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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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help with nationwide


welshlass
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Hi

 

I am in the process of court dates with barclays and lloyds, now its nationwides turn, i have only been with them since last october and from then til may this year they have charged me in total £700 charges this was due to be going on maternity leave my emplyer messed up my wages and then nationwide hit me so with a newborn baby , no money i was struggling then,

 

the best bit about this is one of my good friends is a manger of my local nationwide and when i spoke to her about this she said still to claim, wirte a letter hand it in to her and then she will send it off, the only thing i am concerned about is that i did hear that once you got yr money back of nationwide they close yr account?? is this true?

i cant afford to do this as i am straight now and dont want to go through the hassle of changing dds etc as knowing my luck i will get charged again

 

can someone please advise?

 

thanks

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Welshlass,

I claimed my charges back in April from the Nationwide and they made no attempt to close the account.

I don't think they are allowed to, I seem to remember a couple of banks getting a wrap on the knuckles from the governing bodies for trying to close the accounts of customers that had reclaimed thier charges.

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ahh thats great thanks steve yeah i did hear that too, just a bit worried as i rang cust serv in the beg of the week and some snotty littly boy gave me a right attitude saying i had to be careful as nationwide wouldnt want to keep a customer like me!!! like me , i was fuming at him, i was going to appologise but then i realised why should i it wasnt my fault i had a baby and my emplyers messed up my pay...i was so annoyed i hung up on him!!!

 

so good glad about the now going to send off my 1st letter asking for my money here we go !!

 

thanks again Steve

 

Louise x

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