Help - Received Letter, can someone explain please?

[Alisonmudd]

Hi I have received a letter but am not quite sure what it means, is this a normal letter?

 

Thank you for getting touch with us, I am sorry you are unhappy about your accout charges. Like any business, wh do make a charge for some of our extra services. When customers dont have enough in their account to cover a payment this always means extra work and it has to happen very quickly. We have to agree to make the payment by setting up or increasing an overdraft or tell customers we cant agree it. We feel its fair to charge for this service. Of course its only fair too that were completely open about any charged for services before you might need them. Thats why we take care to give every new customer the latest guide to our charges. You can also getup to date details about fees and borrowing rates at all our branches through our helpline and on our website. Just as importantly we do everything we can to help our custmers avoid these charges. You can get an up to date balance at any of our cash machines over the phone on line and by weekly text to your mobile. If you know a payment is going to take you over your agreed limit youre welcome to see if theres anything we can do. The office of fair trading has published new guidelines on credit card default charges. were still talking it through with them, but the important point is that the guidelines are about default charges that people pay when they break an agreement with us. This doesnt apply to your charges as these were for dealing with your request to go over your agreed overdraft limit. They are not default charges because you havent broken your agreement. They are our prices for the services we provide in these situations. I understand that you may also have some concerns about us sharing information about your relationship with us with the credit reference agencies we use. Id like to reassure you that this doesn ot apply to bank charges; we only share what is known as white data, which is information about payments to your credit card loan or mortgage accounts. I do hope you can see that we make our charging system as fair as possible and why I cant agree to cancel your charges. I hope this fully answers the points you raised with us. Please let me know if there is anything else I can do to help. I f we cannot come to an agreement I will provide you with details of the fos so they can conside your complaint independently. If you are happy with the way I have dealt with your complaint there is no need for you to reply to my letter.............

 

This is in responce to the normal first letter and advanced excel sheet.:?

[shaaarn]

Got exactly the same letter today, looking forward to hear more experienced posters to give an answer to this.

 

From what I understand I should ignore this letter and carry on regardless.

 

Sean

[Alisonmudd]

Got exactly the same letter today, looking forward to hear more experienced posters to give an answer to this.

 

From what I understand I should ignore this letter and carry on regardless.

 

Sean

 

Thanks for that, was a bit worried about it, will forge ahead then

[GaryH]

From what I understand I should ignore this letter and carry on regardless.

Quite right - its a standard letter and they are merely trying to put you off. Onwards and upwards!