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    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
    • oF course, this is all just the start. trump is dragging it out as much as possible hoping to pardon himself, but the barrier the yanks had about admitting that a pres could be such a piece of err work has been broken and there is many more to come. His current criminal charges are extremely unlikely to result in jail time or anything other than fines  - but with some of the other charges - jail is pretty much mandatory - especially for one not only not on a first offense - but with others stacked up
    • Indeed, it’s all up to date at the moment and no missed payments and no issues from a credit file perspective everything is up to date in that sense 
    • follow it thru, plenty of time to poss arrange a tomlin or consent later on. ............   pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website https://www.consumeractiongroup.co.uk/topic/466952-lowelloverdales-claimform-old-cap1-debt/?do=findComment&comment=5260464 .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] .............. dx
    • so you've never been issued a default notice ever and all these accounts still show on your credit file?  
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Fredrickson/Bryan Carter


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I am in a lot of debt due to divorce and ill health.

 

I have been dealing with the creditors with information from this great site.

 

However I have the following problem with Fredrickson/Bryan Carter and require help please.

 

The disputed debt is for 3201 and is with a Nationwide Credit Card.

 

I have sent Fredricksons a CCA via recorded delivery. This has been ignored and they have not cashed the cheque. I have proof of delivery.

 

They passed this to Bryan carter solicitors. i wrote to them saying the debt was in dispute. Sent this with proof of postage only. i have the slip.

 

They sent me several letters saying that there client Fredricksons had asked them to take me to court.

 

I think they got my letter as they now say they have issued proceedings on behalf of Nationwide.

 

Today I sent a CCA to Nationwide also. Sent this recorded.

 

What should I do now and how do I defend with a CCA.

 

Please help.

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Firstly i would S.A.R - (Subject Access Request) Fredrickson and Nationwide to try and establish whether the debt has been sold or not and what charges are on the account, this also puts it in dispute again and if the Sols did try to sue you the judge will probably put a stay on it untill they have complied with your CCA and SAR request

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First of all, don't panic.

 

The fact that you can prove that they received a CCA request with the appropriate payment is defence enough. Fredericksons must still comply.

 

If they received the CCA request over 12 days ago, they are in default and so cannot action the debt as it is in dispute. I do think that instructing a solicitor counts as trying to enforce the debt, so a compalint to Trading Standards is in order.

 

You will be able insist that they provide it under Civil Procedure rules regarding disclosure before the hearing date, and you can get that enforced by an order from the judge.

 

Legally, any case where they cannot show a properly formatted agreement with it's terms and conditions would be struck out by the judge, in fact he would regard it as vexatious litigation - so one optimistic outlook on this would be that they cannot produce it - top result for YOU.

 

On the converse of that argument and if they choose to be obtuse, they may argue that they don't have to produce as they purchased the debt under Law of Property. A dubious argument.

 

The LoP states that things in action may only be assigned absolutely.

That means that the rights and duties from the previous assignment must be assumed as you may not put one party to detriment.

 

They would need to show LOTS MORE documents to argue that one.

 

just remember - No contract = no debt. No debt = No action.

 

If this has been of help please click my scales.

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Struggling_Simon vs Cabot - WON

Struggling_Simon vs Abbey - WON

Struggling_Simon vs HBOS - Pending

--------------------------------------------

IF I HAVE HELPED PLEASE CLICK MY SCALES

 

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Somper in excretia,som solem profundus variat.

 

 

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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First of all, don't panic.

 

The fact that you can prove that they received a CCA request with the appropriate payment is defence enough. Fredericksons must still comply.

 

If they received the CCA request over 12 days ago, they are in default and so cannot action the debt as it is in dispute. I do think that instructing a solicitor counts as trying to enforce the debt, so a compalint to Trading Standards is in order. sorry a few points here need correcting . firstly, the 12 days is actually 12 working days as set out in the Consumer Credit (Prescribed Periods for Giving Information) Regulations

1983 (SI 1983/1569) regulation 2 schedule 2. furthermore they do not commit an offence until the expiry of the 12 working days plus the 30 calendar days so its highly unlikely that Trading Standards will get involved until that point has passed

 

You will be able insist that they provide it under Civil Procedure rules regarding disclosure before the hearing date, and you can get that enforced by an order from the judge.

 

Legally, any case where they cannot show a properly formatted agreement with it's terms and conditions would be struck out by the judge,erm, i have seen cases where the judge has ruled against the defendant even where the credit agreement and T&Cs have not been produced together in fact he would regard it as vexatious litigation - so one optimistic outlook on this would be that they cannot produce it - top result for YOU Possibly, but not a dead cert.

