Jump to content

Cassiopheia

Registered Users

Change your profile picture
  • Posts

    7
  • Joined

  • Last visited

Reputation

1 Neutral

1 Follower

  1. thank you after a whole day fighting with them i got a man online... he was very helpful and he did exactly what you said... I hope that in one week time when i return to UK the line won't be suspended... The only thing is one of the girls from CS said that they will charge me anyway because i had a roaming on! is that true?
  2. and I also want to cancell the contract if possible as I'm not happy with them, thems CS and istakes they do... overcharging me for calls i haven't made, giving me wrong information and lying to me... as i said it's not the first time...
  3. it's 18 months. I want them not to charge me £200. I spoke to the CS and I said i can pay everything else right now (all i used) but i'm not gonna pay the deposit as it was not mentioned...
  4. I have a problem with T-Mobile... I guess like most of the people who are with them. I went abroad and i asked them if i can use my phone there. They said it's ok but there will be a charge (deposit) of £200 unless i'm with them for over 3 months. I said that's fine i won't use it then as i also have another pay as you go number and there is no deposit required... The point is that i went abroad again and I asked again about my roaming. The lady said no problem and turned it on. Right now my phone is suspended and i can't make or get calls because i have an outstandng balance of £200! She didn't informed me about a charge as i'm with them for a almost a year now (11 months) and i also have the conversation recorded as after all the problems with them i had i'm recording it each time. I asked her as well if there is any charge for it and she said there is not! Anyway... by the time i will get back to uk (over one week) i can lose a lot of customers calling me... What am I suppose to do? The only thing the consultant said to me is : we are sorry for the inconvenience. I'm really sick of it now... Please help... I just want to finish everything i have in common with them... it costs me to much stress and money...
  5. I have a problem with T-Mobile... I guess like most of the people who are with them. I went abroad and i asked them if i can use my phone abroad. They said it's ok but there will be a charge (deposit) of £200 unless i'm with them for over 3 months. I said that's fine i won't use it then as i also have another pay as you go number and there is no deposit required... The point is that i went abroad again and I asked again about my roaming. The lady said no problem and turned it on. Right now my phone is suspended and i can't make or get calls because i have an outstandng aance of £200! She didn't informed me about a charge as i'm with them for a almost a year now (11 months) and i also have the conversation recorded as after all the problems with them i had i'm recording it each time. I asked her as well if there is any charge for it and she said no! Anyway... by the time i will get back to uk (over one week) i can loose a lot of customers calling me... What am I suppose to do? The only thing the consultant said to me is : we are sorry for the inconvenience. I'm really sick of it now... Please help... I just want to finish everything i have in common with them... it costs me to much stress and money...
×
×
  • Create New...