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    • That is great news. Many people would have given up and paid after losing two appeals so well done for hanging in and fighting. It has paid off and they have finally backed down before getting whipped in Court. I looked at your NTD and your NTK again to see if there was a chance of going for a breach of your GDPR. Sadly although your NTK on its own could have well deserved a claim, the NTD is good enough not to warrant a claim even though it wasn;t compliant with PoFA. As it is the first Notice that mostly accounts for  GDPR breaches there is a reasonable cause for the NTD to have been issued. However you are now freed from worries about appearing in Court and you have learnt about the dangers of parking especially where the rogues that patrol private parking spaces are concerned. Thank you for making a donation and should you fall victim in the future to the parking rogues or anything else that we protect from, you are always welcome .
    • Hi guys I'm about to submit the defence as per below     There has been no reply to our CPR 31:14 request.  Is it worth adding that I (driver, not registered keeper) didn't actually enter or park in the car park and was sat at the petrol station forecourt the entire time?  Or is that covered by the simple points?   Thanks
    • a DCA is not a bailiff and cant enforce anything, even if they've been to court who are they please? sar to the original creditor FIO isnt applicable they are not a public body. who was this query sent too all the more reason to teach her young upon how these powerless DCA's monsters  work... she must stop payments now  
    • Unsettling the applecart?,  I'm going to be direct here, I know how this works , I've been in far worse situation than your relative, and I can assure you , now that there i likely a default in her name, it makes absolutely ZERO difference if she pays or not. Denzel Washington in the Equalizer , 'My only regret is that I can't kill you twice'... It's the same with a default, they can only do it once and it stays on your credit file for 6 years if she pays or not, and as it stands right now she's flushing £180 of her hard earned money down the toilet  so that the chaps at Lowell can afford a Christmas party. As for the SAR this is everybody's legal right, originally under the Data Protection act 1998 and now under GDPR, it's her right to find out everything that the original Creditor has on her file, and by not doing it the only person she is doing a massive disservice to is her self. As the father of 2 young adults myself, they need to learn at some point.. right?
    • Thank you for your pointers - much appreciated. dx100uk - Apologies, my request wasn't for super urgent advice and I have limited online access due to my long working hours and caring obligations - the delay in my response doesn't arise in any way from disrespect or ingratitude. I will speak to her at the weekend and see if she will open up a bit more about this, and allow me to submit the subject access request you advise - the original creditor is 118 118 loans and from the letter I saw (which prompted the conversation and the information) the debt collection agency had bought the debt from 118 and were threatening enforcement which is when she has made a payment arrangement with them for an amount of £180 per month. It looks as if she queried matters at the time (so I wonder if I might with the FIO request get access to their investigation file?) - the letter they wrote said "The information that you provided has been carefully considered and reviewed. After all relevant enquiries were made it has been confirmed that there is not enough evidence present to conclusively prove that this application was fraudulent.  However, we have removed the interest as a gesture of goodwill. As a result of the findings, you will be held liable for the capital amount on the loan on the basis of the information found during the investigation and you will be pursued for repayment of the loan agreement executed on 2.11.2022 in accordance with Consumer Credit Act 1974"  The amount at that time was over £3600 in arrears, as no payments had been made on it since inception and I think she only found out about it when a default notice came in paper form. I'm a little reluctant to advise her to just stop paying, and would like to be able to form a view in relation to her position and options before unsetting the applecart - do you think this is reasonable? She is young and inexperienced with these things and getting into this situation has brought about a lot of shame regarding inability to sort things out/stand up for herself, which is one of the reasons I have only found out about this considerably later Thank you once again for your advice - it is very much appreciated.    
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Request for Payment sent on 9th March 2006


intersimi
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lol. I had a letter today asking if I could contact the Branch Manager regarding charges. Funny because I spoke to her yesterday. This must be an automated response from India.

regards,

 

InterSimi

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Official response back via letter. Basically the same as everyone else:

 

Re: Account Charges for Overdraft Excesses and Returned Items

 

Thank you for contacting us about your complaint. i am sorry that you feel we've let you down.

 

Concerns

 

Before I go any further I think it would be helpful if I set out my understanding of your concern:

 

+ You feel that the charges you have incurred are contrary to the Unfair Terms in Consumer Contracts Regulation 1999

+ You are unhappy with the amount of charges you have incurred as a result of being overdrawn and from returned items.

