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    • Nick Wallis has written up the first day of Angela van den Bogerd's evidence to the inquiry. I thought she was awful. She's decided to go with being not bright enough to spot what was happening over Fujitsu altering entries on the Horizon system, rather than covering up important facts. She's there today as well. The First Lady of Flat Earth – Post Office Scandal WWW.POSTOFFICESCANDAL.UK Angela van den Bogerd, on oath once more It is possible that Angela van den Bogerd and her senior colleagues (Rodric Williams, Mark Davies, Susan...  
    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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SHIPLY - again


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Yet another dissatisfied customer. I live in France and because bedding is so dear here ordered a mattress in January delivered to my daughter in the UK. I'd already found the Shiply site and had a quote. Of course, the mattress was collected but never delivered and I am £600 out of pocket. Small beer compared to some of the complaints here, but just another reason never to go near them.

 

 

ETA I have discussed at length the problem with my bank today and they were most interested to hear of the 18 pages of complaints here. They say they are reviewing the company's acceptance as a supplier. Yes or no, we have nothing to lose. my bank is Lloyds, and maybe if we all try, we can get them well and truly screwed.

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  • 2 weeks later...

Shiply Again,

 

I have just been conned by Shiply too - the agreed Shipper cancelled because his van broke down within 1 hour of paying the Booking Charge and now Shiply will not refund the money paid. It is not the £13 I care about it is the fact that they dare withhold it, this sort of thing doesn't happen here I thought. I have opened a Complaint with Trading Standards, PayPal and their main revenue source EBay, I will also be sending a letter to Watchdog. May I ask everyone who has been conned by this Sharp Business to consider doing the same. Trading Standards etc... can only act when they get a significant number of complaints (The ASA has already ruled against Shiply in 2012 and Shiply has seemingly ignored this ruling, I have sent out Screen Shots of their Website to a number of Organisations regarding legality.

 

I think I read that there are 17 pages at least on this Website alone with complaints against Shiply, the more people that make a complaint to recognized bodies the more likely we are going to be able to stop this shameful business.

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  • 3 months later...

I booked a courier through Shiply.co.uk. The courier collected the item (£1000 desk) but failed to deliver it. They ignored all subsequent emails and telephone calls. Shiply use a feedback rating system that does little to protect you from random acts of stealing. Surely if people aren’t receiving their deliveries Shiply would have an ethical duty to respond? Unfortunately this is not the case. I complained to Shiply and they explained they don’t get involved with disputes and it was up to me to verify the couriers details. However courier details on the Shiply web site are completely inadequate and don’t provide company names or addresses. Nor is it made particularly clear the importance of doing this.

 

Shiply control the gateway, but remain completely passive. The result is a ‘Wild West’ environment where anyone can become a victim of theft with few options available to them. Shiply are content to collect their fees from unscrupulous couriers and victims alike.

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  • 3 months later...

Have used Shiply since it first started, had a nightmare recently with a company with absolutely no comms. Had to relist delivery! Need a refund for first agreement as delivery company were deadbeat! Ended up agreeing through Shiply with someone else who has collected and delivered for me before - here is my mail to shiply (BTW HAVE SPENT AN HOUR QUEUEING ON SHIPLY PHONE NUMBER OVER 2 DAYS AND NOT GOT THROUGH TO ANYONE

 

Hi,

 

On sunday I put up a delivery on your site, I had several quotes and then accepted on on basis that the collection would be Wednesday or Thursday. By Wednesday despite calling emailing and trying other numbers no one had contacted me. When I spoke to someone, she said I was not on the list for yesterday or today. She called the driver and he had no knowledge of the job.

 

I tried to call you at Shiply, but waited 35 mins and was in a queue.Then I tried again this morning and queued for about 10 mins and had to go to work.

 

I then got an email from the collection agent saying he would collect. I said the seller did not know he had to be in and why hadn't they returned any calls emails and the reception girl said she had no knowledge of collection and nor did driver who she called.

 

I need to cancel this job asap as I have found someone else I used before who emailed me when i put the job up on shiply again. The rogue person who did not confirm or get back to me was TFlogist1 (1571) I need a refund as someone else has now collected via shiply.

 

Thank - you

 

sarah

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