I recently received a Vanquis credit card, to help build up my credit, & also to help out during Christmas.

My minimum payment was due today(28/11/16),

I have already paid Vanquis twice.

Once on the 10th of November & again on the 23rd of November.

A refund of £28 was also paid on the 24th of November.

I don't understand why they have tried to take money from my bank account, when I have already paid them twice in one month.

I was told that I can make early payments, & I am aware that I have set up a direct debit for Vanquis.

They have tried to take a DD of £20 from my bank account, which has now been returned, because I didn't have sufficient funds in my account.

does this mean that it doesn't matter if I make a payment early to Vanquis & I will still be debited on the same date as every month?

I thought I was doing them a favour too, & in the end they have charged me a fee for not paying them on the intended date!

There's a flaw in the plan man!

improves your credit rating is a myth

unless you have no other credit accounts on your file.

as for you payments.

I will guess you made these payments yourself

and that there was an outstanding balance still after them?

thus when it came around to the 'correct' payment date

as per your statement,

they collected the minimum payment,

or whatever you'd set the DD too.?

if this is the case then your payments were accepted correctly as you voluntarily made them

but as there was an outstanding balance, they rightly collected under the DD agreement you signed.

so they've done nowt wrong....

Vanquis are always doing this,

you make your manually but then they still request the payment via dd on the due date.

So what can you do about it?

Well there are a couple of things.

Choose one way to pay them,

either manually or by direct debit,

if you have a dd set up for the minimum payment then any manual payments will be in addition to that dd.

Ring vanquis and check if they have, or will charge you for a failed dd when the minimum payment has already been made.

Check that your bank isnt charging you for a failed dd.

As long as its not a regular occurrence(with the bank) regarding failed dd, then they may be willing to refund any charges levied as a gogw,

worth ringing and asking and pointing out that as you had already paid the payment, you did not expect the dd to be called upon aswell.

With vanquis you can do the same and ask that any charge is refunded on the same basis, that you paid early and did not then expect a dd payment as well.

Thanks for the reply Martin, I'll give Vanquis a call first thing tomorrow.

I might just cancel the direct debit with my bank & pay Vanquis manually.

Thanks dx100uk. I kinda thought that, & now know it was too good to be true.

I did make those payments voluntarily, so yes, I guess they haven't done anything wrong.

I will phone them tomorrow to check up on this.

Oh & by the way, because I made early payments, my statement said there was nothing pending for this month.

That's why I assumed that they wouldn't take anything from my bank account on the 28th of November.

Very misleading.

Do you think that's why the DD was returned?

Suzymcc.

I think you could be right..nothing to pay so returned

so get that sorted

I wouldn't be cancelling the DD

I think its a contractual matter with all credit cards?

Cheers for the advice, dx100UK.

I won't cancel the DD.

Regards,

Suzymcc.

No thats just how vanquis operate, regardless of manual payments they will always take the dd aswell. Note that when a dd is paid on 28th for example, the request for the dd will be sent to your bank 3 days before this, so 25th in this case.

The dd is probably set for the minimum amount due so any additional manual payments are on top of this.

Nope.... I paid Vanquis and I currently pay Capital One via a manual payment. Sooo much easier...

No terms on it...

Its safe to cancel DD at this point. Just make manual payments.

Nope....

"Nope" to which bit FK?

Arh sorry xd - This is To DX's point. There are no term that specify that you *MUST* keep a DD to pay them.

Vanquis and Cap One allow you to pay via Debit Card etc