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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sarah v Lloyds - sent prelim now confused by reply from lloyds


sarahsarah
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I sent my prelim letter - i have all my own statements and dont need to pay for them. I sent the letter with a list of charges (minus interest) with a template letter from here

 

Now i had a reply of rubbish about they think their charges are fair, which is what i was expecting, but this letter says pay the £10 and we have 40 days etc... and then if we dont hear from you we will close the file. I dont want to send £10, and i have sent the prelim, so what do i do now?

 

Help lol!

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Hi Sarah.

 

Ignore the bank's reply. It's just a standard template letter. What the letter contains is just a load of waffle, designed to put you off. Their comments about the SARs request and the £10 just proves that they don't read the letter you sent.

 

Keep to your own timetable.

 

Preliminary letter.

Wait 14 days.

Send LBA, (letter before action).

Wait 14 days.

Fill in form N.1 and take to the courts to start your action against them.

 

Don't let the bank intimidate you into delaying your claim.

 

Regards, Rooster.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

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Thank you so much! I bet you are all SICK of people asking stupid questions

 

believe it or not i read all the info in the forums, but i have to be honest it really confuses me and i am very worried i am going to make a big mistake

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I bet you are all SICK of people asking stupid questions

 

I would rather that they were asked here than in front of a judge - always best to ask if in doubt - but the best thing to do is read (and post your experiences as well for others to learn) - keep us posted

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  • 1 month later...

sarah - Hi,

 

Please don't panic, this totally forbidden here as you will get all the help you need. Also please do not feel confused this is also not allowed here :):)

 

You might find it easier to find things on CAG Wiki - there is a great Step-by-Step guide there - easy to print off and just tick off the things you have done as time goes by.

 

Then if you need help just SHOUT !!!

If you think this post has been of help, please click on my SCALES on the left - thanks :-) :-x

 

Peter Anderson

Me Vs Morgan Stanley - WON £490

Me V's LTSB - Private & Bus Acc - £18.8k (since Oct1997)

inc: S.69 Interest (and growing daily) -;)

Please remember to DONATE when you have WON

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