No response from Halifax ?

[darralj]

Hi everyone,

 

Just got off the phone with a friend and she's concerned that the halifax have not responded to her DPA request. The request was sent to them on the 3rd May foolishly by standard 1st class mail :/

Whats her best course of action now ? wait out the 40 days, send them a reminder (by recorded delivery) or start from fresh sending a new request by recorded delivery and wait to see if they respond to that ??

 

Is it more than likely that they are just pretending they haven't received the first request or are they just really slow ?

 

I know from my own experience it was pretty hard work getting all the documents i'd requested and on checking through thoroughly I have now noticed they have missed out some of the info I'd requested..........grrrr

 

any advice greatfully received

[colour-me-happy]

Did your friend pay the £10? They can and will ignore any request without payment.

[darralj]

Hiya

 

She definately put a cheque in for £10 which as yet hasn't been cashed

[colour-me-happy]

It might be worth her while giving them a call to see if they have it. If not then she will probably have to start from scratch, using recorded or special delivery, recorded is a waste of time in my opinion.

[darralj]

Thank you colour-me-happy,

 

sorry to sound dim but whats special delivery ?

[Tosh]

Thank you colour-me-happy,

 

sorry to sound dim but whats special delivery ?

 

I believe (correct me if I'm wrong) that Recorded Delivery can take some time to arrive at its destination.

 

Special Delivery guarantees you a next day delivery. You can check it's been delivered too, from somewhere on the internet.

 

It's not cheap though, it cost me £4.10 per letter.

[darralj]

Thanks Tosh,

 

not cheap I agree but I guess it's not a lot to at least give some peace of mind that the letter has actually been received.

 

I handed two letters personally over to a staff member in my branch and they still denied receiving them :/

[colour-me-happy]

I believe (correct me if I'm wrong) that Recorded Delivery can take some time to arrive at its destination.

 

Special Delivery guarantees you a next day delivery. You can check it's been delivered too, from somewhere on the internet.

 

It's not cheap though, it cost me £4.10 per letter.

 

You are right but also the reason I don't like recorded is that it is treated as normal mail until it reaches it's destination, then it gets signed for, it's no more reliable than 1st class mail, whereas special delivery is held securely and signed for each time it is handed over to another member of (Royal Mail) staff.

[cariad]

By the way...the 40 day period is the maximum time permitted for them to produce the statements so I would certainly be chasing them up for the statements by post/email/phone on a regular basis throughout that 40 day period rather than sit waiting for 40 days before chasing it up only to be met be a blanket denial that they ever received it in the first place.

[darralj]

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