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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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Scottish Power - Compensation?? HELP!?


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Hi

My power went off on thursday evening at approx 5.15pm, and didnt come back on again until 9.28pm on friday evening...

 

Scottish Power have said that they will give me £50 as compensation.

However, I lost nearly £150 worth of frozen food, and despite having freezer food cover on my home insurance, I dont see why I should have to pay increased premiums for the next year or two when it was totally SP's fault, and they have admitted that the fault was in their 'maintained' power lines.

 

I spoke to one of the workmen at the top of the street who were fixing the fault, and even they said that SP should pay out for my freezer food, and that if i pushed them enough for it then they would pay out. all it says on their website is that they 'dont normally pay out for freezer food' but the workmen told me that if i kicked up a big enough fuss over it then they would do - its going to push my premiums up by nearly £5 per month - doesnt sound like much, but my current premiums are only £20 per month. so thats an extra £60 per year! pushing my yearly premuim from 250 to £315!

 

is there any literature on here that I can use to help me? Im not quite sure what to do - has anyone been through something similar?

 

I could call energy watch - a friend used to work for them and gave me pretty much the same advice as the workmen...

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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I very much doubt they will give you anymore, the guarantee of service states to pay 30 pounds for each 24 hour period of loss of supply and you have had more than that. Regarding freezer food they will keep telling you to claim on your insurance as this is policy. You could try to excalate it and maybe they will give you more as a goodwill gesture but I doubt it, good luck anyways as I think this ruling is unfair.

 

 

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according to energy watch, the guaranteed standard payment is £50 for the first 24hrs, and £25 for each subsequent 12hr period.

i sw energy watch about it, and they said to write to SP first to see if I had any luck before they get involved....so letter sent today!

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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30 pound is the GOS for the gas being off for 24 hours.

 

 

 

Electricity Distributors’ Guaranteed Standards of Service

  • Your local electricity distribution company also has a number of
    Guarantees of Service.
  • These are as follows:

Failure of main fuse

  • If your main fuse fails and causes your electricity to go off your
    local distribution company will visit within the following timescales
  • Weekdays: Notified 7am-7pm, guaranteed to call within 3 hours.
  • Weekends and Bank Holidays: Notified 9am-5pm, guaranteed to
    call within 4 hours.
  • £20 will be automatically paid if they fail to do this

Supply Restoration during Normal Weather

  • Upon being aware of a fault your local distribution company will
    try to restore a loss of supply within 18 hours.
  • If they fail you can claim by contacting them within one month
  • £50 if you are a domestic customer
  • £100 if you are a business customer
  • And a further £25 payment for each additional period of 12 hours
    where you have no electricity

Supply Restoration during Severe Weather

  • During severe weather it may take longer to restore your supply.
  • You may be entitled to receive compensation if your supply is not restored
    within 24 to 48 hours dependant on the number of faults and the number of
    customers affected.
  • You can claim by contacting your local distributor within three months.
  • If your claim is valid the following apply
  • £25 if you are a domestic customer
  • £50 if you are a business customer
  • And a further £25 payment for each additional period of 12 hours where you
    have no electricity to a maximum payment of £200

Estimates for new supplies and connections

  • Once your local distributor has been given all the necessary information
    they will provide you with an estimate for a new connection within 5
    working days when there is no need for additional significant work.
  • If additional work is needed they will provide an estimate within 15
    working days.
  • This only applies to connections requested to developments of 4 properties
    or less £40 will be automatically paid if they fail to do this

Planned interruption of a supply

  • Your local distribution company will inform you of any necessary
    planned interruptions to your supply by giving you at least 2 days notice.
  • If they fail you can claim by contacting them within 1 month
  • £20 if you are a domestic customer
  • £40 if you are a business customer

Voltage Complaints

  • If you advise your local distribution company of a problem with your
    voltage they will either provide a written explanation within 5 working days or
    offer to visit to investigate within 7 working days
  • £20 will be automatically paid if they fail to do this

Making and keeping appointments

  • When required your local distribution company will make and keep
    timed appointments, offering either morning, afternoon or within a 2 hour
    time band.
  • £20 will be automatically paid if they fail to do this

Multiple Supply Interruptions

  • If your supply is interrupted for more than 3 hours on 4 or more
    separate occasions during a 12 month period from 1st April, you can claim £50.
  • You must claim within 3 months of the end of the 12 month period.

Compensation Payments

  • In cases where a failure payment is automatically due to you we,
    or your local distribution company will send this to you
    within 10 working days.
  • £20 extra payment will be automatically paid if they fail to do this

 

 

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Hi,

 

I work for an energy supplier and I will advise that although they say they wont compensate for defrosted food, if you kick up enough fuss, they will eventually pay it. So keep at em!

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Fantastic - just what I wanted to hear. Ive been told that by the workmen and also a friend who used to work for energy watch, however its nice to hear it coming from someone who works in the industry right now!

are there any pointers you can give - anything that might help them pay up sooner rather than later...?

 

any little phrases that might flag up my case to the right people?? - I know its cheeky, but hey, if you dont ask, you dont get!! :D

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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wait and see what SP say, I dont really know their procedures as i dont work for SP, but, this is what would happen if i received your complaint (and believe me i've had a many like this)

 

Firstly, you would be offered the GOS payment, if you refused, i would ask you to provide receipts for all the food that was wasted. If you dont have receipts, a simple list drawn up yourself with the costs will suffice,

 

however, please dont lie, and say you had £500 worth of lobster and caviar from Harrords or somewhere posh like that, be truthful as you are more likely to be compensated if your claim is believable.