 

On the converse of that argument and if they choose to be obtuse, they may argue that they don't have to produce as they purchased the debt under Law of Property. A dubious argument.

 

The LoP states that things in action may only be assigned absolutely.

That means that the rights and duties from the previous assignment must be assumed as you may not put one party to detriment.

 

They would need to show LOTS MORE documents to argue that one.

 

just remember - No contract = no debt. No debt = No action.NO CONTRACT MEANS NO ENFORCEABLE DEBT - the House of Lords in Wilson v FCT set that out clearly

 

If this has been of help please click my scales.

 

Sorry to correct you but this is extremely important that the information is accurate

 

 

Regards

paul

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Today I received the claim form from the court for Bryan Carter.

He is claiming 277 + costs and not the full amount.

What should I do now?

He is claiming on behalf of Nationwide and not Fredricksons?

can you post their particulars of claim please

 

minus any personal details

 

i will be back later to post up a suggested letter to send them

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In the XXXX County Court

Claimant -v- (YOUR NAME)

Claim Number: (CLAIM NUMBER)

 

 

Dear XXX

 

REQUEST FOR INFORMATION

 

I have received a recent court claim from your organisation. In order to file a defence and counter claim I require some information. Given that this matter is now the subject of legal proceedings, you are obliged to disclose under the Civil Procedure Rules, the information and documents detailed below.

 

The information must be furnished within fourteen days of the receipt of this letter. If you fail to comply, this will be reported to the Court, a copy of this letter will be provided as evidence to the same and an Order enforcing your compliance will be sought.

 

1. A true copy of the executed credit agreement and any terms and conditions that applied to the account at the time of default and at the time the account was opened.

2. All records you hold on me relevant to this case, including but not limited to:

 

a. Transcriptions of all telephone conversations recorded and any notes made in relation to telephone conversations by your company, or by any previous creditor

b. Where there has been any event in my account history over this period which has required manual intervention by any person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my account formerly held with *********.(AMEND TO THE COMPANY NAME)

c. True copies of any notice of assignment and/or default notice or enforcement notice that you or the original creditor sent me, with a copy of any proof of postage that you hold.

d.Documents relating to any insurance added to the account, including the insurance contract and terms and conditions, date it was added and deleted (if applicable).

e. Details of any collection charge added to the account; specifically, the date it was levied, the amount of the charge, a detailed financial breakdown of how the charge was calculated, and what the charge covers.

f. Specific details of the fees/charges levied by any other agency in respect of this account and a detailed breakdown of said fees/charges and what each charge relates to and on what date said fees/charges were levied.

g. A genuine copy of any notice of fair use of my data as required by the Data Protection Act 1998

h. A list of third party agencies to whom you have disclosed my personal data and a summary of the nature of the information you have disclosed.

i. Copies of statements for the entire duration of the credit agreement.

 

3. Any other documents you seek to rely on in court.

 

 

I will require this information within the next fourteen days. I must advise you that if the information is not forthcoming, it will be reported to the Court that you are trying to frustrate proceedings and denying me the opportunity to file a defence and counter claim.

 

Yours sincerely,

 

XXXX (type, don't sign).

 

 

 

ok send that via special delivery asap to them

 

it needs to be next day delivery

 

regards

paul

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Paul, The letter will go today Special D.

Many thanks for your help with this I was getting so worried.

The Particulars of the claim are as follows.

 

"The Claimant claims 277.00 such sum being part of a debt due under an agreement number xxxxxxxxxxx ("The Agreement") whereby the defendant agreed to pay the claimant 33331.42 ("The Debt").

 

"For the avoidance of doubt in making this claim for a part of the debt the claimant does not waive any rights as to the balance of the debt, which the defendant continues to owe to the claimant under the agreement. The claimant reserves the right to make further claim for such sums of the debt as remain outstanding."

 

I have 2 more questions.

 

1) Should I acknowledge the court form.

 

2) They somehow have got my work phone number and are calling me at work. What are my rights here?

 

Thanks so much.

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Paul, The letter will go today Special D.

Many thanks for your help with this I was getting so worried.

The Particulars of the claim are as follows.

 

"The Claimant claims 277.00 such sum being part of a debt due under an agreement number xxxxxxxxxxx ("The Agreement") whereby the defendant agreed to pay the claimant 33331.42 ("The Debt").

 

"For the avoidance of doubt in making this claim for a part of the debt the claimant does not waive any rights as to the balance of the debt, which the defendant continues to owe to the claimant under the agreement. The claimant reserves the right to make further claim for such sums of the debt as remain outstanding."

 

I have 2 more questions.

