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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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Hp (knowhow) repeated repair faliure and dissapointment.


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Hi

 

I have this problem with both HP and their repair centre in Newark.

 

I have a HP pavilion DV7 17" screen, Windows 7 64-bit SP1, 2.00GHz, 8.0GB RAM, Intel HD Graphics 3000 Laptop that is about 3 years old.

 

Recently I started having this problem with the Laptop.

 

Once I shut the Laptop down or put it to sleep or hibernation mode, and try to start it up again, it simply will not boot back up at all. I have to leave it and come back to it after four to seven hours and then it will boot up normally.

 

If after 20 minutes of the Laptop being on and in use, you hibernate, shut down or put the laptop in to sleep mode then it will not power back on till after 7 to 8 hours later. Nothing you do will get it back on sooner. There is power to the Laptop in the meantime.

 

This is increasingly difficult for me as it means once the Laptop is powered on and in use, I have to leave it powered on all day till night time when I have to shut it down and come back to it in the morning and power it back on again.

 

I took this to a local IT repair person on the streets and they were not able to resolve the problem and mentioned I have to send it to HP to fix, I took the Laptop back to PC world where I bought it three years earlier and (knowhow) charged me £50 just to send it up to their repair centre in newark, the Laptop is no longer in warranty by the way.

 

When the repair centre started working on it, they called me to confirm that the system board of the Laptop needs to be changed to resolve this issue, I had no choice but accept for this to be changed at a further cost of £95.

 

This was done, sent back to the pc world (knowhow) branch I took it in to in the first place. I checked the pc, powered it on at the shop, it came on as normal so I signed for it and took it home.

 

A day later, I discovered that I still had the problem with the Laptop not booting up after a few minutes of it being in use.

 

I tried to boot it up and the laptop will not boot up, I was basically back to square one with all the cost I have incurred so far.

 

After 5 days or so, I took the Laptop back to (knowhow) and advised them the Laptop with all the repairs so far, has not resolved the issue and also one of the keyboard buttons was faulty which I mentioned to them as well, the Laptop was taken off me and sent back to the HP repair centre in newark and came back almost two weeks later with the keyboard changed and looking new. Please note that this second for free as under the terms of the first repair, I have a guarantee of three months which covered me for the second time around.

 

Anyway, after a few days later, the power problem was still there, once the Laptop is either hibernated, shutdown or put in to sleep mode after it has been on for up to half an hour or more, the unit will remain shut down and cannot be powered on by the power button of the Laptop till after 5- 8 hours later then the power button will now responds to power on the Laptop.

 

This is now my third time of having this same issue and need to know what options are available to me as this has cost me both time and money so far.

 

It seems to me there is a heating mechanism or component that heats up once the Laptop is powered on and only when this cools down is when the power buttons becomes effective again.

 

The Laptop is useable when on and working but becomes such a pain once you close the lid or power it off, which means it has to be left on all day till night time when I want to go to bed then I can shut it down boot it up in the morning if need be with no problems but have to leave it powered on all day again.

 

This is not acceptable to me. When using the Laptop and there is any software or programme that needs to be updated on the laptop, I cannot reboot or shut it down as it becomes unusable till several hours later.

 

I hope I made myself clear as to the problem I am having.

 

Summary:

Laptop once shutdown does not boot up till several hours later.

 

Laptop out of original warranty when bought but not old as only about three years old, windows 7.

 

Been to HP knowhow repairs centre twice and components changed at my cost but still problem above persists.

 

When in Hibernate or Sleep mode, the standby light keeps flashing but the power on button not responsive to the unit.

 

Seems there is overheating - but Fan is fine - causing this issue that has to cool down first for normal boot up.

 

There is a three months warranty in place from the first Job done by the HP repair Centre which covers me for three months.

 

Monetary cost to me so far is £145 pounds and five weeks loss of use as it takes two to three weeks get back from knowhow.

 

Thanks and hope to see the responses I get from you all savvy people.

:o :o :lol: :D :D

 

 

 

 

More Power to the PEOPEL!! LONG LIVE the CAG!!!

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Hi sharemaster

 

You purchased it 3 years ago, how did you pay for it? i.e. Credit Card

 

You shouldn't of paid anything for the repairs if there was a manufacturing fault.

 

The SOGA 1974 would apply, it's your statutory rights.

 

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

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Hi sharemaster

 

You purchased it 3 years ago, how did you pay for it? i.e. Credit Card

 

You shouldn't of paid anything for the repairs if there was a manufacturing fault.

 

The SOGA 1974 would apply, it's your statutory rights.

 

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

 

 

 

 

Just a note though, I do not have the receipts of purchase any more though but dealing with the same pc world I bought it from and do believe they should have the details of the purchase on their own records. Question, will they be willing to print me out a free receipt of proof of purchase if I am getting legal with them? I sure would not if I were in their shoes!! I paid for the Laptop in CASH too which I now can see was a mistake, should have used my debit card at least.

 

I will slowly start getting some legal letters and emails ready and if there are any more pointers on this, please feel free to mention them to me.

 

Very Many Thanks Indeed to you and all the others that have responded to me so far.biggrin.pngrollin.gif

 

Thanks for your advice anyway.

:o :o :lol: :D :D

 

 

 

 

More Power to the PEOPEL!! LONG LIVE the CAG!!!

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Hi Sharemaster

 

Debit Card wouldn't assist under the circumstances. You've got two issues, to seek a replacement and a refund of the monies paid for the repair.

 

How did you pay for the repair? Credit Card or Debit Card? When exactly did you make the payment?

 

Once you've answered those questions, you can consider writing to the CEO.

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Contact your Card Provider, ask to carry out a Chargeback. Follow up by amending the template, send it Recorded Delivery.

 

They might play 'hardball', send any evidence you have, i.e. emails, reports etc.

 

Explain that you should have had to pay for the repair in the first place, as you have Statutory Rights under the SOGA 1974.

 

Hi there,http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

http://www.which.co.uk/consumer-rights/action/letter-to-make-a-chargeback-claim-

 

 

 

The payment for the repair was made with a Debit Card and this was about 4 - 5 weeks ago.

 

 

Thanks once more.

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Write a Formal Letter of Complaint, mark it as such. Explain what's happened (purchased laptop), how they have let you down (they've carried out multiple repairs to rectify the problem, they failed to repair the laptop) and what you want them to do (replace the laptop).

 

Send it to:-

Mr Sebastian James

Chief Executive

Dixons Carphone

[email protected] .uk

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