+ You have requested that all charges incurred should be refunded for the past 4 years, amounting to £3353.65.

 

Background /Circumstances

 

When you become a customer, we give you details of any charges for the day to day running of your account. Details of our charges are also available from branch staff, telephone helpline or our website. While banking with us can be completely free, we apply charges if a customer foes not have enough money in their account to meet payments they have requested us to make.

 

You incurred charges because you did not ensure funds were available in your account to cover the payments set up by you. It is your responsibility to operate your account within any agreed limits.

 

As a business we are entitled to set charges to cover additional work. These charges are not hidden and are notified in the guide to banking charges leaflet we produce. We advise our customers to ensure cleared funds are available in their accounts to meet payments due. You will also note that in the front of each chequebook we request that funds are available before cheques are issues.

 

You accepted these terms when you opened your account and when you agreed your overdraft. We did not agree to pay your account in excess of the amount agreed without charges being made.

 

My Conclusion

 

Accordingly, I am unable to agree with your request to refund the charges. We do expect your account to be run in line with the terms and conditions of its operation. This means that you must ensure that cleared funds are deposited into the account the working day before any payments are due. If you do not feel you will be able to run your account in accordance with the terms and conditions, we may have to consider withdrawing certain facilities, such as any debit cards, overdrafts and chequebooks. Alternatively, you may wish to consider alternative banking arrangements.

 

What happens next?

 

I realise that you will not be happy with my response, but you can ask the Financial Ombudsman Service to independently review your concerns. I have enclosed their leaflet that outlines how to contact them. If you do want them to look at your concerns, they need you to get in touch with them within 6 months of the date of this letter.

 

Yours Sincerely

 

Mandy Horton

Assistant Manager

 

Letter dated March

regards,

 

InterSimi

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So, next step?

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You had better wait.

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I have just been reading the other posts and re-read the letter that I sent to Lloyds.

 

My targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

 

I will give you 14 days to reply to me accepting unconditionally my request in principle and letting me know a date by which I will receive payment.

 

If you do not respond or you do not respond positively within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

I have said in my letter that if they do not respond positively within 14 days that I would send them the NOTICE BEFORE ACTION letter. As they have responded negetively (5 days after my letter was sent), could I not just go a head and send the notice before action letter?

 

I know this is m being impatient, but also, this is me doing what I said I would do in the letter.

regards,

 

InterSimi

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I have just been reading the other posts and re-read the letter that I sent to Lloyds.

 

My targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

 

I will give you 14 days to reply to me accepting unconditionally my request in principle and letting me know a date by which I will receive payment.

 

If you do not respond or you do not respond positively within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

I have said in my letter that if they do not respond positively within 14 days that I would send them the NOTICE BEFORE ACTION letter. As they have responded negetively (5 days after my letter was sent), could I not just go a head and send the notice before action letter?

 

I know this is m being impatient, but also, this is me doing what I said I would do in the letter.

 

This is what I was getting so confused with yesterday, but I have decided to wait even though I know a few people who havnt, best to do things completely straight down the line that way theres no come back what so ever.

Good luck, will keep you informed on my progress too.

:)

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...And good luck to you but please post your claim on a separate thread.

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I have just e-mailed, LlydsTSB regarding my DPA request, as I have had no confirmation of them recieving it.

 

Dear LloydsTSB,

 

I have on the 9th March posted a request to obtain a list of transactions and charges dating back to 8th March 2000. I have also requested that any manual interventions be disclosed and if no manual interventions had occured to please state this in your reply.

 

I have attached a copy of the original letter and wish to inform you of the deadline for this request, 40 days from 9th March, is still in effect.

 

Yours Sincerely,

 

Steven Simister

 

My account number was in the summary. I addressed it to [email protected] and [email protected]

 

funnily, I had an 'out of office' back from Penny:

 

I am out of the office on 20 & 21 March. Urgent enquiries to Nilima on 020 7522 5202.

 

 

 

---------------------------------------------------------------------------------------------------------------

This e-mail is intended only for the above addressee. It may contain

privileged information. If you are not the addressee you must not copy,

distribute, disclose or use any of the information in it. If you have

received it in error please delete it and immediately notify the sender.

 

evolvebank.com is a division of Lloyds TSB Bank plc.

