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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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chrisking1962 v Blemain finance PPI


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Hi again,

just had a thought, is there any one on here who can tell me how much I should have paid back to Blemain in total.

I am not sure how to work it out.

This loan was taken out in July 2006 and repaid in March 2007.

What were the rules regarding early redemption charges back then?

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  • 3 weeks later...
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Hi all,

I'm back again and guess what, I had a lovely telephone call from BF today, and before you all gasp to hear, I'm sorry to say it but it was a cold call asking me if I wanted to do business with them as I had been such a loyal customer previously Lol.

Its a shame really because I had to inform the young chappy that I did'nt think I would be using them again in any form what so ever as I am currently claiming from them via the FOS over the costs and charges etc applied to my redeemed loan I had with them a couple of years ago.

The young chappy did seem to understand my plight and without too much of a subtle hint agreed totally but could'nt say too much for obvious reasons. I just wonder if BF are touting for business as they may be going the same way as Welcome???.

 

We shall have to wait and see.

 

stay fresh peeps

 

Chris

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Hi 4urbabies,

Just to try to help you, I am going through the same thing as you regarding the Early redemption charge thingy and as I have looked over my tarriffs etc on the back of the usual letters you get from them there is NO amount stated on any of their original letters, yet on their Last correspondence highlighting the ERD it has a value on it, YET the tarriffs dated the same as my original WITHOUT the value and on a later dated tarriffs letter the ERD again does not state the value of an ERD so this is what I am contesting.

On the Tarrif of charges etc it gives you a 'From' date when the charges come into effect, ie if your bank wants to change its Fees and T & C's it has to inform you of when the new 'Fees and T & C's' come into force.

 

If you have any old correspondences fro BF which have the Tarriffs on the reverse then check the fees payable section to which it will state either a value for early redemption or it won't have a value at which case there is a very good case to have the fees refunded with the 8% stat interest from completion of the settlement to end of claim.

 

I have found several discrepencies with the Tarriffs and charges from their so called telephone calls made and the rest of it so much so that when I made my 1st complaint last year that their reply stated that the costs were different to what I was charged, the total amount of arrears and fees I paid were different to what they had calculated and their ERD figure was advised on the Tarriffs and T& C's on the original agreement, well it just so happens that I could compare these and you guessed it, NO ERD was stated on the agreement and the fees/charges were different to what they had charged. Gotcha.

 

So on we go and as I stated earlier, its now with the FOS and maybe soon it may be resolved, but I will not be accepting what they offer prior to finding the true amount due to the FOS will not recieve a figure as they rely on the 'Company in dispute' to be honest with their calculations, and having already been successful with 2 claims, I felt on one of them I should have requested a figure before agreeing to accepdt it without prior knowledge otherwise I would have held out for more. Learnt my lesson there.

 

Anyway sorry to go on but I hope that somewhere in this lot I have helped you a little bit, but please don't be afraid to ask anything else if you need to. Pleasure to help in anyway.

 

Stay fresh peeps,

 

Regards

chris

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Well, I was a bit confused by your reply but well, I get the gist of it I think.

I am assuming you have like me paid a large early redemption fee and had no idea you had to pay this.

I have been over the so called agreement so many times and there is 1 page of terms missing. It has always been missing. I bet that is the one with the early settlement terms in it. But as I have never seen it, then as far as I am concerned I should not of been charged it.

So in a space of a few months they have taken thousands of pounds from us for nothing!!

I am going to write to them today, have not had time to do it before.

I shall state that I will only deal with them by mail as well.

 

I am not sure how to word it but will do my best.

Our account with them never ever had any arrears or anything we just paid it off early to get rid of it.

 

Like you we still keep getting letters telling us that they have thousands waiting for us if we wish to borrow more. They know what they can do with it!!

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  • 1 month later...

Hi all, back again,

Sorry its been a while, but just got some news from the FOS and its not what I wanted to hear.

Contacted them to see what progress was going on and it just so happened that the FOS had received correspondence from Blemain and would look at it and get back to me, well received the letter from them the following day to say that after several months of sitting on my documentation of when where and how much, the FOS decided that due to Blemain not being under the FOS rules etc before April 2007 (which just so happened to be when I redeemed the loan) they could not assist me any further as anything that had happened prior to this date was out of their (FOS) catchment. Well even though I have had success with the FOS assistance in the past, I feel a bit dissapointed with the outcome and the time it has taken the FOS to come to this decision. The FOS have known since I started my claim with them of the dates, and surely could have informed me of the complaint had no bearing with the FOS because of this.

 

I would obviously like to take the matter further with possibly the FSCS (if thats who they are) but obviously am unaware of how succesful people are with them. At the end of the day I just want my money back which I have in my eyes overpaid. I am not really intersted in additional interest which would be awarded if the FOS wouyld take it on (though it would be nice) Its just so frustrating when you do all the chasing and within a couple of hours of a phone call, the decision is drafted and sent via a letter after a lot of waiting.

The only benefit that the FOS has stated is that the originalk offer is still on the table. SO what do I do? accept or go on, any advice please would be very welcome.

 

Regards as always

Stay fresh Peeps

 

Chris

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