Hi, I'm really sorry to hear that, and I hope you're going to have any good solutions very soon. I've also had the problem with BT when I's trying install the new phone line as well. Only thing I can say, since I'm working as the software engineer, is BT service policies is so unprofessional and lack of consistencies in especially, their (look like) free callcenter. 45~ min on the phone is the totally waste of time, and it even worse whenthey picked you up then said they don't know or they cannot do anything with your problem. My opinion to BT is, BT need to setup more local branch offices which can provide the billing service and engineering service, so they can reduce load of the call center. I still don't understand why they need to centralize everything like crazy, since they already knew they have more than 4M people as customers!! I hope in the near future we will have more choices on the telecom service. Now, even they're not but I still feel of monopolizing. We could be able to do something, couldn't we?

I'm stucked with Tiscali Pipex before, and I knew that their service is unprofessional like hell. If you're looking for ISP which is more straight forward. I highly recommended Entanet. They're limited allowance and a bit more expensive, but the speed and reliability is the best I'm with ADSL24 by now, and still happy with them

thank you very much for helping me clarify the bill. Eventually, I think it's my bad since I have no idea they're going to charge me 3 months in advance, so I'm sorry to blame BT on that. I'm pretty sure I've set the direct debit up since I placed the order. I will contact and see what happens. feel a bit better, except they still let me hold for 45 min while i's trying to contact callcenter.

Hi, Say hi to everyone, this is my first post. I'm from Dundee. I've just finished installing my new phone line from BT. I've already got one line since everyone in my my flat are all heavy downloader, then I planned to go for another on my own.(our flat's not allowed to have cables) Today I received the bill and found out their and few hidden charges which BT people didn't explain to me, and I felt really bad. Here's my complaint just forward to BT. "I've ordered the new phone line with BT callcenter and they told me every detail except any additional charges!! Today I received the bill and I found it's not 130pounds like they said when I placed the order. I want to know what is the 33pounds service charge and 4.5 payment charges, and where didthey come from? I also want to know why BT members didn't tell or explain it properly, and don't thing because it's free service then you hope me already expect such a bad services like this. The service charge is totally ridiculous since I already paid the 124 for new connection which your people claim it've included for everything. For now, I still have no idea why i need to pay that 33 again. The 4.5 payment charge is also very bloodsucking since I've already set my direct debit and always be a good customer while I was waiting for my new line for more than a month because of BT faults. i don't think this is the right way to do business with people, and if you're still not going to improve it very soon. BT will become history as soon as you are forced to stop monopolizing." I don't think I can do anything on this issue. I just want BT to know this is a very very very bad way to do business. So sicked!!!!