mmmm complicated one unfortunately the cooling off period expired which most domestic contracts will have. Proving it was mis sold is difficult and the main issue is you would have signed the contract. All the mentioning of leasing would be in that. So that fact you did not read through what you signed could mean you don't have much of a leg stand on. The leasing was sold through rentsmart in terms of currys involvement the manager would more likely have to send them a letter stating what and how it was mis sold. I know this as i work for the company and I have dealt with something similar. This customer didnt understand the breakdown of the monthly payments, and the total amount it would be, even though it was explained. He then came back in and I explained it....when he did understand he then agreed this is what he signed for, but he still wanted to opt out anyway. In the end it was determined that due to the customer signing the agreement they agreed to the terms and conditions and rentsmart would not authorize the refund. Thats as far as I can help, as I wasnt able to help him anymore in store. In terms of whats in SOGA I'm not really sure where you can go from there, but hopefully it will be sorted.

No the SOGA is not warranty like so many believe it is. Yes as part of SOGA you have up to 6 years to claim and report that the product did not meet the contract at time of purchase, whilst this would include lasting a reasonable amount of time (normally this is done from an assessment of a third party engineer who may not want to take on big companies) This is just the max time a case can be allowed into court. Now currys for instance with a TV. Will offer a loan TV, accidental damage, wear and tear damage, 7 day repair, 24/7 technical support line for most in home appliances and some more features to. The manufacturer warranty on a TV will offer a one year repair warranty only.....no loan, no quick repair, no accident damage, no wear and tear damage and no technical support line. With SOGA you may have to get an appliance repaired to then claim it back from the retailer, which you may or may or not win and it may not be solved quickly, plus what you claim back may only be partial to what you paid on repair (will depend on age) . So I advise be careful when you try go down the sales of goods act route as it is separate to a warranty and can prove to be quite complicated and expensive and your not guaranteed to win

Is there a card you have to scratch off to get serial keys.....If there is, it would be tricky as they could argue that the software is activated so they may refuse to refund or exchange. However it would be down to them to prove you have activated not that you haven't If the product is a misrepresented sale due to the fact of the incorrect Information was given then it wasn't "as described which refers to any advert or verbal description made by the trader".

hi I work for the company as a sale colleague I honestly really hate seeing such bad experiences that people are having with Whatever happens. I've seen the result of so many happy people thanking that they took the service. Sadly on the other end, I've so many unhappy people that haven't taken it. They come in with broken appliances, to find out the manufacturers warranty doesn't offer what they are asking for I.E. A brand new TV exchanged in store after 8 months without the manufacture looking at it or in some cases expecting a new TV after 12 months (by getting the manufacturer warranty and what you get through the sales of goods act massively confused) Im quite surprised that in this case they would not fix it or replace it without argument....My only thought to the reason why, is whatever happens were looking at it as malicious damage which under the terms and conditions is not covered. However I'm not surprised you won, as part of the supply of goods act it would be down to the company to prove it was malicious damage and not for you to prove it wasn't...So in court they had no way of proving and only had speculation. Although I work for a company which you and others now hate, I would like to point out we are people that work for the company and we are not "THE COMPANY" What I mean by that, is just because i work for the company I don't get special treatment like a lot may think. If was in your situation I would more than likely would have had to go the same route to try prove it was accidental. Annoyingly I didn't make the service but I do sell it, and I will fight for my customers if feel there is an injustice. Also please be aware we are not trading standards therefore we will can only act on what we know of our terms and conditions and we are not out to get u, as like you, we are customers to, and not just a shirt with a name tag. So unfortunately like most humans we can be wrong which is why in cases such as this you can take it a step further and talk to people that know more. But like I said we can only act on what we think is right not necessarily on what is correct What I will say though is I am happy it was resolved for you and your daughter

Hi I work for currys only as a sale colleague, and I would firstly like to say how sorry I am to hear of your experience. I know words mean nothing to you, especially coming from someone working in the company. I to have kids and I would want to protect them with the best of my ability. As a company we take customer service and customer safety very seriously and we do lots of training to make sure the staff do adhere to it. I do agree with ericsbrother keep it in writing and ask questions. Dixons group will have a legal department which you may need to go to. The store will have very little control on compensation, by all means try it at store level at first and see what happens, otherwise i would say this is quite a serious matter which you may need to take higher than store level.

Hi Has this been resolved? I work for Currys and I know for a fact under the sales of goods act you do not have to supply us a receipt as proof of purchase, the whole no receipt no help is not an option anymore, all we do ask, is for a form of proof, either from our system or a bank statement. Obviously receipts are better as it is easier to track the sale. However if you know the month and year you bought it we can look up your receipt and cross reference it with your bank card. As a company we also store MOST of your purchases under your postcode, providing our system gives us the option to do so, this is why we ask for your details. However we should still be able to see the purchase even if your name and address is not attached to it, through a different system. Hope that helps

There is something I've come to realise after studying NLP (Neuro linguistic programming) for the past few months. For those of you who don't know the person who sold fives to DSGI is an NLP specialist. NLP is used to influence people through building rapport. However NLP uses more than words to influence, it also looks at, tone of voice, body language on many different levels, anchoring, accessing cues, multi-threading and emotional connection or association, these are just a few I can list off the top of my head. Unfortunately most of fives doesn't even touch on these and if does its very loosely. The person who sold fives to DSGI probably used these techniques to sell them the idea. It makes me laugh because DSGI have spent millions into an idea that works best when you have an idea of why it works. Even if a person knows why it works they will still have to use NLP techniques to make it work successfully, otherwise it is just words. Well its words to an extent. I say this as I know that since Fives has been brought in, sales have increased, so it does prove the fives work. Fives is a good selling platform for someone who doesn't know how to sell, and even to those who do. Its good as it makes sure that the customer has everything they need when leaving the store. What I don’t like is that we are all told what to say from the beginning of the sale, all the way to the end, and it is frowned upon if we don't uses fives, even if you are using the language that fives is based on. Fives needs to be adapted. All a test shopper will be looking for, are lines from each room 1-5, and as long as they say it, it doesn't matter if they are building any rapport with a customer. I’ll give you an example. I've seen a sale colleagues go from rooms 1 to 2 and onto 3 in less than 7 seconds, repeatedly in nearly all his sales. How does that build any rapport, he didn’t even allow the customer to respond, but yet he is using Fives. Test shopping should be more than just listening to what words the colleague is saying, it should be concentrating more on if the sales colleague is building rapport whilst still offering everything in a sale the customer may need. This should be BASED around fives and not JUST fives. As far as I can see it, as long as the colleague is doing this and is getting the results this will make room for a great salesman and someone I would want to shop with. The reason I go on, is that I myself have built up rapport with customers just by asking how there day has been? What they have been up to? Have they shopped with Currys before? Just these questions combined with NLP techniques and using fives loosely just to fill in gaps, have made customers open up to me instantly, they’ve then trusted me and then bought from me and not at any point have I pressured sold them into things they don't want. WEH is great example of this, because I take the time to chat with my customers (much to the annoyance of my managers)and ease in the WEH bit by bit of the benefits, I found they are more likely to take it from me without me needing to force them into a month free just for my figures to look good. You may respond just like managers and say if you don’t like using fives then you need a new job. My answer to that is that it's not that I don't like using fives its just that DSGI's concept of measuring fives is wrong. For me a person who says look for another job, sorry, I find this as a pathetic answer usually only from people who have no idea about NLP and are simply being brain washed or are scared of being fired, and in some case are actually fired. What happened to freedom of speech???