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steve1963

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About steve1963

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  1. While I was sitting there on the phone (on hold) I redid the search on go compare and the same price came up they then tried telling me Go compare wasn't a live search or accurate. Now I've had time to do some searching it appears that the internet is awash with stories of them doing to others exactly what they did to us, some people getting stung for hundreds of pounds.
  2. 'fraid not and really wish I'd done my research first. It's only 77 quid and if we never see it again I guess it's not the end of the world. I'm really just putting this out there to help others from making the same mistake as Rcib seem well known for this type of practice. I've used comparison sites many times before for insurance but will be more careful in the future.
  3. Hi, Just had our first and most definitely last encounter with Rcib. Here's the review I've left on TrustPilot for them. 'We found this shower via several comparison sites, regardless of site they were the cheapest quote and the price quoted was consistent across the board. We decided to go with them and selected the policy via Go compare, we wanted to pay the premium on a monthly basis. When we paid the deposit/ first payment a box appeared on the screen saying the payment couldn't go through and to ring them, which we did. While on the phone we checked our bank account and saw that the money had gone out, when we got through the young lady started going through all the details again as if doing a new quote. She then told us that the price would be more than quoted and tried to give us some spiel. I questioned this practice and got put on to someone called Gary (a supervisor;) he refused to honour the price and his 'like it or lump it' attitude was appalling. We now find ourselves trying to get our deposit back which we believe was taken fraudulently, we have lodged complaints with trading standards and the insurance ombudsman. They also have our bank details for the direct debit and wouldn't be at all surprised if they tried to take payment. Cannot begin to imagine what the service would be like if you needed to claim! We went with Bikesure for the policy and that was an altogether more pleasant experience" What a dodgy bunch:mad2:
  4. Thank you Conniff, Will do that today, is there any section of the consumer credit act that would be relevent and useful to quote?
  5. Conniff, thank you for the input. Who am I taking to court? The dealer? He has sent the £500 cheque which is now clearing in the bank. Motonovo? What do I threaten them with? As far as we are concerned the agreement is cancelled the contract/dispute is now between them and the dealer. I just want Motonovo to get off their arses and get the issue resolved so we can move forward either with Motonovo or without them. Should Motonovo have sent us a cancellation confirmation?
  6. Thanks for the input guys. The deposit isn't my main concern with this, the cheque was paid in over a week ago now, how long until it's safe to consider it good? Can Motonovo hold the outstanding debt (£9400) against us in any way? We never signed for the vehicle or took delivery, we signed finance papers only and we cancelled this agreement within the 14 days. Although we have emailed them and spoken to them countless times on the phone we have not actually recieved anything in writing to say the contract is cancelled, should we have? If so is there any statute I can quote them in order to force them to actually take action? The broker that is trying to set up the finance now says she cannot do anything because that contract is still showing as live, so even if we wanted to go to someone else it looks like we cant because of this live agreement. From the (very limited) info Motonovo are giving us the dealer still hasn't returned the money, they keep fobbing us off and being vague, whenever my wife talks to them he only gets as far as a phone operator and even though she asks they wont put her onto a manager.
  7. Thanks for the help. Deposit was paid with a debit card. Biggest sticking point for us though is that Motonovo seem to be penalising us for their dealers misconduct. Has my other account (steve63) been deleted now?
  8. Hi, Sorry for the double post, I logged in using my old account by mistake. Mods please feel free to delete the other thread. I have an issue with Motonovo finance I'm hoping I can get some advice on. A couple of weeks ago we put a deposit down on a van with a dealer called Cars and Vans R us, we didn't actually see the van they said they were internet based only and that all their vans are pristine ex contract 1 owner, at a different depot blah blah blah, The dealer has a large presence on ebay and offer a money back guarantee if you are not happy so we felt happy to proceed. (In hindsight now when I look at all the ads none of them show the reg plates and seem to be pictures of the same vans used over) They also arranged finance for us with Motonovo, and they bought the papers to our house to sign. Five days later they delivered the van. I was not happy with the condition, dirty, dents on roof, residue from vinyl signage only one key etc so they took it away to work on over the weekend. I explained I would not buy the vehicle if I was not 100% happy with it and at 11,500 inc VAT I felt I was justified in expecting a 'pristine' vehicle as their ad boasts. When they returned the vehicle on the Monday I was still not happy with it so refused it and rang Motonovo straight away to cancel the agreement, so far not so good. After a bit of arguing Cars and Vans have sent us a cheque for the deposit, and a bill for as they say two aborted delivery attempts. The cheque has been paid in and we are now keeping our fingers crossed it clears. We found an alternative van at another dealers and set about getting the finance sorted, we thought we were all set then Motonovo turned around and said they wouldn't release the funds on the new van because Cars and Vans R Us were withholding the original advance and the deal couldn't progress until the funds had been recovered. Is this standard procedure? Can they really penalise us because one of their 'preferred dealers' won't give the money back, what happens if he never gives it back? Will we be liable? The dealer also claims he's now sold the van. Because of our circumstances we are limited to the funding options open to us otherwise we'd walk away and because they told us we were good to go I put a £300 deposit on the second vehicle. We are now 2 weeks on from refusing the original van and cancelling the first contract and still have not progressed, Motonovo say they still have not received the money back from the dealer but seem quite happy to just sit back and do nothing. Feeling annoyed, foolish and embarrassed in equal measures at the mo'
  9. Hi, does anyone have any input on this? If I've put this post in the wrong place please feel free to show me the error of my ways.
  10. Sorry not sure why the post has appeared in that disjointed format.
  11. Hi, I have an issue with Motonovo finance I'm hoping I can get some advice on. A couple of weeks ago we put a deposit down on a van with a dealer called Cars and Vans R us, we didn't actually see the van they said they were internet based only that all their vans are ex contract 1 owner, and at a different depot blah blah blah, they have a large presence on ebay and offer a money back gaurantee if you are not happy we felt happy to proceed. They also arranged finance for us with Motonovo, they bought the papers to our house to sign five days later delivered the van, I was not happy with the condition they took it away to work on over the weekend bought it back on the monday however I was still not happy with it refused it and rang Motonovo straight away to cancel the agreement, so far not so good. We found an alternative van at another dealers and set about getting the finance sorted, we thought we were all set then Motonovo turned around and said they wouldn't release the funds on the new van because Cars and Vans R Us were withholding the original advance and the deal couldn't progress until the funds had been recovered. Is this standard procedure can they really penalise us because one of thier 'preferred dealers' won't give the money back, what happens if he never gives it back? Will we be liable? The dealer also claims he's now sold the van. Because of our circumstances we are limited to the funding options open to us otherwise we'd walk away and because they told us we were good to go I put a £300 deposit on the second vehicle. Feeling annoyed, foolish and embarrased in equal measures at the mo'
  12. Thank you, I am going to try and get to see someone for advice today.
  13. Can anyone help? Done a lot of googling but info seems to be mostly residential based.
  14. Rent is paid monthly in advance. Exclusive possession? I work in my workshop alone. Commercial lease agreement.
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