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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tomba90 v RBS --- ***WON!!!!****


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yeah good luck Tomba, I'm sure you'll get a nice cheque soon like the rest of us seem to be getting!

 

Stacy

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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Hi,

 

Been reading up today on Her Majesty's Courts Service website, and found out why i'm so special.........

 

I should have received a "Notice of allocation" which specifies which track the Judge has placed the case, this includes his reasons.(NOT RECEIVED)

 

The case summary & draft order is only required for the Multi track ?????

 

Me thinks I will be calling the court tomorrow as my claim is for £4640 and not very complicated.:confused:

Tomba90

 

First they ignore you, then they laugh at you, then they fight you, then you win.

- Mahatma Gandhi

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Ooo-er!

 

Best of luck with that one Tomba!

 

Let's hope the cheque has been agreed by the Bank anyway!

 

BC:p

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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Way hay !!!

 

I'm wrong, called the courts today, it will be decided by the judge what track on the allocation/case management Hearing. The reason is due to when the AQ's was submitted, I requested Small claim Track & our freinds at Cobbetts requested the Multi !!!!!!

 

Anything to slow the procedure down..........Boo !!

Tomba90

 

First they ignore you, then they laugh at you, then they fight you, then you win.

- Mahatma Gandhi

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I got a copy of Cobblers AQ yesterday (nice of them), you would have thought that as qualified solicitors they would be able to fill in what is, ostensibly, a very simple form. I must admit that I was expecting them to throw a spanner in the works but they don't seem to have done.

 

BC:p

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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All,

Got two letters this morning, an offer from Cobetts, and another Hearing notice from WXM county court ???

Cobbetts offer is the same speal as usual and offering 3K, better but not good enough !!!!!!

WXM County court notice has changed from a telephone conference to a 30 min hearing, so hoping after I turn this latest offer down, cobbetts will make a cheque out for the full amount:cool: :oops::)

Get in..........

Tomba90

 

First they ignore you, then they laugh at you, then they fight you, then you win.

- Mahatma Gandhi

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Tombs,

 

fingers crossed over here, just waiting for my Court date. Hope you get some really good news soon.:D

 

BC:lol:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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  • 3 weeks later...

COMPLETE SURPRISE!!!!!

RBS HAVE SETTLED IN FULL.......YES, GET IN..........

Got home to find a letter on the floor from Cobbetts, in response to my get lost with your offer, they just gave in and payed up.........Never thought I would get it that easy, didn't even get a court date.

Hope for you all............

Tomba90

 

First they ignore you, then they laugh at you, then they fight you, then you win.

- Mahatma Gandhi

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Tomba!!

 

Big smiles this end!! Well done, bet you can't wait for the cheque! Any stipulations put on it by RBS??

 

Roll on the rest of us!!

 

BC:smile:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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Tomba.....absolutely brilliant:D :D :D . Gives us all some more hope. Did they ever talk about closing your account?

 

JB

1/9/06 RBS claim #1

8/11/06 - claim settled

17/11 claim #2 started - incl creditcard

30/11 - CC statements received

31/11 - Prelims issued - RBS paying up, only M/C to go)

 

If any of my advice/ info has been helpful, please click the scales:D

 

Please also remember that any advice is given from my own experience and in good faith as a lay person. If in doubt, please contact a qualified professional:)

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:D Congratulations Tomba!! :D

 

Did you get the interest and court costs all back aswell? How much in total, if you don't mind me asking? Have you had the money credited to your account, a cheque for it or what?... I'm so exited for you! You've cheered me up no end :)

~

:p I'm a lover, not a fighter... well, most of the time :razz: ~

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Hello All:)

 

Access request letter sent.All statements received for last 6 years.

 

Spreadsheet completed and prelimanary request letter sent 7/9/06 £3,177.66

 

22/9/06 Letter received back from Customer relations unit stating that RBS does not accept the Office of Fair Tradings findings regarding credit cards and that they are concerned that the OFT has publicly called into question the settling of charges apllied to other products,including current accounts.

They have totally refused my request to reimburse any of the charges applied to my current account.

 

28/9/06 Letter Before Action sent inclusive of charges spreadsheet.

 

All correspondence sent by myself has been of recorded delivery.

 

Here's hoping i get a more productive/rewarding response to my LBA in the next 14 days.

 

Eddie

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CONGRATULATIONS!!!!!!

 

You've done fantastic all the way through! and the deserve every penny of your money back!!!!!!

 

 

Stace xxx

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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That's brilliant news!!!

 

Did they threaten to close your account? I'm new to all this and really can't face the idea of changing banks...but really want to get my money back!!!

 

Congrats on your win!!!

 

x

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Hey up, Thanks for everyone kinds words.....

 

To answer some of the questions:

  • Yes all money refunded + Interest + Court costs £5868.66
  • Cheque sent with letter, payed it into my RBS account today, and the man asked if I was going to spend it on something nice !!!!
  • No mention of account closure(but it doesn't hurt to have a fall back).
  • Same crap you get in all offer letters, "we think we would win", "would cost to much", "don't tell anyone......yeah right, bit late for that one !!!

I will be starting my next challange shortly:

  1. RBS credit card
  2. Egg Credit card
  3. Another RBS account
  4. And maybe HSBC

We shall see, I have the knowledge to take them all on......keep it up everyone, they WILL pay up.

 

Tomba90

Tomba90

 

First they ignore you, then they laugh at you, then they fight you, then you win.

- Mahatma Gandhi

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