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    • I have looked at the car park and it is quite clearly marked that it is  pay to park  and advising that there are cameras installed so kind of difficult to dispute that. On the other hand it doesn't appear to state at the entrance what the charge is for breaching their rules. However they do have a load of writing in the two notices under the entrance sign which it would help if you could photograph legible copies of them. Also legible photos of the signs inside the car park as well as legible photos of the payment signs. I say legible because the wording of their signs is very important as to whether they have formed a contract with motorists. For example the entrance sign itself doe not offer a contract because it states the T&Cs are inside the car park. But the the two signs below may change that situation which is why we would like to see them. I have looked at their Notice to Keeper which is pretty close to what it should say apart from one item. Under the Protection of Freedoms Act 2012 Schedule 4 Section 9 [2]a] the PCN should specify the period of parking. It doesn't. It does show the ANPR times but that includes driving from the entrance to the parking spot and then from the parking place to the exit. I know that this is a small car park but the Act is quite clear that the parking period must be specified. That failure means that the keeper is no longer responsible for the charge, only the driver is now liable to pay. Should this ever go to Court , Judges do not accept that the driver and the keeper are the same person so ECP will have their work cut out deciding who was driving. As long as they do not know, it will be difficult for them to win in Court which is one reason why we advise not to appeal since the appeal can lead to them finding out at times that the driver  and the keeper were the same person. You will get loads of threats from ECP and their sixth rate debt collectors and solicitors. They will also keep quoting ever higher amounts owed. Do not worry, the maximum. they can charge is the amount on the sign. Anything over that is unlawful. You can safely ignore the drivel from the Drips but come back to us should you receive a Letter of Claim. That will be the Snotty letter time.
    • please stop using @username - sends unnecessary alerts to people. everyone that's posted on your thread inc you gets an automatic email alert when someone else posts.  
    • he Fraser group own Robin park in Wigan. The CEO's email  is  [email protected]
    • Yes, it was, but in practice we've found time after time that judges will not rule against PPCs solely on the lack of PP.  They should - but they don't.  We include illegal signage in WSs, but more as a tactic to show the PPC up as spvis rather than in the hope that the judge will act on that one point alone. But sue them for what?  They haven't really done much apart from sending you stupid letters. Breach of GDPR?  It could be argued they knew you had Supremacy of Contact but it's a a long shot. Trespass to your vehicle?  I know someone on the Parking Prankster blog did that but it's one case out of thousands. Surely best to defy them and put the onus on them to sue you.  Make them carry the risk.  And if they finally do - smash them. If you want, I suppose you could have a laugh at the MA's expense.  Tell them about the criminality they have endorsed and give them 24 hours to have your tickets cancelled and have the signs removed - otherwise you will contact the council to start enforcement for breach of planning permission.
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Advice on Halifax Customer Service


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Hi all,

This is my first post, so please excuse any errors! I have been experiencing problems with Halifax PLC for a number of years although the last 3 have been the worst. Originally I had a bank, savings and mortgage account with them. Having had them mess up so many times, incorrectly taking monies, losing documentation, putting me on the wrong mortgage product, incorrectly setting up my direct debit with my new bank and so on and so forth, I moved my bank account but alas I'm tied into my mortgage with an early repayment clause. Time after time they say we pride ourselves on our Customer Service even the letter I had today in response to my complaint to the CEO said this, they also said they'd included a pre-paid envelope so that I could agree to £50 as a goodwill gesture, yet the pre-paid envelope was not included. For every financial error they have corrected it - eventually, however I am insensed by their total arrogance, insulting "goodwill" gestures, and non ability to have the good grace to allow me to move my mortgage elsewhere without penalty. I have given them until end of today to reply to me or have told them I will be taking this further. I have spoken to and will be complaining to the Financial Ombudsman, however I feel that I want to publise their total ineptitude and find out if others have had experienced similar problems and whether they have managed to resolve issues. So if anybody has any suggestions, advice or even just moral support I'd be really greatful. Thank you.

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All sounds very familiar, not including the illegal charges they have mounted on our current account.

 

They have (in no particular order)

----------------------------------------------------------------

Placed me on the wrong mortgage product

 

Failed 3 times to correct this (meant I was on 4 different products in my first 3 months of the mortgage

 

Lied to me over the phone when I have contacted them to make arrangements (which resulted in bank charges) on several occasions

 

Bah........ the list is endless.......Once I have managed to sort my bank charges with them, I will move my mortgage away from them,they are useless.

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Sorry to hear you've had similar problems, but at least it just confirms our thoughts about them!

They put my mortgage on the wrong product twice and took £2800 from me in error as well as paying over £3000 to the wrong people, amongst other things.

 

I don't know if it is of any use to you but the CEO is curently Mr Andy Hornby and the direct line to the CEO office is 01422 326547, the fax number is 01422 326688. (I do also have an email address for somebody in that office). I hope you manage to get somewhere with them, good luck.

 

I will keep this thread posted with updates.

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We should start a club, check out my Halifax threads, they don't know the meaning of the phrase "Customer Service", they are ruled by an enormous computer in Halifax and run by fictious people who don't actually exist ....... the company motto for all the plebs and sheep enslaved to their "god" Howard is "computer says no".

 

You are among friends here, I have written to Mr Hornby who does surround himself with human beings (I know because I spoke to one of them once !!) and that is the only way you can get anything done, as for the rest of the robots forget it !!

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