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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unwilling to refund


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Hey POV, they get 5 days to issue, then 14 days from the issue date to acknowedge and if they do (which 99% of the time they do) they get another 14 days to defend.

 

If no defence is made then, then you can make judgement. Be wary though because usually this is because they are so overworked and they will then apply for a stay (which will very probably be granted) against your judgement as judges prefer a decision based on the case being heard/proceeding than by default so don't get too trigger happy. In any case you will almost certainly get a defence. :)

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That'll be the Bacon Butty and flask of tea/soup job?

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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this is where i'm getting mixed up as it says issue date 22/06/07 which is date i put claim in so i wait 5 days from then then check again ??

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Yup, the issue date is the date you made the claim. Add 5 and it is then treated as served (it confirms on your notice of issue that you will get from court) then 14 days to acknowledge and 14 more to defend.

 

Hope that makes sense :)

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Date issued xx/xx/xxxx

5 days to be deemed served

14 days from being served to either Defend or Acknowledge once Acknowledgedits then..

28 days from when deemed served for them to enter the Defence

33 days in total from issue to defence allowed :)

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Have just filled in pdf N1 form and realised that i have been using the address at time of account yet have recently moved HELP ??? Do i carry on and submit form with old account address with letter explaining ( also haven't informed Barclays yet . What an idiot ....) or fill out at new address ? feel such a fool am doing this alone so need advice if poss please

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First of all, you are NOT a fool.

This to you and everyone else claiming is new teratory so you are not expected to know what to do.

And

You are not alone, you have us to guide you through and then to congratulate you at the end....

 

Use the new address but update the bank and court of your new details if you havent already.

.

http://www.findmadeleine.com/

http://news.sky.com/skynews/madeleine

 

If I dont reply to a direct question please feel free to PM me.

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Thanks guys feel like crying too much overload think I may deserve this glass red wine been in front of me all night once again thank you so much.

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Pov, I think we've all felt like that at some stage. Take inspiration from the threads you read here, sip that wine, maybe even pour another.

 

Tomorrow is a new day and we'll all be here to help.

 

Cheers

 

Slick

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Get a southern Italian Red, like a Sardinian red 14% or Sicilian 13%, or a red from Manduria like your 'Primativo' anywhere from 12.5% to 16% and I can guarantee you luv, you won't feel like crying!

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Quick before i log off . I never realised till end of form could enlarge text ?? I did it all just by lookin at key board and hopin for best DUR

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  • 2 weeks later...

Saintly's 33 days is, strictly speaking, correct, but you often find that Barclays seem to manage an extra few days....

 

Generally it's best to allow them 5-7 days after the deadline...I know it sounds s**t, but that's the way the system works. If you were to apply for judgement immediately, thay could have the decision set aside, and cause a further delay.

 

;)

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I have sent all my letters to the bank address on my statement and didn't send them recorded delivery, will that make any difference? i'm in the middle of filling out the small claims forms on the net now, should i resend my last letter and list of charges again this time recorded delivery?

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