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BT new line the first bill, and their bad customer service


aik6980
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Hi,

 

Say hi to everyone, this is my first post. I'm from Dundee.

I've just finished installing my new phone line from BT. I've already got one line since everyone in my my flat are all heavy downloader, then I planned to go for another on my own.(our flat's not allowed to have cables)

 

Today I received the bill and found out their and few hidden charges which BT people didn't explain to me, and I felt really bad. Here's my complaint just forward to BT.

 

"I've ordered the new phone line with BT callcenter and they told me every detail except any additional charges!!

Today I received the bill and I found it's not 130pounds like they said when I placed the order.

I want to know what is the 33pounds service charge and 4.5 payment charges, and where didthey come from?

I also want to know why BT members didn't tell or explain it properly, and don't thing because it's free service then you hope me already expect such a bad services like this.

The service charge is totally ridiculous since I already paid the 124 for new connection which your people claim it've included for everything. For now, I still have no idea why i need to pay that 33 again.

The 4.5 payment charge is also very bloodsucking since I've already set my direct debit and always be a good customer while I was waiting for my new line for more than a month because of BT faults.

i don't think this is the right way to do business with people, and if you're still not going to improve it very soon. BT will become history as soon as you are forced to stop monopolizing."

 

I don't think I can do anything on this issue. I just want BT to know this is a very very very bad way to do business.

So sicked!!!!

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thank you very much for helping me clarify the bill. Eventually, I think it's my bad since I have no idea they're going to charge me 3 months in advance, so I'm sorry to blame BT on that.

 

I'm pretty sure I've set the direct debit up since I placed the order. I will contact and see what happens.

 

feel a bit better, except they still let me hold for 45 min while i's trying to contact callcenter.

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