Don't know what to do now??

[chris_h]

I was offered £560 by the Halifax even though my claim was for £950. I sent my rejection of this offer to them by recorded delivery. However, it seems this letter has been lost in the post. I did not realise it had been lost so I was awaiting their reply. On checking the Royal Mail site though, it has not been delivered. I checked my Halifax bank account and they have deposited the £560 plus £80 costs. I now have their defence from the court stating that this has been done and that they have paid this amount because I can't prove they charged me £950. The letter I sent which has been lost included copies of the statements which they sent me showing they have charged £950.

Now I don't know what to do?? How do I advise the court that I am pursuing the full amount? There doesn't seem to be anything in the defence which was sent to me. I emailed a copy of my 'lost' letter to them but they do not reply.

[dan-rides-bikes]

of course you can prove they charged you - get replacement copies of the statements

 

you shouldnt have sent halifax them in the first place - they only need to look at their computer screen to see what they have charged you

[Feux Verts]

Sit tight - if they have filed a defence then you will be given an opportunity to go to court for a full hearing. In your summons did you include a copy of the charges adding up to the £900 odd ? If so - then they have the proof at the court.

 

You didn't sign anything to accept a Full and Final offer - they can't prove that.

 

They will pay up before it goes the whole way.

 

(P.S. I'm in Scotland - so don't take my advice as correct, but I'm sure it's just a "wait and see").

[chris_h]

of course you can prove they charged you - get replacement copies of the statements

 

you shouldnt have sent halifax them in the first place - they only need to look at their computer screen to see what they have charged you

 

I still have the originals. I sent copies. What I'm not sure about is whether or not I now deal with the court, or send a copy of my 'rejection' letter to the Halifax again? It seems they are not interested in the email versions I sent them.

[maddyrose1664]

Send your rejection letter again and in the meantime ring up Royal Mail and give them a rollocking. If Royal Mail can confirm, which they can, that your letter was never delivered you can use that in court if you need to. I'll be very suprised of it gets that far anyway.

 

Royal Mail customer service 08457 950950.