Jump to content


  • Tweets

  • Posts

    • You can be sure that pardoning himself, stopping the other prosecutions and vengeance will be his first priorities if he wins. i dont think he will win, but no surety on that
    • The other cases aren't going to happen before November though, are they? Reporters are saying he can't pardon himself for a state conviction. He would have to lean on the governor of New York state, as I understand it.
    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
    • oF course, this is all just the start. trump is dragging it out as much as possible hoping to pardon himself, but the barrier the yanks had about admitting that a pres could be such a piece of err work has been broken and there is many more to come. His current criminal charges are extremely unlikely to result in jail time or anything other than fines  - but with some of the other charges - jail is pretty much mandatory - especially for one not only not on a first offense - but with others stacked up
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Flossy vs NatWest


Flossy
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6431 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi, am a new poster, although have been lurking for a while.

 

I've recently decided to bite the bullet and ask for my bank charges back. I asked for copy statements, and was charged £5, but instead of Jan2000 - Dec 2002, I got Oct 2003-Feb 2003 - 3 times!:o

 

Anyway, after a bit of moaning, they refunded my £5, and a VERY nice chap in my branch wrote me a lovely letter detailing the charges for the last 6 years, gave me the Advantage Gold subs figure AND refunded charges figure too, which meant that I could write my "give me my money back" letter today! :)

 

I have delivered this to the branch (using the Library script) and my little clock is ticking merrily away..... to the tune of £2151.91! They had already given me £697 back over the period (I'm very good at complaining - or so my kids tell me!) but I want it ALL! At one point, the charges in one month ate all my salary payment, causing me to be overdrawn AGAIN....that vicious cycle experienced by many.

 

Anyway, will keep you updated! ;-)

 

Flossy

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

Guest NATTIE

Unfortunately, you won't be able to claim the advantage gold fees back. Those fees are not penalty fees. All the rest are fair game. Expect the response within seven days but if you stick to your guns you're looking at about roughly 70 days fromtoday to recoup the fees(from what I've read from others who have successfully got their charges fully refunded).

Link to post
Share on other sites

I have already deducted the Advantage Gold fees & previously refunded fees from the total to give a claim of £2151.... The actual total amount of fees including those deductions was in the region of £3k.

 

Thanks for the timing advice - that was very useful to know!

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

  • 2 weeks later...

Well, I've received a very nice letter from my branch manager - basically telling me that they won't be paying.

 

As this was from my branch and doesn't appear to be copied to anyone else in the Bank, do I be polite & send a copy of this letter to the Head Office? or do I carry on with the branch manager?

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

Guest NATTIE

First stop usually is branch manager but you're letter will be on your file so it is noted. I would send next letter to head office

Link to post
Share on other sites

Have today completed my schedule of charges to send off to Borehamwood with my LBA. Chappie at my branch who added up needs new batteries for his calculator though - figure is actually £2311.86 including their interest charges of £78.81.

 

Fingers crossed that they pay up quickly!

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

Hi, I have just received my 3rd letter from Natwest. Saying they are not legally obliged etc.. etc, but are willing to offer a goodwill gesture of half of initial claim and that is without interest and they will forget abou the matter. No chance!! Claiming online court demand today - hoping for a good result!! Hope you get one too.

Hunbun;)

Link to post
Share on other sites

Well, I received a letter from Mr Shrigley yesterday.....

 

1. Apparently he is "unsure of the basis for your contention" that I claim the Bank have acted as my fiduciary. Is he being nitpicky, or has he got a valid point?

2. "We have considered the OFT's statement of 5 April 2006 and do not accept its findings in relation to the setting of credit card fees. We are concerned that the OFT has publicly called into question the setting of charges applied to other products, including current accounts. The OFT has restricted its investigation to credit cards and made no attempt to consult with RBS Group or the industry in relation to other entirely different products.

 

"Consequently, against that background, we must differ with the views you have expressed and will not be refunding any of the charges applied to your bank account"

 

Is this the same letter other poeple have received? And am I ok to wait until payday (31st!) to start my Moneyclaim action?

 

Thanks peeps!

