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    • The case against the US-based ride-hailing giant is being brought on behalf of over 10,800 drivers.View the full article
    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when I  had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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As above and threaten them with the oft if they dont accept you cant pay more.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 1 month later...
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Remind triton credit services of the OFT guidelines on debt recovery namely the section in regards to how creditors want to be contacted and advise them that asking you to call them to discuss payment goes against those guidelines and that unless they are willing to deal with everything in writing then you will be forced to complain in writing to the OFT about them.

 

2.2g is what you want.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Also you may want to advise them that the repayment is not up for discussing you can only afford to pay XX a month and that is what you will be paying. Remind them that is they was to take further action the courts will more than likely award them less.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 4 weeks later...

Triton are still pestering me to pay more than £50/month but i'm not too worried about that. What I am worried about is that they refuse point blank to supply me with a statement of account so I have no idea of balance etc. Triton say I must contact Mint and Mint say I must contact Triton. Any ideas?

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oh the cca 2006 states that once a year they have to supply you with that. Also the OFT guidelines on debt collection says they have to provide you with therequired information.

 

Write to them reminding them that and advise them that unkess you have that info withing 28 days then you will be making a formal complaint to the OFT in regards to this and seeking legal advise.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 1 month later...

Been paying agreed amount monthly and then today a letter arrives asking for the full amount of over £3000 to be paid within 14 days!

This to me is harrassment and they should be stopped from doing this sort of thing. ****

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  • 9 months later...

Received letter from Triton confirming my raised instalment of £60/month (£50 previously) for a 3 month period "in the expectation that you will be in a position by that time to settle your outstanding account in full". I was pressurised on the phone to up my payment from £50 to £60 (affordable) but no mention was made about settlement in 3 months! What should I do about this, please?

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  • 2 months later...

Sent the following,

 

Dear Sirs,

Thank you for your letter dated 22 March 2011 the contents of which are noted.

I would like to reiterate my previous request to you that all future correspondence must be in writing, for this reason I shall not be phoning you to discuss my account or repayments.

I have been in touch with National Debtline and have been advised to remind you of the following;

Office of Fair Trading Debt Collection Guidance

“Putting pressure on debtors or third parties is considered to be oppressive.”

This includes:

· contacting you too frequently;

· pressuring you to pay in full or in large installments you cannot afford;

· making threatening gestures or statements;

“Dealings with debtors are not to be deceitful and/or unfair.”

· not accepting reasonable offers or passing on payments you make;

“It is unfair to communicate, in whatever form, with consumers in an unclear, inaccurate or misleading manner.”

This includes:

· letters that look like court claims;

· not making it clear who the company is or what their role is;

· unhelpful legal language;

· not giving balance statements about the debt when asked;

· contacting you at unreasonable times even when asked not to;

· asking you to contact them on premium rate phone numbers.

As you can see from the above, you are in breach of the OFT guidelines on debt collection. Creditors should not be doing any of the above, and you are guilty on numerous counts.

I will continue to pay £60 per month until the debt is cleared. I have requested a balance statement from yourselves on numerous occasions, which has been refused – I am again requesting that you send a balance statement to me. A failure to comply with my request will result in me reporting you to the OFT.

I trust this is to your satisfaction, and remain,

Yours faithfully,

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Threatogram :lol:

 

The more you reply, the more they will send you rubbish...

 

State your case once, give threats of harrassment claims on the next contact, then sue them for the same.

 

If you don't, this will continue.

 

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  • 2 weeks later...

First you have to write to them 3 times. 1st time its to ask them to stop harrassing you, second time its to demand they stop harrassing you, third time its to say they either stop or u will be prossecuting them.

 

Have they had the 3 letters if so its time to fill out your claim form.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 2 weeks later...

I would send a letter advising that they are no longer allow to ask u for more money as you have made very clear on more than one occassion u cant afford to and if they do send u another letter asking for more money then u will be suing them for harrassement and breech of OFT GUIDELINES.

 

I cant remember exactually which one but there is a guideline about upping payments when they have been told there is no money or they know the debtor cant.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 3 months later...
  • 3 weeks later...

I have told them I'm a self employed foster carer and I don't get wages as such but they still harrass me for more money. [edit]

Edited by dx100uk
dx
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Why are you still giving them time of day? Pay what you can afford - you've demonstrated that is sufficient more than enough.

 

I hate to say it, but I told you so...

 

Threatogram :lol:

 

The more you reply, the more they will send you rubbish...

 

State your case once, give threats of harrassment claims on the next contact, then sue them for the same.

 

If you don't, this will continue.

 

As I predicted

 

Interesting wording in the complaint response - "We" (as in process) but "I" (as in my work) meaning that anyone else dealing with future complaints can simply say the last person got it wrong.

 

This is harassment, but continuing to feed them by responding in a 'common sense' fashion and not dealing with it effectively isn't going to get you anywhere with their approach.

 

They want you to pay more to stop this action, but that's just perpetual as it will all start over again if you do.

 

Be strong...

 

At the very least, please read this:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?307385-CPUTR-2008-questions-and-advice

 

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