Is the customer always right???

[Gannyogg]

Hello everyone,

I'd like to know if anyone else with a few thousand in the bank, had their debit card withdrawn because, and I quote, ' They weren't happy at the way I was handling my account'! What that apparently meant was that I had the audacity to spend some of MY money when I moved house and needed new furniture etc and spent a lot of money at one time. Consequently, I have had to try to visit a cash point or the bank and pay everything by cash. I once had to carry £5,000 in cash in my bag till I got where I was going to hand it over. I am no longer able to shop on line, which was a boon to me in my physical state, pay for holidays, shopping, etc, all the things we take for granted. It hasn't stopped me spending my money all it's done is made life extremely difficult for me. I thought I'd give customer services a try to get this resolved. I have tried several times to get through on the phone to speak to a human to instead of an automated service. I rang the number given, 08453000000, and guess what, without a pin number, I can't get anywhere. I found myself in a catch 22 situation, you need a pin number to get through to speak to someone to get a pin number!! How mad is that!! I rang the only other number I had which was the finance department and all they were able to do was put me through on the same number, yes, you guessed it 08453000 where I had already been. I had to go through the whole rigmarole again. I spent an hour and spoke to 4 different people at the finance department. I was unable to speak to a supervisor or a manager and their attitude was appaling. In the end so was mine and I literally banged the phone down in sheer frustration. I've looked on the Lloyds TSB website hoping to find an e amail address to write to to complain and lo and behold there isn't one. There is however a number...08453000000!!!! I am so furious, diappointed and frustrated that I am now closing my account and moving it to Nat West where I spoke, ON THE PHONE, to a very nice man who is going to make certain I have everything I need to make my life easier.

I am so sorry for boring everyone but I needed to get this off my chest and since no one at Lloyds TSB are willing or able to speak to me in person, I chose to give vent here. It's academic really, because tomorrow, I am going to withdraw all my money from Lloyds and put it somewhere where I'll be a customer and not just a nuisance!!

[Gannyogg]

Hello everyone,

I'd like to know if anyone else with a few thousand in the bank, had their debit card withdrawn because, and I quote, ' They weren't happy at the way I was handling my account'! What that apparently meant was that I had the audacity to spend some of MY money when I moved house and needed new furniture etc and spent a lot of money at one time. Consequently, I have had to try to visit a cash point or the bank and pay everything by cash. I once had to carry £5,000 in cash in my bag till I got where I was going to hand it over. I am no longer able to shop on line, which was a boon to me in my physical state, pay for holidays, shopping, etc, all the things we take for granted. It hasn't stopped me spending my money all it's done is made life extremely difficult for me. I thought I'd give customer services a try to get this resolved. I have tried several times to get through on the phone to speak to a human to instead of an automated service. I rang the number given, 08453000000, and guess what, without a pin number, I can't get anywhere. I found myself in a catch 22 situation, you need a pin number to get through to speak to someone to get a pin number!! How mad is that!! I rang the only other number I had which was the finance department and all they were able to do was put me through on the same number, yes, you guessed it 08453000000 where I had already been. I had to go through the whole rigmarole again. I spent an hour and spoke to 4 different people at the finance department. I was unable to speak to a supervisor or a manager and their attitude was appaling. In the end so was mine and I literally banged the phone down in sheer frustration. I've looked on the Lloyds TSB website hoping to find an e amail address to write to to complain and lo and behold there isn't one. There is however a number...08453000000!!!! I am so furious, diappointed and frustrated that I am now closing my account and moving it to Nat West where I spoke, ON THE PHONE, to a very nice man who is going to make certain I have everything I need to make my life easier.

I am so sorry for boring everyone but I needed to get this off my chest and since no one at Lloyds TSB are willing or able to speak to me in person, I chose to give vent here. It's academic really, because tomorrow, I am going to withdraw all my money from Lloyds and put it somewhere where I'll be a customer and not just a nuisance!!

[mrsc]

wow

I can't believe the cheek of them, imagine you wanting to spend your own money:rolleyes: .

Phoning the bank is a nightmare now,I once phoned and it took ages to get through to enquires,all I wanted to know was if our local branch was open or closed on the local holiday,beggers beleif really.

Hope you have a better relationship with your new bank.

[j.barton1]

Hi, I had the same thing happen with Barclays.I had a claim in for some old charges but the acc was okay when the took our cards...same reasons as you! I've put in a complaint to the FSA which is ongoing about the retaliation. I spoke to the branch mgr about the reasons why and all he tried to do was justify the charges...made it obvious really. Now i have an acc with Natwest.

Jenny

[Gannyogg]

Hi Jenny,

Nat West is where I'm going. No bank is perfect but they seem to be more approachable than most and the fact that I could get straight through on the phone to a real person who was local and who I could actually meet, was an added bonus. Watch this space

[j.barton1]

Good luck!!

[diskmandave]

Hi, what terrible treatment you've had!

 

I've just 'phoned 0845 3000 000 - If you call the number and don't enter anything when prompted you'll get a request to answer yes or no to being a LTSB customer, I answered no and was speaking to an adviser within 5 seconds, who answered giving his full name, salutation and company name. The whole process took less than a minute.

 

Although I must admit he was a little perplexed when I told him I was 'phoning for the CAG !

 

You can also find the full LTSB complaints procedure here;

Lloyds TSB - Complaints procedure

 

The address for complaints is;

Service Recovery Centre, Lloyds TSB, 125 Colmore Row, Birmingham B3 3SF.

 

Good luck for the future, regards, Dave.

[diskmandave]

Hi, what terrible treatment you've had!

 

I've just 'phoned 0845 3000 000 - If you call the number and don't enter anything when prompted you'll get a request to answer yes or no to being a LTSB customer, I answered no and was speaking to an adviser within 5 seconds, who answered giving his full name, salutation and company name. The whole process took less than a minute.

 

Although I must admit he was a little perplexed when I told him I was 'phoning for the CAG !

 

You can also find the full LTSB complaints procedure here;

Lloyds TSB - Complaints procedure

 

The address for complaints is;

Service Recovery Centre, Lloyds TSB, 125 Colmore Row, Birmingham B3 3SF.

 

Good luck for the future, regards, Dave.

[j.barton1]

or press * all through the prompts works with most automated systems!

[livelylad]

Threads merged and moved to Lloyds forum.