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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
    • please stop posting up unnecessary unnamed screenshot files  you've done it throughout your threads and we have to renamed them. RENAME THE FILE before you upload if its just text information like a defence or a claim history or a link to a previous post  type it here not by an unnamed screenshot attachment  . sorry NM but you've been here dealing with PPC claims since 2021 somehow you always manage to screw up.......or do totally the opposite of std repeated advice on 10'000 of PPC threads here you are your own worst enemy... dx  
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HELP!!! -abbey claim


cicerone
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HELP!!!!!!

Just had a letter from the Abbey "A copy of the Defence that they have filed with the court". Its dated 26th July,

I'm really scared now, and unsure of what to do?

If this goes to court and I lose, do I have to pay their costs?

 

:sad:

 

Hi cicerone, Ive also had a copy of the defence filed with the court dated 27th July, feeling just the same as you at this point, how much are you claiming for and have they offered you a gesture of goodwill??

Im dreading putting together a court bundle now it all looks so confusing:confused:

Keep us posted

nowayjose x

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I'm claiming for £2799-00. They did originally offer me £385-00!!!! (as if!)...

 

It is good to know others are up to the same stage, and it does help to keep me feeling stronger about it all.

 

 

Their Defence reads as follows;

"

1. Save as is specifically admitted in this Defence, the Defendant denies each and every allegation set out in the Particulars of Claim.

 

2. It is admitted that the Claimant has a bank account with the Defendant, account number to be particularised.

 

3. At all times the Account has been subject to the applicable terms and conditions ("Conditions"), which form part of the contract between the Claimant and the Defendant and to which the Claimant agreed when he opened the Account. The Defendant will refer at trial to the full conditions but for the purposes of this Defence will refer to the following extracts;

A. You can apply for an overdraft on your account. If we give you an overdraft we will tell you your limit and the interest rate applicable

B. An unauthorised overdraft occurs if without our agreement you overdraw your Account or exceed the limit of an overdraft which we have agreed.

C. If you have an unauthorised overdraft, you will be charged fees as set out in our tariff of Charges or specified to you and these may include fees for transations we are unable to process due to lack of available funds in your Account.

 

4. Throughtout the period that he has had the Account, the Claimant received a number of copies of Conditions and of the said Tariff of Charges as they were amended and updated (though there has been no material amendment to the Conditions extracted in paragraphs 3(1), (2) and (3) above.

 

5. Any overdraft facility on the Account was (and is) subject to the conditions.

 

6. The Claimant has overdrawn or exceeded authorised overdraft limits on the Account on a number of separate occasions, full details of which will be provided on disclosure. Therefore by virtue of the Conditions referred to in paragraph 3 above such overdrawing was unauthorised and in breach of contract and the Claimant became liable to pay fees to the Defendant in accordance with its Tariff of Charges applicable at the relevant time. In accordance with the Conditions, such fees were debited to the Account.

 

7. In view of the facts and matters referred to in paragraphs 3,4,5 and 6 above, the Defendant denies that the amount of £2799-00 or any other, amount was unlawfully debited to the Account and the Claimant's claim for the repayment of that amount is therefore denied.

 

8. The Claimant's contention that the said fees are unenforceable and/or are "penalty charges" is denied. The fees reflect and are proportionate to the Defendant's administrative expenses incurred due to the Claimant's breach of contract and are a genuine pre-estimateof the damage suffered by the Defendant.

 

9. Further or in the alternative, even if the said fees are not proportionate to the Defendant's admistrative expenses incurred (which is denied), the Claimant remains liable to pay such fees as may be found to be proportionate and the Claimant is not entitled to claim repayment of the full amount of each charge made to the Account.

 

10. The Defendant denies that the Claimant is entitled to claim interest of any amount.

 

11. No admissions are made as to the amounts claimed by the Claimant and the Claimant is put to strict proof of the same.

 

The Defendant believes that the facts stated in this defence are true.

Signed by Vivian Roux."

 

Are anyone else's letters different to this?

 

Should I wait for the court to get in touch now?

Also, I have not really prepared my "court bundle", and am really unsure of how to go about this?

:x

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Hi cicerone :)

 

The defence you have received is exactly the same as mine, just signed by a different paralegal.

 

The next step will be that the Court write to you, confirming receipt of the defence, and advising you of the next stage - I received an AQ to file, but some courts are dispensing with this.