 

1) Should I acknowledge the court form.YES definitely acknowledge the claim

 

2) They somehow have got my work phone number and are calling me at work. What are my rights here? Now then i do believe that this breaches the OFT guidance on debt collection

i will have a reread as its a while since i looked at it

 

Thanks so much.

 

as for their particulars

 

i do believe that would amount to an abuse of the process in itself. they shouldnt be bringing a claim for a bit of the outstanding monies, AFAIK they should be bringing the claim for the full amount

 

so i will do some research on this point and come back to you

 

with regards to the letter.

 

send it to the solicitors

 

incidently who is the claimant on the claim form

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as for their particulars

 

i do believe that would amount to an abuse of the process in itself. they shouldnt be bringing a claim for a bit of the outstanding monies, AFAIK they should be bringing the claim for the full amount

 

so i will do some research on this point and come back to you

 

with regards to the letter.

 

send it to the solicitors

 

incidently who is the claimant on the claim form

 

from a past defence:

 

2.1 The claimant expressly states that they have brought an action against me while reserving the right to take further legal action against me on the basis of the same facts for monies allegedly owing at the time their particulars of claim were filed and,

2.2 the claimant implies that they intend to take numerous and vexatious actions against me in the future, in contravention of the overriding objective, and on the basis of the same facts for further monies allegedly owing at the time their particulars of claim were filed subjecting me to substantial undue expense, inconvenience and depriving me of my right to a speedy trial.

2.3 By retaining the right to launch multiple actions in respect of the same cause of action, the claimant is attempting to breach s35 of the County Courts Act 1984, which states

It shall not be lawful for any plaintiff to divide any cause of action for the purpose of bringing two or more actions in one or more of the county courts.”

2.4 The claimant failed to abide by the pre-action protocols of the civil procedure rules, in so far as they failed to serve on me a properly formatted notice of legal action. The claimant failed to specify adequate details to investigate their claims, or to attach all documents upon which they found their claims.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Frankly, all you have to do is file a basic defence... Bryan carter generally quickly discontinue.

 

I can't confirm this, but there are rumours bryan carter do this to secure their fee, without the knowledge of their "clients".

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Oddly enough the same has happened to me - but with Bryan Carter on behalf of MBNA. I paid the initial smaller amount that they ccj'd me for - so is that incorrect behaviour on their part? They have now issued court proceedings against me - to which I have acknowledged and expressed the desire to dispute. I have SAR'd MBNA and sent the above letter to Bryan Carter - cc'ing the courts.

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Hi, sillysow welcome to the forum.

 

Can you start a new thread in http://www.consumeractiongroup.co.uk/forum/general-debt/? it's hard to advise two people at the same time.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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One other point is its Bryan Carter Solicitors who called me and not fredricksons. Fredricksons have never called me.

 

Although I believe they are one and the same.

 

j. acting in a way likely to be publicly embarrassing to the debtor either

deliberately or through lack of care, for example, by not putting

correspondence in a sealed envelope and putting it through a letterbox,

thereby running the risk that it could be read by third parties.

 

i would suggest that they are in breach at least of that part of the OFt guidance

 

and they could be argued as being also in breach of this

 

g. ignoring or disregarding debtors' legitimate wishes in respect

of when and where to contact them, for example, shift workers who

ask not to be telephoned during certain times of the day

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Have had a reply from Mr Carter

 

"We thank you for your letter dated 5th February 2008 and note the contents"

 

"We do not accept that you are entitled to all of the documentation which you have requested at this stage or that you need it in order to prepare your defence to this claim"

 

"We have requested a breakdown of the account and a copy of the original agreement from our client and will forward these to you as soon as they are to hand and, in the meantime, we confirm that we agree an extension of time for service of your Defence of twenty-eight days from the date of this letter"

 

Firstly its a statutory right to have 28 days to file a defence. I have filed an acknowledgement with MCOL.

 

Secondly I am entitled to all the information under the Data protection act.

 

What should I do next?

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  • 3 weeks later...

Bryan Carter have not replied.

 

I have looked through the forum and this is my proposed defence.

 

1. I do not acknowledghe this debt.

2. I object to the claimants’ particulars of claim, in so far as they breach my convention rights under the human rights act 1998 sixth protocol that I should have a fair and speedy trial, since

 

2.1 The claimant expressly states that they have brought an action against me while reserving the right to take further legal action against me on the basis of the same facts for monies allegedly owing at the time their particulars of claim were filed and,

 

2.2 the claimant implies that they intend to take numerous and vexatious actions against me in the future, in contravention of the overriding objective, and on the basis of the same facts for further monies allegedly owing at the time their particulars of claim were filed subjecting me to substantial undue expense, inconvenience and depriving me of my right to a speedy trial.