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

Hi Flossy,

 

I to had a letter from the A & L worded exactly the same. My advise to you is to ignore it, they are simply just using scare tactics. I had all my money returned to me. Just stick to your schedule and your demands. It will come out good!!!:D

Link to post
Share on other sites

Hi,

 

I have had a reply to my first letter from NatWest offering just under half of my claim. I rejected it and sent a letter saying that I would be going to the courts. I had a letter acknowledging my letter and said they would respond within 14 days. Hopefully they are taking my claim seriously. Fingers crossed!!

Hunbun;)

Link to post
Share on other sites

Ha ha,

 

funny to see how they are reacting. Must be pretty miffed that their little game is up.

 

Good luck in claiming back what is rightfully yours!

 

Pl

 

Hi,

 

I have had a reply to my first letter from NatWest offering just under half of my claim. I rejected it and sent a letter saying that I would be going to the courts. I had a letter acknowledging my letter and said they would respond within 14 days. Hopefully they are taking my claim seriously. Fingers crossed!!

SNATCHWEST and NOBBETS no scare me!

Link to post
Share on other sites

I received a letter from S Higley yesterday giving me the 'We have considered the OFT's blah blah ....'. He also said that because I declined the 'gesture of goodwill' it was no longer available would not be repeated and would not be increased.

:cool:

What did you do next? Do I fill out the court forms now?

Link to post
Share on other sites

Take a look at the FAQs - they really are very useful.

 

To start you off.....

 

The first stage is to find out how much you think they owe you - look at your statements, or make a data protection request.......

 

Pl.

 

Hi all

 

Im new to this and i thinking about putting in a claim against NatWest but im not sure where to start please could some1 help me.

 

Thanks

 

Mike

SNATCHWEST and NOBBETS no scare me!

Link to post
Share on other sites

I received a letter from S Higley yesterday giving me the 'We have considered the OFT's blah blah ....'. He also said that because I declined the 'gesture of goodwill' it was no longer available would not be repeated and would not be increased.

:cool:

What did you do next? Do I fill out the court forms now?

 

I've got the Moneyclaim online thingy ready to go when I get paid next week - i haven't had a "goodwill offer" so they will get a claim from me instead!

 

Am a bit annoyed because they surely know that other cases are being paid out, so why put us through the hassle & costs of claiming via Moneyclaim, and incurring more & more legal costs - unless Cobbetts are on a retainer fee for any work during the year, with no extra charging available (never thought i would feel sorry for a solicitors, but if this is the case, they must be losing out hand over fist :D)

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

Best thing is to read all the FAQ'a, then read them again.

 

And then follow the step by step guide.

 

Also, to avoid hijacking a thread, start one with a header asking for help - then you'll get more specific responses ;)

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

Just spent luncbreak working out Natwest owe me at least £2500 since May 2000. This is CHARGES ONLY and does not include interest! I need to know exactly how to work out the interest do I need to enter each charge individually in the calculator? Also do I include their interest charges on my overdraft which have been broken down already

 

Good luck All....

Link to post
Share on other sites

  • 2 weeks later...

Quick update.....got paid on Saturday, so have paid my court costs to Moneyclaim, 6QZ50372 - £3044.97 inc £120 fees......

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

Think you misunderstood - I submitted my Moneyclaim on line on Saturday 29th....still waiting for any response or money.

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

Quick update....acknowledgement received, papers served, Cobbetts are defending the claim. Lets wait & see what happens now.....

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

  • 1 month later...

Quick update:

 

Defense received 10/9

My A/Q filed 14/9

Cobbets A/Q received 26/9

50% offer received 30/9

Refusal of 50% offer faxed & posted 02/10

 

Hopefully 100% will be offered soon!

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

  • 3 weeks later...

I won!!!!!! :D

 

Just rang Ms Burgoyne (as she hadn't responded to voicemail or email) and she told me her colleague had put a cheque for the full amount in today's post!

 

yippee!! :D

 

Just need to wait for the cheque (which is going into a different bank!) and then pay off my debt to NatWest!

NatWest £3211.86 - WON :D

Prelim letter sent 26/06,

Chq banked 25/10

 

Capital 1 c/c £240 - WON :D

Prelim letter sent 03/07

Response rcvd 18/07 - paid in full! (but paid off o/s balance :| )

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...