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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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CarCraft And NAC warranty


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I too have had problems with carcraft and repairs to a vehicle , have trawled the net until I ended up here ! More advice and help than I imagined available ! Most importantly managed to contact the customer services , Linzi , on the number displayed in another post. All sorted within 3 hours ! Just wanted to say thank you to all who have posted qith their invaluable info and particulary to Linzi ! Please contact her if any problems , she is a credit to carcraft , not sure they really deserve her though ! Sue

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Guest Carcraft Customer Service Manager

Hi SueThank you for the lovely post Sue, we have ordered your part, and i got your voicemail from this morning, so don't worry about that. As soon as i have any update i will give you a call. i anticipate completion no later than the end of the week.Many thanksLinzi

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  • 2 weeks later...

I brought a car from carcraft 3/11/2011 vauxhall insignia estate, got the car home and throughout the first week had a lot of noise coming from the brakes. Took the car in to carcraft west midlands in December where the mechanic told my partner that the car is dangerous and unsafe.

 

So carcraft sold me an unsafe vehicle breaching the agreement. Also after going through the figures it looks like carcraft have lied to the finance company about the amount of deposit I paid. Today I have emailed carcraft and I am awaiting there reply, I have the financial ombudsman working on this also as they are contacting Barclays partner finance. I have an unsafe car and a finance agreement based on a lie. Lots more issues with the car but these are the main issues. Hope to hear from them soon

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Guest Carcraft Customer Service Manager

Hi Kerri-ann,Sorry to hear you are having issues, we have received your email, one of the advisors has tried to call you today, unfortunately to no avail. If you could let me know when you are available, we will try again.Many thanksLinzi

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Thanks, I have spoken to the financial ombudsman and they are ready to act on my behalf should I need them. I'm hoping Carcraft can sort this out but if not then I intend to go all the way with this.

Will stay on this site and keep everyone updated.

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I brought a car from carcraft 3/11/2011 vauxhall insignia estate, got the car home and throughout the first week had a lot of noise coming from the brakes. Took the car in to carcraft west midlands in December where the mechanic told my partner that the car is dangerous and unsafe.

 

So carcraft sold me an unsafe vehicle breaching the agreement. Also after going through the figures it looks like carcraft have lied to the finance company about the amount of deposit I paid. Today I have emailed carcraft and I am awaiting there reply, I have the financial ombudsman working on this also as they are contacting Barclays partner finance. I have an unsafe car and a finance agreement based on a lie. Lots more issues with the car but these are the main issues. Hope to hear from them soon

 

Hi

Are you able to let us know what the mechanics are saying is wrong with the car or is that now subject to confidentiality?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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When my husband took the car in in November all he was told was something about a clip missing which holds the brake and it had to be ordered in.

We have had a call today and they claim that the brakes were replaced but the mechanic didn't say that at all, he wouldn't let my husband take the car until this part had been fitted, he was there from 10am till about 4pm.

 

No further ahead at the minute no one has accepted that they breached the agreement yet by selling an unsafe vehicle.

Some of the other issues are:

Told it had service history but it has none.

We wanted the 160bhp model and got 130bhp

Car nearly stalls when travelling at high speed.

Faulty wiring headlights.

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The vehicle is booked in for Monday to be looked at by the service centre.

If they even attempt to get me to pay for any of the work that needs doing then I will automatically be rejecting the vehicle and contacting the finance company.

Will update this post on Monday evening.

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  • 2 weeks later...

Hello Everyone,

 

Like so many, I am now experiencing problems.

I bought a 3year old Vauxhall Corsa from carcraft April 29th 2011. At that time the car was exactly 3 years old and had just gone through it's first MOT. mileage on the clock 34871. I too was 'encouraged' into a 5 year NAC Guarantee.

