Hello All:) Access request letter sent.All statements received for last 6 years. Spreadsheet completed and prelimanary request letter sent 7/9/06 £3,177.66 22/9/06 Letter received back from Customer relations unit stating that RBS does not accept the Office of Fair Tradings findings regarding credit cards and that they are concerned that the OFT has publicly called into question the settling of charges apllied to other products,including current accounts. They have totally refused my request to reimburse any of the charges applied to my current account. 28/9/06 Letter Before Action sent inclusive of charges spreadsheet. All correspondence sent by myself has been of recorded delivery. Here's hoping i get a more productive/rewarding response to my LBA in the next 14 days. Eddie

Thank you Closey:)

Sorry about posting on the wrong thread. I use a similar forum to this and it has "submit new thread" where needed and i am unable to see anywhere "submit new thread" on here so i apologise for that. I have requested and received all statements as per subject access request. I have calculated all costs on the spreadsheet and submitted this with a request letter as per the template shown on here.I have not asked for the interest costs as advised unless it goes to court. I have now received a letter refusing to reimburse any of the charges. Once again,my apologies for wrong thread.

I have had a letter from the royal bank of scotland refusing to refund any of the charges. They state that they do not agree with the Office of Fair Tradings report and that there has been no attempt to consult the RBS or the industry in relation to other,entirely different products. Do i now issue a claim? I have consulted the FAQ's and the forum and cannot find another comparible letter as received. Thanks in advance for any advice received Eddie

Sorry all,found it now. Got to start with the DPA letter request

Hello everyone,just registered and looking to claim back bank charges. Can someone point me to the letter/claim form that is the first step regarding sending to my bank please Thanks in advance Eddie