CitiFinancial

[Mike220359]

DPA sent today for charges incurred during the short life of a CitiCards account 2003-4, I wish that I had kept my statements, I only kept the last one which said that I had a credit balance of 64p

 

Mike

[bongobaz]

good luck and keep us posted!!

i sent my dpa letter to citifinancial last week ans was received by them on 22nd! just waiting for the relay now!!

[lickthewallfatboy]

you will get your details,but that's about all!!I have 2 small claims initiated against them at the moment...

 

keep at them!!

[Mike220359]

No news from CitiFinancial yet!

[Mike220359]

Still no reply from CitiFinancial

[lickthewallfatboy]

they will probably write to you with a letter asking for identification first.

[MARTIN3030]

Still no reply from CitiFinancial

 

Yes hey have their own form and will ask for 2 means of ID 1 for name other for address.

They will also try and say the timescale will run from them rec this.

You dont need to fill in their form if your original dpa request was clear in what you are asking for.

The guys name who deals with all the prelim stuff is called Richard Cooke he is a dpa officer for citi and based at their hq in Manchester.

His number is 0800 569 569 its a freefone number.

 

All my comms with them have been sent back to me via rec delivery and my statements were sent by special,meaning if you are not in you will have to go and collect from the P.O.

 

Hope this helps,but unfortunately they wont rush to get the stuff to you before their 40 days are almost at an end.

 

[Mike220359]

Well I've had statements back from Citbank and a covering letter. AND I'M FUMING!

 

It appears that the account was still active until I rang their call-centre to tell them to close it! This is despite me filling in the proforma on the back of each statement for three months up to June 2004 when I sent them a closure letter.

 

It seems that the statements continued to be sent to my old address- we moved in April 2004. Correspondance continued according to the DPA listing including issue of a new credit card, god knows where that went. To add injury to insult, even the reply to my DPA request was sent to my old address as well by special delivery. This is despite the covering letter using my present address!

 

What a ***ls up. Should I make a complaint about this? But who to.

 

On a brighter note the £125 of charges accrued by the account in less than 12 months has grown to just over £300 thanks to the extortionate 2.529% per month they charge.

 

Letter claiming money back going off in the next few days!

[MARTIN3030]

Have you any proof that they were notified about this lot ?

If you have,and if you have copies of any letters you sent then you may have a good case.

As for the special delivery ......this HAS to be signed for and after the holding period would have gone back to the card issue centre.

At least you can move a step forward.

[Mike220359]

Letter sent today recorded delivery

 

Mike

[Mike220359]

Had a very prompt reply today (letter dated 10th August 2006) from Matthew Jones at The Office of the Chief Executive no less!

 

He writes,

 

Dear Mike 220359,

 

Thank you for taking the time to write to me about £311.54 in charges applied to your Citi Card Account.

 

On Wednesday 5th April 2006 the OFT issued a statement regarding the default charges levied on customers by credit card issuers of contract..... (blah blah)

 

Although not a party.... (blah, blah)

 

In order to remain competative .....(blah, blah)

 

I understand that this was not the outcome you would have hoped for and if you would like an indepndant review of this, you may refer to the Finance and Leasing Association. You may also contact the ....(blah Blah blah)

 

Yours sincerley

 

Matthew Jones

 

Well Matty I'll be sending my LBA of on Monday

[MARTIN3030]

Yep Lba (which they never respond to)

 

Then court

 

[Mike220359]

Had a cheque for £65 from Brian Smith together with a waffle letter will post it when I have time. Watch this thread!

[hondamad21]

Hi Mike220359

 

Had the exact same situation as you, first got a letter from Matthew and then after the LBA from Brian Smith.

 

I have taken citicard to court now as they have refused a full refund (only give the difference between £12 and what they charged)

 

Have a look at my thread to see the snotty 2nd letter from Brian Smith!

 

Ohh. . . and best of luck with this !!!

 

Hondamad

[Mike220359]

Further to post 13.

 

After the reading the letter attached to the cheque for £65 it seems that it mirrors that of others. Like most solicitors letters (in my experience) it is inflammatory and designed to intimidate or promote a comeback, I assume for which he will be able to charge 'his client' for a further letter.

 

That said he couldn't be bothered to sign it himself, must be workload, got his secretary ''pp'' it for him.

 

I'll write to him thanking him for the part payment and telling him to copulate off, then file the moneyclaim next week, when I get paid.

 

Mike

[kes123]

KES123

 

Hi I am having fun and games with Citi Financial. My account was sent to Cabot but I wrote to Citi asking for charges. received an amazing quick letter asking me to fill in their Data form. Do I need to fill this in? also sent by recorded delivery posted but not signed for!!. Cabot also sent me a letter requesting payment (£2090). Has anyone had experience with Cabot? and do I ignore them and continue to deal with Citi. confused, confused........

[Rbphot]

I had a similar thing with my DPA request, they didn't sign for it so I rang and comfirmed they had it, they will hold out till the last minute to send you the data.

 

Sorry have no Idea about the Cabot lot, but I'm sure someone else hase dealt with them, and can offer some advice.

[bongobaz]

im dealing with cabot at the mo!!

cca request to them and there 30 days is up 2/9!

also going throught the steps of getting a default removed with them!

[MARTIN3030]

You do not have to send Citis Data Protection Act form.

However they are within their rights to ask for proof of name and address.

Send them copies of that.

Also be clear as to what you want ie copy statements/account transactional info from ....to.......

 

They are becoming an absolute pain.........in fact they are probably neck and neck with Abbey for the title of staller of the year award.

 

:o

[debt_mountain]

Can anyone confirm the Citifinancial uk head office. Is this correct? 87 Castle Street, Reading, Berkshire RG1 7DX.

 

I am about to start on them for the last 6 years of pain they have caused us.

 

thanks

[BaldyBaldwin]

a lot of there letters to me came from this address, and its the one i have been sending my correspondence to, hope it helps;

 

citicards

citifinancial europe plc

1 exchange quay

salford

manchester

M5 3EA

[Mike220359]

Had a rather terse letter from Citfinancial today rejecting the claim except for the £65 cheque that they sent me. To be fair it seems a standard letter not personally adressing any of the issues oh well of to court.

 

Mike

[jontah 2006]

hi, does anyone know of any case in which citi was involved in a recent court case in northern ireland, the case of kissick v citifinancial europe plc please?

[Mike220359]

I think that this was Lickthewallfatboy, put him in the search engine and you should get him

 

Mike

[MARTIN3030]

hi, does anyone know of any case in which citi was involved in a recent court case in northern ireland, the case of kissick v citifinancial europe plc please?

 

 

Er........yep I think we know quite a lot about it ............