I too have had problems with carcraft and repairs to a vehicle , have trawled the net until I ended up here ! More advice and help than I imagined available ! Most importantly managed to contact the customer services , Linzi , on the number displayed in another post. All sorted within 3 hours ! Just wanted to say thank you to all who have posted qith their invaluable info and particulary to Linzi ! Please contact her if any problems , she is a credit to carcraft , not sure they really deserve her though ! Sue