 

Don't worry about the whole court procedure thing - easier said than done, I know, but I can assure you if this quivering wreck (me), can do it, then so can everyone :D

 

You do not have to worry about a Court bundle yet - hate to say it but that could be months off. But by all means read up on the bundles to give yourself a headstart, and also on the AQ procedure, in case the Court decide to issue one.

 

You will be fine, I promise - shAbbey seem to have the monopoly on scare tactics, but thanks to this site we can always try to be one step ahead and not be intimidated by them.

 

Chin up - CAG is with you every step of the way:)

 

Lotsa luv

 

Jo xx

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Thanks Jo, Its so reassuring knowing others are going through the same. When I got my letter yesterday, I just burst into tears (yes, typical wimpy woman). I had previously claimed money from the halifax and got that back no problem, so guess I am just shocked by the turn of events with the Abbey. I will never use them again!

Will look for some more info. on court bundles though, as I want to keep on top of things.

Thanks xx

Lisa.

ps. I have been looking at your own posts and they are keeping me going too.

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ps. I have been looking at your own posts and they are keeping me going too.

Well then, you know exactly what I mean about me being a quivering wreck! ;):D

 

And as for you being a typical wimpy woman, no way - they have had me in tears too. But the tears will soon turn to ones of joy methinks!!

 

Power to the little people :D

 

Jo xx

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Hi cicerone, yes my defence letter is the same except on point 10. The Defendant denies the Claimant is entitled to claim interest in the amount of £174.38, or any other amount. And my letter is signed by Willem Basson. Dated 27th July. My claim is for £2696.38.... just waiting to hear that it is transferred to my local court which will probably be Pontypridd... not looking forward to doing the court bundle, whats the chances of them offering a decent GOGW before going to court?? Pretty slim I suppose...

 

Oh well if they want a fight, theyve got it!!:oops:

 

Good luck

 

NWJ x

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Hi Everyone, Thanks again for your notes of encouragement. Youv'e all put a smile back on my face again. Until the next panic attack!! haha

 

Just received a letter advising that the claim has been transferred to my local court, and all communication should be addressed to them.

 

I take it I should now wait to hear from my local court?

 

xxx

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Thanks x

 

I've been looking around the site for a basic court bundle and not sure if I am finding the right thing or not.

 

Could you send me a link I could look at and print?. Plus any other advice.

I'm feeling a bit thick right now.

 

x

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I have just read your defence and is exacetly the same as mine to the word, and also signed by same person on 27th july, so will subscribe to your threads so we can both see what stage we are progressing, I tool also panicked a bit when the defence arrived, but all the reading i have done on this site since Feb 06 this all seems standard abbey practice...:)

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  • 2 weeks later...

Hi everyone, just received a letter from the Abbey (I can think of a few other names, but am biting my tongue here!), advising me that they have asked the courts for a Stay. So basically they are trying to put my claim on hold until the outcome of the test case.

 

I am not a happy gal....

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  • 3 weeks later...

Hi everyone,

 

Well I got fed up of waiting for the courts to get in touch, so spent ages trying to get through. Eventually managed it and was told that they had sent out a letter requesting £100-00 AQ fee.

 

Great more money, I dont have. Will have to pay up and do a bit more waiting I guess.

 

x:(

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:( Hi,

I have received a letter (at last) from my court, as follows

 

NOTICE TO PAY FEE

 

A fee of £100-00 is payable unless you make an application for a fee exeption or remission.

 

-----------------------

 

Has anyone else had this?

I will be paying tomorrow.

 

Also, what should be my next plan of action?

 

Thanks,

Lisa.

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Hi Lisa

 

Sorry - I have been preoccupied looking at Secondary schools for my son, scary! - so I haven't been on here as much.

 

Anyhow, it looks as if your Court have dispensed with the AQ, but unfortunately because your claim is over £1500, the fee is still payable. Seems stupid to me, to pay for nothing :mad: but there you go!

 

Then you just have to wait - again! - for the Courts' instructions; either a Hearing, further directions, or a stay. In the event of the latter, you need to prepare an argument against a stay. All the info is here:

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/17065-application-removal-stay-updated.html#post1046820

 

http://www.consumeractiongroup.co.uk/forum/general/108430-stays-info-guidance.html

 

Hope that helps a bit.

 

Lotsa luv

 

Jo xx

Six Nations Champions 2009

Triple Crown 2009

Grand Slam 2009

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  • 5 weeks later...

