Paypal - Robinson, Way

[vibrett]

We've received a letter from Robinson, Way for a debt of £95 on behalf of Paypal. The Paypal account is frozen and they haven't replied to our email asking them to explain the £95 debt (we have no knowledge of having used Paypal to pay for an amount of £95 and have not received any emails or messages in the past to tell us there has been a problem). When we call Robinson Way they won't discsuss the details and say we have to pay or write with our dispute but I get the impression they are trying to fob us off. They want a payment in the meantime but I'm worried this means we are accepting liability for a debt thats not ours. If I write to them what should I say - I'll send it registered post but they are threatening court action and I really don't want a CCJ.

Any help advice would be really appreciated.

Many thanks

[buzby]

Since it was PayPal who instructed them, it might be quicker to get to the root of the problem by contacting PayPal - I'm assuming you had an account with them at sometime? If you can log-in with your details you can do it online, failing that they do have a UK telephone number given on the site for folk to telephone.

[tiglet]

RW will shout lots and do little.

 

Write them an indispute letter and ask them to prove the debt. they can't take any further action while a debt is genuinely in dispute.

 

NEVER speak to them on the phone - get/keep everything in writing.

[vibrett]

Thanks for the advice - I will make sure I keep photocopies of everything.

My biggest frustration has not being able to get into my paypal account to find out what the problem is - I thought paypal opersted a no telephone customer service but have now found the number and will also call them.

Thanks again for all you advice - I had begun to panic and you have helped me to relook at things more calmly.

Vibrett

[buzby]

Don't overlook the fact your account may also have been hijacked and the password changed. Keep us posted!