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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BLS No CCA but still demanding payment


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They'll probably act with all of their powers and not respond, or turn up.

 

It's the way of the DCA and it should be clamped down on.

Take the debtor to court, if they don't defend they win, if they do, then we just wont do anything and at the very least we've caused some distress.

 

Failure to produce should carry monetary penalties

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ok thats not unexpected to be honest,

 

well, if it does go before the court,and as Spamheed suggests they dont turn up, i suggest that you have a wasted costs order up your sleeve for your costs incurred by their unreasonable behaviour along with a request that the court declare the debt unenforceable byway of s142 CCA 1974;)

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Can i ask, if you are defending a claim is this like a ccj whereby your defence is all written or would would you be actually required to appear (even if not in a court loacl to you)

 

I am getting very scared as they have now defaulted and commited a criminal offence but i have not heard much but each day i live in fear of the postman

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Can i ask, if you are defending a claim is this like a ccj whereby your defence is all written or would would you be actually required to appear (even if not in a court loacl to you)

 

I am getting very scared as they have now defaulted and commited a criminal offence but i have not heard much but each day i live in fear of the postman

 

well

 

lets not forget, if you file a CCA request, they fail to comply and you then cease payment

 

there is a high probability that sooner or later a N1 court claim form will drop on your matt

 

now if the cca is invalid, you can defend it quite easily

 

however if you ignore it and bury youre head in the sand then they will win by default

 

now, in answer to your question

 

you file a defence to the claim in writing, however when the hearing takes place, and there is no guarantees that a hearing will take place as the claim can be struck out at any point, if the hearing happens you will have to attend for sure

 

regards

paul

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Hi,

I've just been reading this thread from the beginining. And it has made ME extremely nervous! I'm wading through several debts at the moment and dealing with LOTS of nasty talking, bullying DCA's! I just found this website the other day and can't believe the number of people just on here who are also dealing with these DCA's. You always just think it's just you!

Anyway, I'll keep watching with my fingers crossed for you!

All the best...

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Cheesepie, once you have got your rights clear in your head, and their lack of rights:p, you will actually find that DCA baiting is the latest sport. As ODC says there are many of us who have been there and are only too willing to help others.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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  • 2 weeks later...

TAKE NOTICE that the Case Management Conference will take place on

xx February at xx.xx pm

at my local court

When you shouls attend

20 Minutes has been allowed for the Case Management Conference.

 

 

That all is says.

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Poker Mad,

 

BLS are actually Lloyds TSB (u prob knew that) and not an outside DCA.

 

I am having fun and games with these people. I wrote to tsb for a cca and my statements.

 

Found out they had charged me over £600 in PPI which i NEVER signed on for. Then they say they sold it me in good faith and can see no wrong doing. Still had no CCA response 2 months later. Asked for a signed agreement for the PPI as i know i never took it coz i never do.

 

BLS respond to inform me i have breached my repayment agreement and i have 7 days in which to...blah...blah....blah.

 

But i can't believe they have the nerve to say I had breached!?!? They have broken the effing LAW but they will not acknowledge this or anything else i have to say. They are blinkered and can only see their objective. Relieve people of money

 

Good luck with this

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Hi there

 

Basically, the case management conference is exactley that

 

there will most likely be directions as to who must do what by when

 

so its key importance that you ask the judge to order they disclose the requested documents etc

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  • 3 weeks later...
Monday 19th Feb, can't wait. I have to take day off work just for a 20 min hearing.
well make note of the time it costs you, then if/when you win you make their solicitor extremely happy by submitting an application to the judge for costs, i think the rate for a LIP is 9.25 per hour in prep work so you could ask the judge to consider the time its taken you to research the legal issues in this case etc
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Can you claim costs for responding to all the threats from DCAs or can you only claim time from when the N1 claim form is issued?

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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I would say no, the judge would view it as unreasonable to award you pre litigation costs,

 

and that is why i wouldn't consider going for it. TBH i would see how the land lies with the judge before asking to award costs anyway, especially if he has just written off a few grands worth of debt for you;)

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Fair enough. I wouldn't ask the judge either if he had just written off the debt, unless the other sides legal team had annoyed the court as well.

Arrow Global/MBNA - Discontinued and paid costs

HFO/Morgan Stanley (Barclays) - Discontinued and paid costs

HSBC - Discontinued and paid costs

Nationwide - Ran for cover of stay pending OFT case 3 yrs ago

RBS/Mint - Nothing for 4 yrs after S78 request

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Is there any advice you can give about what info I may need in court? My plan at the moment is to take copies of the letters i sent SC&M asking for them to supply info along with the proof of postage. And also the nice letter informing me that judgment had been awarded against me and that I should pay up.( red faces all round) I also have a case against lloyds tsb for bank charges(which is stayed of course) SC&M really like writing to me about that case but not this one. I wonder if they have realised that they are dealing with me over 2 cases, it will be a double blow if i win both.

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Hi Poker Mad, Did you ever manage to get any letters to BLS signed for?

The reason I'm asking is because I think I've discovered a fake address [problem] they're pulling and I don't know if it may be relevant for you in court or not.

I've been in touch with the Royal Mail who are trying to trace a special delivery letter I sent to BLS at the address given on all the letters I've ever had from them. PO Box 467E, OXFORD, OX4 1WA.

 

It turns out that this is neither a real PO Box number nor a real postcode. They get round this by having a redirection in place, presumably to a vaild address. Somehow or other they still get their letters, but manage not to have to sign for them.

This doesn't sound exactly legal to me, but maybe someone with better knowledge of the law will know better.

Good luck, Patma

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