Hi Lisa

 

If you select the text of the document, ie left-click at the start and drag the cursor to the bottom, then right-click and select "copy", the come here and right-click and select "paste" that should work.

 

Don't know if that is the "official" way to do it, but it works for me!!

 

Hope that helps.

 

Lotsa luv

 

Jo xx

Six Nations Champions 2009

Triple Crown 2009

Grand Slam 2009

:cool::-D:cool:

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  • 5 months later...

Hi Everyone,

Got another crappy letter from the Shabby today. Basically it was a copy of their letter to the courts asking for a further stay on my case.

Its soooo frustrating, and I feel I should be firing off a letter myself.

Anyone else feeling the same? Or does anyone know of anything I can do?

Cicerone (fed up).

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Hiya hun - long time "no speak" and all that!

 

Why did you get a letter today?? Was it because your stay was limited to a definative date? I am just jealous because mine was not time-barred - the London Olympics could be over before my case is sorted!:mad:

 

Let us know the details, and in the mean time I hope you are keeping well.

 

Lotsa luv

 

Jo xx

Six Nations Champions 2009

Triple Crown 2009

Grand Slam 2009

:cool::-D:cool:

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  • 2 weeks later...

We refer to the Court Order dated 26 September 2007 staying the above claim pending the ultimate determination of the Commercial Court litigation. or 31 March 2008, whichever is sooner. This claim was stayed in light of the litigation taking place in the High Court between the Office of Fair Trading and Abbey National Plc and others (Claim no. 2007, Folio 1186) ("the OFT proceedings").

 

A trial of certain prelimanary legal issues in the OFT proceedings has recently taken place in the High Court of Justice, Commercial Court, London, before Mr Justice Andrew Smith. The first hearing of the OFT Proceedings concluded on 8 February 2008, with judgment being reserved.

 

As a result of the complex legal and factual issues arising in the OFT proceedings and the need to manage practically these issues, certain preliminary issues were left outstanding as at the conclusion of the hearing. We understand that it is anticipated, subject to appeals by either the OFT or the Banks involved, or both, that the remaining further preliminary issues will be addressed in a second phase of the OFT proceedings as soon as this can be arranged following judgment on the phase which has just been completed.

 

At the recent hearing the Court confirmed its views that the OFT proceedings are the most appropriate mechanism for the resolution of the issues raised in the County Court claims. In this regard, Mr Justice Andrew Smith remarked as follows on Wednesday 6 February 2008:

 

"I understand that many proceedings have been on hold in the expectation that this case will assist the management of the county court litigation, and the expectation that every effort will be made to provide that assistance with undue delay... I haven't discerned anything during the hearing that undermines or significantly detracts from that expectation, and I certainly don't mind that being conveyed to those charged with managing the county court cases..."

 

While it is anticipated that judgment is being prepared as quickly as possible, Justice Smith has indicated that it is not possible to predict accurately when his judgment will be handed down. In addition, as indicated above, it is presently anticipated by the parties and the Court that, irrespective of the result, further hearings in the OFT proceedings and/or appeals will be required before all the relevant legal and factual issues are finally determined.

 

For these reasons, we respectfully submit that the appropriate mechanism for the resolution of the issues raised in the claim before you remains the OFT proceedings. In the circumstances, and in order to ensure effective case management and consistent and fiar treatment of similar cases throughout the County Courts, we would respectfully request that the stay on the above claim is extended and that the following order be made:

 

"Upon reading the Defendant's letter dated 25 March 2008;

 

And upon it appearing that the legal principles in this case are the subject of litigation commenced by the Office of Fair Trading against certain banks in the High Court of Justice, Case Number 2007, Folio 1186 (" the OFT test case").

 

IT IS ORDERED THAT:

 

1. The claim be stayed pending the final determination of the OFT test case, to include any appeal.

 

2. Permission to be given to apply to lift the stay or to set aside or vary this order within 7 days of the service of the Order. Any application shall be on notice to all parties and shall be supported by a statement setting out why this claim should proceed before the final determination fo the OFT test case.

 

3. Unless the Court has already given directions, the Claimant may within three months of the final determination of the OFT test case apply to a District Judge sitting at the the County Court where the claim is proceeding for directions for the future conduct of this action".

 

We would ask that this letter be referred to the District Judge at the earliest opportunity. We should also be grateful if it were possible for the Court to respond before the expiry date.

 

Abbey National

 

--------------------------

 

 

I am clueless as to what I should be doing.....

I want to fire a letter off saying "this should be settled now"

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