 

Also mention that the engineer working on the fault promised you that you would be compensated. The loss of food would not qualify for a formal complaint to be raised, but because a representative of their company has entered into a verbal agreement with you, that would be a formal complaint, so your claim is processed faster.

 

Normally, i would authorise the payment here. SP have admitted fault, and you were told that you would be compensated, so i think you do have a very strong case.

 

If SP still refuse, your next step is Energywatch, provide them with copies of all correspondece sent and received.

 

Another trick is to contact your local MP and ask for them to contact SP on your behalf, addressed to the MD or Chief Executive. Any correspondence forwarded to me from the CE office are regarding as priority complaints, and have to be resolved in 2 days, and if its from an MP, a reply has to be sent within 24 hours (another great way to speed up the process)

 

Threaten to go to small claims court, watchdog, local papers etc, eventually they will pay you, just to shut you up! (harsh but true) :)

 

Hope this helps, let us know how you get on.

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fantastic!

i sent this letter to them on the 12th:

 

I am writing to request that you provide me with compensation for the loss of power that I sustained on Thursday 8th – Friday 9th March 2007.

 

 

Upon my return from work on Thursday evening, I noticed that the power to a number of houses in the street was off.

The power remained off, despite numerous reassurances by yourselves that it would be restored momentarily, until approx 9.30pm on Friday evening. This means that I was without power for 29 hours.

 

 

I have lost approx £125 worth of food from my freezer due to the lack of power, and subsequently sustained damage to the kitchen floor due to water damage from the defrosting freezer.

 

 

I require compensation in the form of £175 from yourselves. This includes both the Guaranteed Standard Payment of £50, and £125 to cover the freezer food that was spoiled. This was discussed with the Engineer on site on my return from work on Friday evening, who confirmed that I would be compensated for both the Guaraanteed standard payment, and the loss of freezer food.

 

 

I have sought advice from Energy Watch, as I do not feel that I should suffer the consequence of claiming back the £125 to cover freezer food from my Home Insurance provider, and therefore enduring the increase in my Insurance Premiums. I was advised to approach yourselves initially for compensation for the above reasons, before Energy Watch will act on my behalf in the recuperation of monies owed.

 

 

I look forward to receiving a cheque for £175 by return.

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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what do you think? do you reckon that i'll just get the standard response offering me £50 or do you think that on the basis of that letter they might just pay up?

 

any thoughts would be great.

 

already clicked your scales!

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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thats great! but they will probably not pay up straight away. They may stick with the £50 offer, or increase it slightly. If they do, dont give up!

 

Keep mentioning the fact that you was promised compensation from the engineer, as this is the strongest factor of your complaint.

 

When you receive their reply, and if they have refused to increase their offer, politely decline the offer and send them your list of damaged food items, before going to Energy Watch. If they dont respond within 10 days, or still refuse to pay up, then write to Energy Watch.

 

good luck!

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great, i didnt give them a deadline, but i think 7 days should be long enough for them to have received my letter and dealt with it to some extent. if i havent heard from them by monday i'll write to them again with a list of damaged food items.

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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  • 2 weeks later...

just a quick update, have been off sick for a week, and in all that time, have had no response from SP, so sending them the following letter today:

 

 

I am very disappointed that you have failed to respond to my letter of the 12th March 2007 a copy of which is enclosed.

 

 

As previously mentioned in my earlier letter, I have sought advice from Energy Watch on how to approach the matter of compensation from yourselves without having to involve Energy Watch, however despite my earlier attempt, you have failed to settle my complaint.

 

 

I am also disappointed that I have had no communication from yourselves regarding the loss of power sustained on the 8-9th March 2007, despite numerous conversations with your customer services department ensuring me that you would be in contact within approximately 10 days of the power to my property being restored, and a conversation with the engineers who came to repair the fault who promised me that I would be compensated for the loss of freezer food.

 

 

I am writing to inform you that I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment as requested in the attached initial letter, sent to yourselves on 12th March 2007.

 

If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

 

After that, there will be no further communication from me and I shall issue a claim with Energy Watch against yourselves at the expiry of the second deadline.

 

 

 

any body have any thoughts / advice??

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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just had a call from an Alan Pendleton from SP.. he said that there is no way that they are going to compensate me for the food, and he's going to send me the standard £50 and that is it. I reiterated the fact that a representative of SP had entered into a verbal agreement with me by promising me the compensation, and his reply was ' well he shouldnt have, but anyway, we're still not going to compensate you'

 

what do I do???? do i now write to energywatch? or do i write to the CE?

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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shall i write to the CE with a letter along the lines of...

 

having spoken with AP from your call centre, i wish to make a formal complaint...blah blah (give the reasons as stated above)..enclosed are copies of the previous letters as well as a list of the food lost...

 

and give the CE ten days to respond with payment before i get energy watch involved?

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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right, have just filed a complaint with energywatch

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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  • 1 month later...

got a phonecall the other day about this, from a guy at SP.... he has sent me the £50 GO, and is looking into paying me some form of compo with regards to my freezer food.....but not looking too promising.

ah well.

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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