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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi, I need someones help please


mandyy
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Hi, i bought a HP laptop from comet last october... just under 2 months ago i sent it back to HP for repair, there were a few problems

 

the mouse touchpad buttons not working right

the dvd kept ejecting

and marks starting to apear on the lcd screen

 

they told me i would have it back in 6-8 days at 3 weeks i got in touch coz i wasn't happy at waiting that long and had it back a few days later. the dvd and touchpad buttons were fixed, but the marks were still on the screen...i got back in touch with HP and they told me how sorry they were and told me that this time it will be fixed fully.. so they took it back and after 2 weeks i got it back.. they have did NOTHING .. the screen still has the marks BUT even worse they have did something to the quicklaunch buttons because they do not work very easy, i have to keep trying them over and over..

 

i emailed HP again told them about the screen but they did not get back in touch... hmmmmm ... so i went to HP online contact and sent another message saying i will go to court if i have to and they replied to me and said someone will contact me. it's now been 2 days and they haven't... it's pointless trying to phone them coz i tried a few times and was kept waiting for 40 mins each time so i put the phone down (those calls are not cheap)

 

i think maybe they are taking their time because my warranty runs out on october 3rd... or should it have been comet i should be contacting?? i am stuck as what to do... by the way is a power adaptor included in warranty?? because that also has wires sticking out so i had to buy a new one...

 

thanks for any help

 

mandy

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1. your contract is with the store you buy from, so it really should have been up to them to sort, but never mind - it was under warranty. Phoning them is a waste of time (and money). write to them instead. and dont worry about the date - the incident only need happen within the time specified (which it has), and it also follows through from existing claims.

 

2. As for the power cable, I'm not sure that will be under warranty. It will be covered by Supply of Goods and services Regs. However, you will probably have a hard time arguing your case with this. check the warranty. It will say whether accessories are covered or not.

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Marks on the screen are generally not manufacturing faults, and are usually caused by excessive pressure on the screen. These marks are not repairable and usually come under wear and tear/neglect.

 

One way it would be a manufacturing fault is if the excessive pressure is caused by closing the laptop (i.e pressure from the keyboard), however it would be upto you to show this if they claim that its not fixable under warranty.

 

As soon as your warranty is over HP will no longer have to do anything, contact comet instead

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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