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Diners Club ???


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Had an interesting letter from 'Diners Club International' - it says that they wrote to me on 30th may (really? :rolleyes: ) and they thank me for my patience and want to reassure me that the issues I have raised are currently being investigated ( thats nice - even though I dont know what they are :D ) . They hope to have a full response for me within 14 days.They apologise for any delay and inconvenience caused and if they can be of further help im to telephone them! - thats very nice of them - but who are they? and what are they investigating?

I googled Dinersclub and apparently they are something to do with citi cards -but ive no idea what - any ideas anyone because I'm totally lost as to know what they are on about !!:eek: its signed - Fiona Eaton office of the chief executive.

email is :[email protected]

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There is definately a refernece number on it - and I know its something to do with citi because at the bottom it states

 

Registered mark of Diners Club international , new york

Diners club UK Ltd is a company registered in england :4012351

Registered office: Citigroup Centre,canada square,canary wharf,

London E14 5LB

vat no 429625629.

 

The address at the top of the letter is:

Diners Club Uk Ltd

PO Box 53

Salford

M5 3BH

 

............

But theres more.....

when I look at it again - it seems that THEIR (CITI - CARDS )reference number on all my other letters from them has the same numbers in it - however this one is a different reference number - BUT it refers to MY credit card number....very strange!. I have never heard of Diners Club International let alone written to them! - any suggestions as to how I proceed with this one?

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Hi Megan

I beleive its where you pay around £120 per year and you get a diners club card that entitles you to discounts on electrical goods flights meals in certain restaurants and such as that, Im sure I recieved a pack something like that from citicards but declined it, watch out because they take the money straight out of your credit card....GC

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Finally - a reply!:

 

Thank you for taking the time to email me about the complaint you have made. Pleaes accept my apologies for the delay in replying to you.

The letter that was sent to you was regarding the complaint you made about your Citi Card, however due to an oversight this went out on an incorrect letter head. Please accept my sincere apologies for any confusion that this has caused.

thank you

:confused:

Fiona Eaton

Office of the Chief Executive

Tel: +44 800 146 188

Fax: +44 870 905 0710

Email: [email protected]

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Yep Diners Club (UK operation) is part of Citi Group.

 

Look at the copyright info/addresses on their website, and it's as clear as day

 

Diners Club

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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