 month later...

a possible result

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Hi Lisa,

 

What do you mean?

 

Do you have another thread going? If so, whats the link?

If I have helped or made you laugh in any way in your hour of need, then please click my scales <<<<<<<<<< ;)

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  • 1 year later...

Hi all

Well I cant believe after nearlly 1 and half years mum has got a letter regarding her argos account.

1st letter recieved on the 18 Dec from dlc

We hereby give notice that this debt has been assigned to hillesden securities ltd, trading as direct legal and collections(dlc)

This means argos card services ltd no longer own your account is now owed by dlc. All future payments and contact must be made with us.

We will start reporting against your credit file within 30 days of you receiving this letter.

You must let us have your proposals for payment of the outstanding balance by calling 0844 3358498 or by returning the attached insertion today.

 

Failure to respond to this letter may result in legal action

 

 

(Next letter to follow)

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next letter received on the 5 jan from dlc

 

You have failed to respond to our previous letter and the balance remains unpaid.

please telephone us immediately on ............ to discuss yor payments options which include \; A discounted lump sum in full and final settlemant,

or monthly payments over an agreed term

Failure to respond to this letter may result in legal action and additional costs may be added to your balance.

 

( next letter to follow)

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next letter received on the 12january 2010

NOTICE OF DEBT RECOVERY

 

Dlc are specialist debt collections organisation. We have been instructed by our client to collect the outstanding balance on their behalf.

You should read this Notice carefully, follow the instructions and reply immedialty. If your details are incorrect or you have any queries contact our central recovery office on the above number.

Should you FAIL to reply to this notice by the date specified the action detailed below may be taken.

 

To avoid DLC taking further action, you must either:

Pay the debt in full or contat our recovery department

Failure to take above action by 19 january ( which we late cos thats today)

may result in the recovey via the following methods

instructions to solicitors to commence legal action, or a debt collector to visit and collect the debt personally.

Custmers can prevent this by contacting the above priority telephone number

 

Any help with tanks

Lisa

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Hi Lisa,

 

As you already know by now, a number of us have received exactly the same nonsense.

 

Just follow Fuzzybobble and I, using the CCA request with extra wording to cease and desist processing of our private data, and see what they come up with.

 

I honestly think a company wouldn`t sell on an account if they were 100% sure of their agreement.

 

I wish I was special at something, like these idiots :p

 

 

 

N.P

Edited by N.P
Dodgy spelling

If I have helped or made you laugh in any way in your hour of need, then please click my scales <<<<<<<<<< ;)

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Strange i was only wondering how you were the other day.

 

Personally i would follow NPs advice and see what happens.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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