Lloyds TSB Bank plc, 25 Gresham Street, London, EC2V 7HN. Registered in

England, number 2065. Telephone No: 020 7626 1500

Lloyds TSB Scotland plc, Henry Duncan House, 120 George Street,

Edinburgh EH2 4LH. Registered in Scotland, number 95237. Telephone

No: 0131 225 4555

 

Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and

regulated by the Financial Services Authority and represent only the

Scottish Widows and Lloyds TSB Marketing Group for life assurance,

pensions and investment business.

 

Signatories to the Banking Codes.

 

 

Merged threads, please stick to this 1

regards,

 

InterSimi

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I'd say phone up Nilma and find out their email address as well

 

And let us all know what it is :D

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I had a reply regarding my DPA request today:

 

Thank you for the e-mail.

 

I acknowledge your request for copies of statements/charge transactions on your account since 8th March 2000.

 

Your e-mail has been passed on to the Manager of the Service Recovery Unit and I have asked that he notes your requests and arranges for a response to be sent to you at the earliest opportunity.

 

Regards

 

Keith Boden

Lloyds TSB - Service Recovery

Birmingham

 

******************************************************************************

 

From:

Sent: 19 March 2006 22:24

To: [email protected]; [email protected]

Subject: Data protection Officer, Account No: xxxxxxxx

 

Dear LloydsTSB,

 

I have on the March posted a request to obtain a list of transactions and charges dating back to March 2000. I have also requested that any manual interventions be disclosed and if no manual interventions had occured to please state this in your reply.

 

I have attached a copy of the original letter and wish to inform you of the deadline for this request, 40 days from March, is still in effect.

 

Yours Sincerely,

 

 

regards,

 

InterSimi

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I am due to send my "letter before action" in 2 days time and guess what I recieved through the post today? Another letter from LloydsTSB asking me for them to carry out actions and could I wait 15 days.

 

well, I will be waiting for 14 days in 2 days time :D

 

Reference number: xxxxxx

 

I was most concerned to learn of your complaint following your recent communication. Thank you for contacting us.

 

I've arranged for a member of my Service Recovery team to carry out an immediate investigation, so that you will recieve a full response from us. Because of the issues you've raised, it may take a little time to gather all the information together, but we will respond to you within 15 days.

 

In the meantime I have enclosed a copy of the bank's booklet "How to voice yout Concerns" which gives you more details about resolving your complaints with us.

 

Yours Sincerely

 

 

Senior Officer

Service Recovery Centre

 

What I like is the personal touches they put in the letter. Notice how they don't refer to my actual details and the letter does not include the name of the "senior officer" but includes a squiggle of a signature.

regards,

 

InterSimi

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This is the letter I am going to be sending tomorrow morning:

 

My address

 

LloydsTSB

 

 

LETTER BEFORE ACTION

Date:

 

Dear Sir/Madam,

 

ACCOUNT NUMBER: xxxxxxx

 

 

I now understand that the regime of 'fees' which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent Consumer regulations.

 

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

 

I calculate that you have taken £2983 plus £370.65 which you have charged me in overdraft interest for the sum which you have taken. Total £3353.65.

 

I require repayment in full of this money. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus my costs and without further notice.

 

Yours faithfully,

 

 

 

InterSimi

 

I am concerned about the interest calculated and have a seperate thread going here regarding this: http://www.bankactiongroup.co.uk/forum/viewtopic.php?p=13365#13365

regards,

 

InterSimi

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ok, I didn't post the one above, I am posting this one tomorrow morning:

 

My Address

 

LloydsTSB

43 West Street

Fareham

Hampshire

PO16 0BE

 

 

 

LETTER BEFORE ACTION Date:

 

Dear Sir/Madam,

 

ACCOUNT NUMBER: xxxxxxxxx

 

 

I now understand that the regime of 'fees' which you have been applying to my account in relation to direct debit refusals, exceeding overdraft limits and so forth are unlawful at Common Law, Statute and recent Consumer regulations.

 

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.

 

I calculate that you have taken £xxxx

 

I require repayment in full of this money. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus my costs and without further notice.

 

Yours faithfully,

 

 

Intersimi

regards,

 

InterSimi

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I would suggest any e-mails that you send to the bank you obtain a delivery receipt and also a read receipt.

Print these off and keep a copy as back up. just in case of any denial that they have received it.

I did this when emailing TSB on the 10th with my charges request letter and have a receipt to prove they received it. Also got the response that it had been passed onto Keith Bowden, Service Recovery fo processing.

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