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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cca noncompliance and court- credit card


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Just returned from allocation hearing- dca didn,t show, but asked the court to hear the case under a small claims hearing 'in order to save me further costs'. I sent a CCA to them on 5th January, received a scrap of paper stating that the debt had been sold to them by RBS- nothing else. allocation hearing originally scheduled for 30March, but had to reschedule as out of the country. On 18th April receive another letter from their solicitors enclosing an copy of an application form dated 28 dec 2001- no apr no terms and conditions- no cancellation rights no statements , incidentally this was for a Credit card. the judge has given the DCA 14 days from todays date to comply with my CCA request, and ordered that they appear before the court either in person or via a ,phone link.What do I do next!!? Should I report them to OFT for noncompliance, or just sit tight and pray they don,t come up with anything? The court date will be the next avaiable one, so could well be a while off. HELP!!!

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This is good and encouraging news. I think you have to sit tight. The Judge has asked them to comply with something and you should not in any way interfere with that. Let them dig their own hole. If they come up with the goods - so be it - if not, let the Judge decide! :D

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Hi will try and scan and load in the morning!! Can,t beleive this is happening, having thoroughly read all the threads re application and agreements! I also mentioned that as the application form went back to 2001, it could be affected by the 6 year rule.

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received correspondence from the court today confirming that the DCA has 14 days ( 14th May) in order to provide all information to the court as per my correspondence of 4th Jan and 18th April ie statements, original AGREEMENT etc before 4pm on that date.

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  • 1 month later...

well- to update! dca failed to comply with court ruling to provide all info by 14th May so I applied to the court for the case to be struck out- to be heard tomorrow 15thJune. had letter from the court at the weekend stating that if the claimant failed to attend by ,phone case would be struck out. fine- until yesterday when a pile of statements ( with unlawful charges), yet another copy of the application form ( with no apr or terms and conditions)2 letters dated last October purportedly showing that the debt had been sold ( neither of which I received) plus a copy of the schedule which is signed but not dated. Contacted OFT yesterday who put me on to trading standards- have put in a complaint (CL Finance). contacted the court this morning to inform them that they have still failed to fully comply, and got the hearing tomorrow! HELP!!! All sugestions very gratefully received- I was completely unprepared for this lot

!

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This sounds very much in your favour, still no agreement and the judge has already said that the application isn't to be treated as such. You're using all the right words in your own post so stick with them as it already sounds like the judge is leaning your way!

 

Have a good brush up on these before you go...

 

Consumer Credit Act 1974

http://www.crw.gov.uk/resources/consumercreditact1974.pdf

 

The OFT Debt collection guidance. Final guidance on unfair business practices, July 2003 (updated December 2006).

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

 

I think i'm also right in saying that the CC Act 2006 is not retrospective either if that gets brought up.

 

Good luck & best wishes, regards, Dave.

 

cag-end-sig.jpg

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1. If the bundle didn't include the terms and conditions of the account, it still doesn't comply with the Credit Agreement Request.

 

2. the judge already ruled that the application form wasn't a credit agreement. Do you have the transcript of the last hearing? if so, liberally quote from it. if not, post it and explain why it is not a credit agreement (minus personal details)

 

on diskmandave's point, remember to quote Schedule 3, section 11 of the Consumer Credit Act 2006 (if this gets brought up) .

 

If you have any questions, ask them.

 

Good luck.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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I'll further note, that a statement of account as required by the Consumer Credit Act is not the same as statements of account delivered through your door each month.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Subscribing

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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There is also the issue of taking you to court without issuing a Notice of Assignment.

 

With regards to notice of assignments from DCA's.

If the notice includes an amount demanded that is incorrect it renders the notice legally invalid (e.g. unlawful charges or DCA admin/collection charges).

Even if the amount doesn't include charges but is misstated it is still invalid.

If the date is incorrect it is legally invalid (i.e. does not tie in with the deed of assignment - the execution of assignment should be the same as the date shown on the notice).

The case that supports this is W.F.Harrison & Co Ltd v Burke [1956] 1 WLR 419

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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To clarify my point, here is what a statement of account under the CCA must comtain:

 

together with a statement

signed by or on behalf of the creditor showing, according to the information to which it

is practicable for him to refer,--

Consumer Credit Act 1974 (c.39)

(a) the state of the account,

(b) the amount, if any currently payable under the agreement by the debtor to the

creditor, and

© the amounts and due dates of any payments which, if the debtor does not

draw further on the account, will later become payable under the agreement

by the debtor to the creditor.

(2) If the creditor possesses insufficient information to enable him to ascertain the

amounts and dates mentioned in subsection (1)©, he shall be taken to comply with that

paragraph if his statement under subsection (1) gives the basis on which, under the

regulated agreement, they would fall to be ascertained.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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subscribing!:)

9-1-07 S.A.R - (Subject Access Request) sent:o !! Lloyds and Halifax!

20-1-07 S.A.R - (Subject Access Request) sent Capital One

20-1-07 S.A.R - (Subject Access Request) sent Halifax Card Services

20-1-07 S.A.R - (Subject Access Request) sent Marbles

20-1-07 S.A.R - (Subject Access Request) sent Halifax (Birchave0's sis)

8-3-07 PPI refund Lloyds TSB Loan £1200 + £2900 off loan balance

22-5-07 Halifax *Won* £1025

23-9-07 Goldfish 8k balance written off, £2300 PPI + charges returned, no agreement

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