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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

This is my first post on the forums but I have spent many hours reading them!! I started my claim against HSBC in January and have (as far as I know) done everything correctly. I did get an offer from Colin which amounted to about 55% of my claim so I sent the appropriate letter in reply. Anyway I stuck to my timetable with MCOL etc and submitted my AQ by the deadline of the 7th April. I have sent breakdowns etc to court and HSBC. Up until earlier this week DG had still not submitted theirs (i did send a nudge letter) and the lady I spoke to at the court said that next to the defendant it said paid. She was as confused as I was and I have tried on several occassions to contact DG and only once did they reply and unfortunatley I wasn't around to take the call. I tried to contact them again and have had no reply. Anyway this morning I received notice that my case was being referred from Bromley to the mercantile court in London and I am totally confused. No date etc has been given but I am totally confused. Can anyone shed any light on the matter? Should I send DG another nudge letter?

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i've seen a lot of threads saying their claims have been transferred to mercantile court. i think it's time to send dg their nudging letters and try and get an offer from them.

If i've been helpful in any way....then tip my scales over there!

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It is very good news if your case is transferred to the Mercantile Court as it will be settled quickly. There is a mercantile hearing in London on Tuesday, but if you have no date that can't be the one. HSBC will come to you quick enough so I wouldn't worry about chasing them. You've put the matter in the hands of the court and it seems they aren't sitting about. You're in an excellent bargaining position, so sit back and let the bank do the running.

 

Take a look at the Mercantile forum and you may like to post there too.

 

http://www.consumeractiongroup.co.uk/forum/mercantile-court-cases-stays/

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 3 weeks later...

After pondering on the situation I decided not to send another nudge letter until I heard from the courts. Anyway today I received notice that a date has been sent for the 15th June at the Mercantile court in London. I feel that perhaps I should make one last ditch effort to negotiate with DG by sending them a letter and an update of my charges (after all my interest is rising at a rate of 75p a day lol :D ) Does anyone (who has been in similar circumstances) have a suitable nudge letter that I could look at? I sent my preliminary approach back in early January and this feels like it has been going on for ages but at least with a court date set it might be nearing the end !!!

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  • 2 weeks later...

Hi,

Just an update on what has happened. I sent a nudge letter and have received a reply.Basically the letter states that I have sought to claim a charge that is statue barred (my error £20.00). Also I missed a charge that they refunded the following month (ok my error i hold my hands up to that one too!). Anyway the top and tail is that they have made me an offer that is £1000 less than what I have put in for and when I recalculated the spreadsheet this does not include legal fees (which they say it does) and they have basically taken off the 8% interest. Not sure what to do whether to accept the offer of or hold out for what is due. Any suggestions..

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You can always send a partial acceptance letter telling them that you accept their offer as part payment towards the total amount you are claiming and that you will only cancel the court claim once the total amount has been received.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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Hold out Oliver. You have no need to nudge them as they will be far more eager to keep out of court than you are. Do not accept one penny less than the full amount and point out to them that as the claim has gone to the mercantile court you are entitled to costs as well.

 

You will need to itemise them and provide receipts, and claim £9.25 an hour for reasonable preparation time.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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