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Found 7 results

  1. Hi all, i'm contacting you on behalf of my Sister who's got in to financial trouble with Brighthouse through no fault of her own and is now unable to pay them but doesn't want to hand back the items as they've paid a fair bit off of them! Now, they've been with them for about 6 years and I have all of the contracts available to me I'm hoping that the SAR shouldn't be needed and I can proceed with a claim on their behalf. I'm just wondering if anyone can point me in the right direction on what to write to them, what to put in the letter and where to send it? To be hone
  2. Good afternoon I currently have an ongoing complaint which has recently progressed to a complaint being made to the financial-ombudsman. I recently received some letters from bright house regarding a late payment fee which say's on all 3 letters that the date of Agreement being 21-11-2017. Is this the actual day they claim the agreement/contract was made? As One of the items is a Television id took an agreement on in november 2014 and should of been paid of by now but which they claim over £1000 is owing on When challenged about this i stated that we had items 2-3 yea
  3. Rent-to-own retailer BrightHouse has been told to pay £14.8m to 249,000 customers by the financial regulator, the Financial Conduct Authority (FCA). BrightHouse will compensate customers who had cancelled agreements after one downpayment but had not been refunded. It will also make payments to those who signed up to lending agreements that "may not have been affordable". The FCA said BrightHouse had not acted as a "responsible lender". http://www.bbc.co.uk/news/business-41732865
  4. First of all, if you are a Brighthouse customer and you are reading this then... WHAT ARE YOU DOING? But seriously... Once again Brighthouse has messed around with its insurances and changed to "Brightcare" We take a deeper look into it - Are you finally getting a fair deal? Answer - NO But something you should be aware off... Finally its optional! You can remove it! So it means you can cut your bill right down - And not take it at all. However Brighthouse claim that their products must be insured under the agreement. So why not consider home and content
  5. BrightHouse product insurance claim denial. I have had a apple macbook air since 09/2015 and paid for the required product insurance since this date, I have also never missed a payment. On 17/05/2016 I had to visit Queen Elizabeth university hospital for an outpatient appointment and I took this laptop along with me. Upon returning home and unpacking the car, I realised that I couldn’t find the laptop. I went no where other than the car and hospital with the laptop. I have contacted the hospital lost property and 101 lost property and it hasn’t been handed in. Upon contacting
  6. Hi everybodyl, new on here and have a big problem with Brighthouse. I currently have 5 things with them up until recently could afford the weekly payment. 8 months ago found out wasnt really well and currently cannot work Going back to Brighthouse situation, I have explained this in a letter to head office and the store and asked if I could pay what I can. My original payment was 58 per week (so stupid of me to get to that) and I offer 25. I also asked them to send me a detailed breakdown of what I have left to pay on each product. I also said I wanted c
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