My vehicle went yesterday for it's MOT and was shocked at the work it needs doing, although it passed it's test. Mileage on the clock today 38721. I have only done 3,850 since i bought the car and now i was told the car needs a clutch kit for gear selection, requires engine breather pipes, sump leaking oil, rear crank oil seal leaking oil, a total repair bill of £1,017.24p unbelievable, the car is not quiet 4 year old and I only drive 11 miles a day to and from work. I have tried to contact NAC for a solid week and cannot get past their answer machine. After reading all the horror stories i am not at all expecting NAC to pay the repair bill, one thing is for sure though, if the car does not get sorted, creation finance does not get paid and i will be in touch with Citizens Advice. The repairs needed are no way down to wear and tear, all tyres are the same ones that were on the car when bought, all brakes etc... are the same when bought which proves that I am a low mileage driver and a careful one. Only reason i bought the car was because every other week I finish work at 1am. When you buy a car 3 year old you expect it to last more than a year.

Anyone from Carcraft can help?

Edited by silverfox1961
removed libellous word
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Guest Carcraft Customer Service Manager

Hi AlsunlandI have PM'd you some details.ThanksLinzi

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Guest Carcraft Customer Service Manager

Hi SamAt the moment, the appointment that was on Monday has been rescheduled for later on in the month. (at the customers request)Once we have looked at the car, we will be able to move this issue forward.ThanksLinzi

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Hi Linzi, i cannot reply to you via pm as i am a new member but here is the information, in basic you need:

 

To answer your questions:

Yes the vehicle was serviced at Carcraft Northeast In November 2011.

The car went for it's MOT yesterday, Wed 11th at Bristol Street Motors, Sunderland, Main Vauxhall Dealership who diagnosed the faults and urgent repairs needed. I spoke to a representative there who stated that the Engine breather pipes, Sump Leaking, Crank Oil Seal leaking are not down to wear and tear, the clutch he said is questionable.

I have only drove 3,871 miles since purchase, if the clutch is regarded as wear and tear surely this cannot be down to me, surely i cannot be held responsible for mileage on the clock at the time of purchase. The vehicle cost £7,499.00 + £63.25 car tax + £1, 795.00 Extended Guarantee.

The vehicle Registration [edited], Purchased at Carcraft North East.

I have spoken to Carcraft Customer Services who said they would email NAC to contact me urgently, they have not yet.

Thanks again Linzi and hope you can help me and the car.

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Guest Carcraft Customer Service Manager

Hi AlanThank you very much for sending me the details, i have spoken with NAC and they will be in touch with you shortly. They will need you to fax over the diagnostics on 0845 643 7102. See what they say once they have received the information, and get in touch with me again if you are having any problems.Many thanksLinzi

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Guest Carcraft Customer Service Manager

Hi AlanNAC have tried to call but can't seem to get through, What is the best time for them to call you?ThanksLinzi

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Hi Linzi,

I spoke to a very polite lady at NAC (Carcraft) who asked for a full report and quote of repairs needed of the vehicle. A full diagnostic report from Vauxhall main dealership, Bristol Street Motors has been sent to her fax number.

After nearly 2 weeks of calling NAC Carcraft without getting past the answer machine, i feel it is your help they have eventually phoned me, which i thank you.

Will you please confirm. NAC is Carcraft according to my 5 year Guarantee booklet, yet your customer services at Carcraft say they do not use NAC anymore. Well i personally don't care what or who owns NAC, Carcraft sold me the Vehicle and Carcraft sold me the 5 year Guarantee, a fee nearly amounting to £10,000, so you can understand it is Carcraft's door I come knocking and I hope will help to repair my car, a vehicle i have owned less than a year and only driven(today's mileage update) 3,873 miles.

CC Automotive Group Limited is Carcraft and NAC or my paperwork and booklet lie?

 

Thanks again Linzi

Alan

Edited by Alsunland
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Guest Carcraft Customer Service Manager

Hi AlanI am very pleased the wheels are now in motion so to speak, i can confirm that we no longer sell NAC guarantee, we now sell our own Drive Happy Guarantee, but rest assured NAC is still in existence, and is owned by UK Car Group, who also own Carcraft. I hope this helps.Many thanksLinzi

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