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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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who should i be dealing with??


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oh my..

this is so confusing.

 

should i be dealing with Ruthbridge(DCA), Cabot or M&S financial services.

 

any advice

 

 

Hi french,

 

 

What are we referring to here?:???::???::???:

 

I think we need a few more details!

 

Please post your story here, and I'm sure somebody will help!

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oh my..

this is so confusing.

 

should i be dealing with Ruthbridge(DCA), Cabot or M&S financial services.

 

any advice

 

In the absence of any details whatsoever... I'm guessing you have an outstanding amount on an account with M&S Financial Services that's been sold to Cabot that is now being chased up by Ruthbridge Limited on behalf of Cabot...??

help.gif

 

If Ruthbridge are chasing the account, in the absence of any details, all I can suggest is that you send them the CCA request letter, which is a legal request to be provided with a copy of the original credit agreement. The template letter can be found here:

http://www.consumeractiongroup.co.uk/forum/general-debt/20758-creditors-dcas-letter-templates.html#post162367

Add to the top of the letter, that you don't acknowledge any debt to their company, and that the £1 payment is not in anyway a payment to the alleged outstanding amount.

 

Make sure to include a P/O for £1 which is the statutory maximum payment for them to comply to the request, and make sure that you send it by recorded delivery so that you can prove that they received it and on what date/time.

 

Please post more details so that we can be of further assistance!

 

Good luck, regards, Dave.

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Ruthbridge have been sending me letters for the last month asking me to phone them, and threatening bankruptcy and sending people around. they say they are working on behalf of Cabot financial europe who on behalf of M&S.

 

I have CCA Ruthbridge on 19 April 07, they have cashed the cheques against the the debt and failed to send the requested docuements.

they have defaulted on 12+2 rule. they have phoned and i have refused to speak to them.the lady managed to say before i hung up how can they send me the docuements in the given time and that they only send out template letters. today received template/standard letter asking me to phone them to discuss the correspondance. they obviously have not read the letter as i have asked them not to phone me. And have not ammended the £1 payment they have credited towards the debt. they are trying to chase a loan that I have no coresspondance since april 2001, my credit file states that M&S closed the file in 09/2001 listing as default.

 

apparently they are sending someone around in 14 days to discuss the debt.

 

I have also SAR Cabot.

 

I am not paying out a penny until or if they can prove that i owe the money.

 

is it possible that the loan is statute barred. the last letter i have from M&S on 17 April 01 and i did not receive a letter from ruthbridge untill 17 April 07? should i wait to see if they go 30 day criminal offence and then send them a letter stateing the limitation act for statute barred credit agreements or should i do that know?

 

this whole thing got me really worried but after reading other posts on this site i realise they are a bunch of bullies.

 

is there anything i have missed?

 

still it worries me what if they suceed?

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hello again,

 

 

As long as you have not acknowledged the "alleged " debt in writing, or made a payment towards it since April '01, then it should be statute barred.

 

From now on do not speak to anybody on the phone regarding this matter! If they continue to phone, send the harassment letter. You want everything in writing. You need everything in writing for your records!

 

If somebody does come to your home, you do not have to speak to them at all! Ask them to leave. If they refuse, inform them they are now trespassing, and you will call the police! If they still refuse to leave, then call the police! Inform the police that you have a trespasser on your property, and there may be a breach of the peace!

 

 

Good luck, Jeff.

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have received another letter today from Ruthbridge. This time it had a different address from twickenham instead of teddington.

 

They still have not sent me my requested docuements but in the letter have said they are going to advise their client (Cabot) to pettition my bankruptcy and still have not returned the £1 payment for this from the debt to my application for my CCA, I now this is all bully boy tactics, should i write another letter referring to my past letters?

should i also send Cabot copies of all my correspondance ?

 

Ruthbridge have already broken a number of OFT fair trading guidlines, should i report them know or wait for 10 June?

 

12+2 day default 10 May

30day criminal offence 10 June

 

have SAR request Cabot 40 day deadline 4 July, but they have already cashed my £10 cheque.

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I am no longer welcome on CAG

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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French,

 

I am in the same position with a slightly older debt that has been through the exact same route. They will claim to have proof on the phone, but they will not be able to provide anything in writing. Once they go past the 12+2 days that the CCA gives them they haven't a leg to stand on. Do send the statute barred as well

 

You are probably dealing with the same delightful woman I am. They don't even use their real names, they are ****.

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