 

 

2.3 By retaining the right to launch multiple actions in respect of the same cause of action, the claimant is attempting to breach s35 of the County Courts Act 1984, which states

"

It shall not be lawful for any plaintiff to divide any cause of action for the purpose of bringing two or more actions in one or more of the county courts."

2.4 The claimant failed to abide by the pre-action protocols of the civil procedure rules, in so far as they failed to serve on me a properly formatted notice of legal action. The claimant failed to specify adequate details to investigate their claims, or to attach all documents upon which they found their claims.

 

3. I further object to the claimants’ particulars of claims, in so far as they disclose no legal cause of action and they are embarrassing to the defendant as the claimant's statement of case is insufficiently particularised and does not comply or even attempt to comply with CPR part 16. In this regard I wish to draw the courts attention to the following matters;

 

3.1 The Particulars of Claim are vague and insufficient and do not disclose an adequate statement of facts relating to or proceeding the alleged cause of action. No particulars are offered in relation to the nature of the written agreement referred to, , the method the claimant calculated any outstanding sums due, or any default notices issued or any other matters necessary to substantiate the claimant’s claim.

 

3.2 A copy of the purported written agreement that the claimant cites in the Particulars of Claim, and which appears to form the basis upon which these proceedings have been brought, has not been served attached to the claim form or prior to issue of the claim form as required by the Pre-Action Protocols.

 

3.3 A copy of any evidence of both the scope and nature of any default, and proof of any amount outstanding on the alleged accounts, has not been servedattached to the claim form or prior to the issue of the claim form as required by the Pre-Action Protocols.

 

4. I put the claimant to strict proof that any default notice sent to me was valid. I note that to be valid, a default notice needs to be accurate in terms of both the scope and nature of breach. If the claimant sent a default notice that includes unlawful penalty charges, or fees unlawfully debited in respect of the account, any default notice is invalid under English law for the reason that it is inaccurate and so the claimant may not seek to enforce this debt according to s89(1) of the consumer credit act 1974.

 

Failure to provide a copy of the executed agreement on request

 

5. On DATE, I sent by recorded delivery a request under the consumer credit act 1974 for a copy of the credit agreement, which the claimant replied to with a document which the Claimant has stated is the credit agreements in respect of the debt, a claim to which they are bound by virtue of s172 of the consumer credit act 1974. The claimant has failed to provide a copy of this within the 12 days prescribed by parliament. As a consequence, the agreement is rendered unenforceable via s77-79 until such time as the Claimant rectifies this default

 

 

Failure to serve a default notice

 

6. I put the claimant to strict proof that a default notice has been served which is accurate, and conforms to law.

 

7. I will refer in this section to the Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983 1983 No 1561 as amended ("Default Regulations")

22. Reg (2) of the Default Regulations states the requirement of a default notice

(2) Any notice to be given by a creditor or owner in relation to a regulated agreement to a debtor or hirer under section

87(1) of the Act (which relates to the necessity to serve a default notice on the debtor or hirer in accordance with section

88 before taking certain action by reason of any breach of the agreement by the debtor or hirer) shall contain--

(a) a statement that the notice is a default notice served under section 87(1) of the Consumer Credit Act 1974;

(b) the information set out in paragraphs 1 to 3, 6 and 8 of Schedule 2 to these Regulations; and

© statements in the form specified in paragraphs 4, 5, 7 and 9 to 11 of that Schedule.

8. Reg (5) and (6) of the Default Regulations lay out presentation requirements for a default notice.

 

9. With regard to the default notice, I would quote paragraph 3 of schedule 2:

3

A specification of:--

(a) the provision of the agreement alleged to have been breached; and

(b) the nature of the alleged breach of the agreement, specifying clearly the matters complained of; and either

© if the breach is capable of remedy, what action is required to remedy it and the date, being a date [not less than

fourteen days] after the date of service of the notice, before which that action is to be taken; or

(d) if the breach is not capable of remedy, the sum (if any) required to be paid as compensation for the breach and

the date, being a date [not less than fourteen days] after the date of service of the notice, before which it is to be paid.

10. In view of the matters pleaded above, I respectfully request that the court gives consideration to whether the claimant’s statement of case should be struck out as disclosing no reasonable grounds for bringing the claim, and/or that it fails to comply with CPR Part 16.

 

11. Alternatively, I respectfully request a stay in proceedings until such time as the claimant provides the information outlined in paragraph's 3 and 4 above or until the court orders its compliance with the same. I will then be in a position to file a fully particularised defence and counterclaim and will seek the courts permission to amend my statement of case accordingly.

 

I believe the statements in this defence to be true,

 

YOUR NAME

Also on the defence form can I just put see attached as there is not enogh space for this. Then just print off the above on a sheet of paper?

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