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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank applying for CC Judgement to be set aside


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Hi all

 

Have just got back from court and... success! [problem] or their representatives didn't bother to turn up, despite having sent counsel to try an earlier case that day at the same Court. The Judge in my case struck out their defence and awarded in my favour.

 

However, given this dogs breakfast of a class action by the OFT, he said it was very likely that Lloyds would launch an application to have the judgement set aside either permanently or at least until the High Court makes a ruling.

 

Has anyone else had a similar experience, and if so what is the best strategy for dealing with this?

 

Thanks to CAG and all the subscribers, the help was really useful. If and when I get some money, I will be sending you guys a donation. Cheers!

 

Hope to hear some ideas about this setting aside business soon.

 

Take care everyone and give them hell,

PTG

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They may seek to set aside, but based on SCM's previous ineptness I do not think they will get their act together to do it.

 

Once you get judgement send a simple letter like this:

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/47207-guido-t-lloyds-tsb-7.html#post921936

 

If they do seek to set aside then post up here again.

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Thanks GuidoT, I'll certainly keep this in mind.

 

While preparing for the case it occurred to me that this information is probably useful to claimants against Lloyds:

 

You will no doubt recall the woman from Yorkshire Bank on the Panorama programme who had the data pertaining to the bank's actual costs? Well, Lloyds TSB have a similar system called FLII (First Line Improvement Information). Basically, this is a work measurement system used throughout Group Operations (where payments such as Direct Debits and cheques are processed). It allows line managers to measure the efficiency and effectiveness of all staff, and is underpinned by a database containing detailed work measurements down to keystroke level.

 

The entire culture of Group Ops is characterised by an obsession with costs, partly due to promises made to shareholders and the stockmarket at the time of the Lloyds and TSB merger. Since that merger they have used data such as this to 'fine tune' processes as much as possible - most often with the aim of getting rid of staff and automating processes.

 

In a nutshell it is inconceivable that the bank does not know the exact cost of a bounced direct debit or usage of an unauthorised overdraft. I know this is hardly a revolutionary point, but it bears repeating.

 

The problem is how you introduce this at court - as an ex employee I was quite happy to ask the judge to swear me in if necessary in order to get this fact across. I will try to find what documents I can about FLII and the other systems and post this on the site for use in bundles etc.

 

Also worth mentioning that - certainly while I worked there - all staff had to have a Lloyds TSB current account as a part of employment. This was supposedly so that benefits could be paid, but whilst there is probably some truth in it I'm sure they weren't too dismayed at the captive customer base either!

 

When anything else occurs to me I'll post it up, but in the meantime anything I can do to help I'm more than happy.

 

Take care, PTG

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Hi All

 

Here's a thought: If we get a CCJ against us as individuals then, basically, we're screwed for six years.

 

No chance of credit is probably a good thing in some instances, as the temptation can be hard to resist. But it can be a real problem, and the slur on reputation is unpleasant.

 

Now, given the amount of CCJs these banks are getting at the moment through these reclamations, it occurs to me that it makes no difference to them whatsoever. They'll contine to earn billions a year and ride roughshod over the lives and hopes of ordinary customers. Even the millions they are paying out are the equivalent of a mosquito biting an elephant - they barely notice.

 

So, how can we make this work for us? How can we find out which banks don't have CCJs? And if we can find it out, what merit is there in refusing to bank with those that do?

 

This may well be wishful thinking, but if enough people walked out, it might rebalance the credit scoring industry in favour of real people for a change. Just a thought.

 

 

Cheers, PTG

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CCJs are not registered if they are paid within a month. They banks usually pay within a month of receiving judgement, therefore I presume not many judgements are registered against their name.

 

Generally the difference between judgements against the banks and ours, is that ours get registered as we do not pay within a month.

 

If you want to find out about the judgements registered you can search here (for a fee):

RTL Home

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Hi,

 

Is that a month after the actual court date when judgement was given, or a month from the pay-by date stated on the judgement?

 

We were given judgement in our favour on 28th June, to be paid by

12th July, but only received payment today 6th August!

 

[problem] have been so dreadful to us that I would like to think that a CCJ

has been registered.

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