I have spoken to the manager and saltcoats branch. I have also seeked legal advice as no where in my documents does it say what Jason has stated. On danger of repeating myself it clearly states the following: • Portable electronic equipment hire purchase goods are covered where the theft, loss or damage occurs when temporarily removed from your premises – provided the goods remain in England, Scotland or Wales. More than once.

No where in my documents does it say "arising from"

BrightHouse product insurance claim denial. I have had a apple macbook air since 09/2015 and paid for the required product insurance since this date, I have also never missed a payment. On 17/05/2016 I had to visit Queen Elizabeth university hospital for an outpatient appointment and I took this laptop along with me. Upon returning home and unpacking the car, I realised that I couldn’t find the laptop. I went no where other than the car and hospital with the laptop. I have contacted the hospital lost property and 101 lost property and it hasn’t been handed in. Upon contacting BrightHouse I was first advised to report to the police and call back with details as technically this is ‘theft’ as someone maybe had found it and kept it. This sounded plausable. I was then called by Pam at the Saltcoats BrightHouse branch telling me I would not be covered as I ‘lost’ the laptop and advising me to tell the police it was ‘stolen’ so that I can claim on my insurance. This was a very shocking call and I refused to lie and terminated the call. After this call I had a looked at my insurance and it clearly states: • Portable electronic equipment hire purchase goods are covered where the theft, loss or damage occurs when temporarily removed from your premises – provided the goods remain in England, Scotland or Wales. This clearly states to me that the laptop, being portable electronic equipment, is covered for loss when temporarily removed from the hire purchase address, my address Can anybody help or advice me on this please? Thank you in advance for your time.