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    • I received a Claim Form issued on 19 Jul 2021. The claimant is ParkingEye Limited.    The alleged offence took place on 22/10/2019. The particulars of claim read as follows:   "Claim for monies outstanding from the Defendant in relation to a Parking Charge (reference xxxxxx/xxxxxx) issued on 25/10/2019. The signage clearly displayed throughput University Hospital of Wales, Cardiff - Staff 4, Heath Park, Cardiff, CF14 4XW states that this is private land, managed by ParkingEye Ltd, and that it is subject to terms and consitions, including auhotisation being required for parking, by which those who park agree to be bound (the contract). ParkingEye's ANPR system captured vehicle xxxxx entering and leaving the site on 22/10/2019, and parking without authorisation. Pursuant to Sch 4 of the Protection of Freedoms Act 2012, notice has been given to the registered keeper, making them liable for the Parking Charge payable upon breach."   As they claim the PCN was issued in October 2019, I do not recall receiving anything in the post. I did receive a Final notice of Debt Recovery from dcbl, demanding £140. However, it had no reference on the letter so I just ignored it. I logged on to ParkingEye's portal to access photographic evidence and did not manage to find the complete PCN, however, there were just two pictures of the car with a time stamp (please see the attached files). I have copied the parking charge details from ParkingEye's website:   Parking charge details Parking Charge Reference: xxxxxx Vehicle Registration Number: xxxxxx Contravention date/time: 22/10/2019 19:41:52 Contravention location: University Hospital of Wales, Cardiff - Staff 4 Location address: Heath Park, Cardiff, CF14 4XW Stay duration: 0 hours 30 minutes Allowed duration: 0 hours 10 minutes Status: Open Outstanding balance: £155.00 (Please allow 24 hours after payment for it to be reflected on the balance)   I do not recall parking there, however I may have entered the car on multiple occasions on the day to turn the car around.   I visited the car park yesterday to take some pictures (please see the second attached file)   I have completed the AOS on moneyclaim.gov.uk   I am looking to file my defence based on the following points: The photographic evidence supplied by the claimant does not prove the car parked in the above mentioned car park. It just shows the front and the back of the car with two different time stamps. The notice which states that it is a staff car park is located right at the end of the car park, which is not noticeable as you approach the car park and the board seems fairly new to me, the claimant has not provided any proof to suggest that it was there when the alleged alleged offence took place? As they have allowed a 10 minute grace period, a £70 charge for 20 minutes is unreasonable.   Any advice would be much appreciated!! Thanks a lot. Parking Eye 2-converted.pdf 20210725_232345-converted_compressed.pdf
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    • Just need a bit of clarification on this. I run my own online business so I think I've got it right, but just good to have some clarification. I bought some items via ibidder auction site. Typically trade and liquidated items for sale there.  The items were men's fragrances and as I gather, auctioneers skip out of a load of the legal consumer right act jargon (from what I recall). Anyway. Several of these fragrances arrived smashed to bits. I logged it with the auction house with all photo's and evidence, and the staff responding even agreed with me that it was clearly damaged in transit.  Anyway, rather than refund me right away or ask me to return said damaged items to get a refund (as should happen right? After all, they pay insurance for their own benefit, to protect themselves as the sender), they put a claim in without refunding me. It's like they have been waiting for compensation to pay me, and if that didn't happen, it's no money for me.  To stop this getting long, the courier refused the claim because the items they sent were prohibited. Terms state anything made partly of wholly of glass won't be compensated and even so, fragrance rules is no more than 4 per parcel (they sent me around 10). Of course that's not my fault, they are responsible for shipment of goods and if they choose to cut corners, then regardless of it being trade lots, that's on them, not me. They've breached compensation terms of the courier and yet because of them not getting compensation, they wont give me my money back, even though they agreed from the evidence that items were clearly damaged in transit.  My thoughts on this (please tell me if I'm wrong): First port of call as they aren't forthcoming via emails is to put the pressure on them. Truthful bad reviews on sites like trustpilot will surely make them want to do the right thing? (That step is already done, by all means I'm happy to hear that I was wrong or it was stupid).   If that fails then it's down to an LBA, not just for the amount lost out on but also for loss of value of other items in the package (glass, liquid damage to those items reducing the value) and reasonable hours lost where instead of putting into my own business, I've been dealing with them.    The sum is low, some £50 or so. Yet it's the principal. I have to deal with customers day in, day out and if I cut corners by not fully insuring shipments, then it's me who takes the brunt and has to refund the customer anyway, so why should another businesses risk mean I've lost out? Thanks
    • both pages are in the earlier upload LFI   dx  
    • You have only shown part of the PCN. Could you please show the rest of it. Parking Eye are usually pretty good at complying with PoFA but not this time.
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T-Mobile contract cancellation


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I have a problem with T-Mobile... I guess like most of the people who are with them. I went abroad and i asked them if i can use my phone there. They said it's ok but there will be a charge (deposit) of £200 unless i'm with them for over 3 months. I said that's fine i won't use it then as i also have another pay as you go number and there is no deposit required... The point is that i went abroad again and I asked again about my roaming. The lady said no problem and turned it on. Right now my phone is suspended and i can't make or get calls because i have an outstandng balance of £200!

She didn't informed me about a charge as i'm with them for a almost a year now (11 months) and i also have the conversation recorded as after all the problems with them i had i'm recording it each time. I asked her as well if there is any charge for it and she said there is not!

Anyway... by the time i will get back to uk (over one week) i can lose a lot of customers calling me...


What am I suppose to do?

The only thing the consultant said to me is : we are sorry for the inconvenience.


I'm really sick of it now...


Please help... I just want to finish everything i have in common with them... it costs me to much stress and money...

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What are you looking for here? For them to turn your phone back on or to cancel your contract?


For them to turn your phone back on, it will be quicker to pay them, then reclaim the money, through small claims if need be.


For cancellation, that's another story. What's your contract length?

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it's 18 months. I want them not to charge me £200. I spoke to the CS and I said i can pay everything else right now (all i used) but i'm not gonna pay the deposit as it was not mentioned...

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and I also want to cancell the contract if possible as I'm not happy with them, thems CS and istakes they do... overcharging me for calls i haven't made, giving me wrong information and lying to me... as i said it's not the first time...

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Hey there,


All you have to do is call them and tell them you don't want to pay the £200 deposit and they will turn the roaming features off and the deposit request will be removed - then you will be unsuspended and the £200 charge will be removed from your account.


I apologise if nobody has actually pointed this out to you, but only told you how to cancel!!! Somebody should have just offered to remove roaming for you!

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thank you :) after a whole day fighting with them i got a man online... he was very helpful and he did exactly what you said... I hope that in one week time when i return to UK the line won't be suspended... The only thing is one of the girls from CS said that they will charge me anyway because i had a roaming on! is that true?

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