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    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
    • Thank you dx, that is what I intend to do now. I have gone through all the SAR documents, a lot of which I am seeing for the first time! As per my previous post #116 letters and statements alleged to have been sent to me, as recorded on their system notes I have not received. Letters I have sent requesting information and account statements have not been recorded as being received by them, all were sent either by Recorded or Special Delivery. I have all the proof you menrtioned from my files for payments and from their SAR info for fees added. Thanks t
    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
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BLACK HORSE ???? Collection activity charge ????


donbracho
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Hi there am just posting as my partner has had the maddest conversation with one of their employees !

Basically she has a Personal Finance Loan for some 2 grand with them and has been making reduced payments due to a change in circumstances for some 6 months this agreement is nearing an end (the reduced payments) and is up for review.

She has been paying 14.02 a week as agreed

They have paused the interest on the account.

 

She received a letter today from them and on the back it mentioned Collection activity charges which total 145 from the past 3 months !!

she rang up to query this as it appears the money she has been paying every week isnt stopping these charges !!!

the advisor was quite reticient about it all and said well everyone has these charges etc we have paused the interest and no you cant claim them back as this isnt a bank account !

 

 

these guys are mental so am gonna send a sar tomorrow !

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and another thing whats the right address for these @@@@@'s !!

i have got BLACK HORSE FINANCE LIMITED

25 GRESHAM STREET

LONDON

EC2V 7HN

Company No. 02123008

 

from companies house search

 

but on the letter it says

 

Black Horse Finance Ltd.

Collections

St. Williams House

Tresillian Terrace

Cardiff

CF10 5BD

 

or

Ground Floor

Stewards House

St Edwards Court

London Road

Romford

Essex

RM7 9QD

 

or

 

Mario Yianni

Compliance & Admin Executive

Blackhorse

Compliance & Admin

116 Cockfosters Road

Barnet

EN4 0DY

 

 

??????????????????????????????

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Yes, I also dealt with Cardiff but expect you will end up dealing with Sechiari, Clark & Mitchell, their solicitors, who write from a similar address. Interesting to see that you managed to get interest frozen as they clobbered me for the lot and in court!! Good luck with them and watch them seriously closely.

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There were many problems with my case, on both sides, but if you/your partner have been paying what was agreed I dont see how they can take any action against you. I think they need to issue 3 defaults prior to summons but others on here will know the full measure.

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oh right well have just received a default notice and suppplemental notice from the office in wales plus a letter saying they are freezing interest from the office in meadowhall sheffiled in the same day ! this is really weird !

IMPORTANT - YOU SHOULD READ THIS CAREFULLY

This is a default notice served under S87(1) of the Consumer Credit Act 1974. It relates to your agreement with us numbered 753130790. The agreement says that you must make all payments on their due date. You have broken your agreement as there are arrears of £xxxxx

. To remedy your breach you must pay us these arrears before 12th April 2007.

IF THE ACTION REQUIRED BY THIS NOTICE IS TAKEN BEFORE THE DATE SHOWN NO FURTHER ENFORCEMENT ACTION WILL BE TAKEN IN RESPECT OF THE BREACH.

IF YOU DO NOT TAKE THE ACTION REQUIRED BY THIS NOTICE BEFORE THE DATE SHOWN THEN THE FURTHER ACTION SET OUT BELOW MAY BE TAKEN AGAINST YOU (OR A SURETY)

If the arrears are not paid to us before 12th April 2007 days we will:

 

(a)Demand payment of the outstanding balance of £ 2,225.92

(b)Enforce our rights to charge interest on that balance until it is paid

©Enforce our rights under the terms of the agreement against you

If you do not paw (he arrears before that date this notice is to be treated as our demand for payment of the balance.

then

Agreement Number: xxxxx

Dear Mrs xxxxx

We have decided as a concession, to apply an interest rate to your agreement of 0.00%. This is lower than your contractual rate of interest. This rate will apply until 01/09/07. From that time we will apply to your agreement your contractual rate of interest. We reserve the right in our discretion to withdraw this concession at any time.

If you settle your agreement early however, we MAY calculate your settlement figure using your contractual rate of interest.

If you have any queries please contact us, quoting your agreement number. Yours sincerely

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Hi there - I assume that (you) have missed a payment and that is why they are issuing a default notice. They've given you till April 12 to bring it up to date. If you can, make sure you do that and keep a record of it. You may get another notice, and, each time you do they will slap on a charge for it, but you may be able to argue that to be waived if the payment is up to date at that time. You could claim the Collection charges as non-proportionate penalties, separately, however, when I started that process, they summonsed me to court and could do it because I WAS IN ARREARS, under the contract I had with them, and as they state in their notice to you, they can call in the whole amount and claim the interest at the original rate, plus their costs. Even if it seems immoral they will have the right to do it and no doubt will. Now, I believe, if you make a claim against them first, they may not be able to issue claims against you, BUT not sure, as the charges are separate issue? ANOTHER on this site may know more on that. Help?? do come back and let us know......Lyn

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Donbracho - was reading through this thread again, if you have an agreement to pay reduced amount and it is/was up to date, why are you getting collection charges at all?? must say - I had a letter reviewing my interest rate from BH on the same day as the summons, SO THE RIGHT HAND DOESNT KNOW WHAT THE LEFT IS DOING, keep copies of everything and write to them querying same. GOOD LUCK.

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right this is what i have drafted so far any pointers would be apprciated !!

I am writing reguarding a rather odd conversation I have had with one of your employees on the telephone date XXXX

In this conversation certain matters came to light of which I am not happy,

I was informed by them that though I am paying an agreed amount weekly at a reduced rate (due to severe change in circumstances)

and even though I always pay on time as agreed I am being charged Unpaid Charge fees, when I asked what these unpaid charge fees were for was told as wasn’t paying the full amount would be charged anyway !

To help me to understand this I require that you to send me a complete breakdown of costs and charges, as you are required to do by law when asked.

 

 

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  • 5 weeks later...

hello all just an update on the bizarre goings on with black horse have received S.A.R - (Subject Access Request) information back, with copy of agreement ,statement of account,account notes etc

however no mention ie a date time or reason why collection activity charges have been made at all !

plus they have issued default notices to my partner whilst she has been making the agreed payments of which they have sent a copy !

have to draft the mother of all letters and send to the meadowhall branch the compliance dept and the hq.

 

gotta include :

weird conversation she had with lady from local branch informed that being charged 175 for no reason is normal and so what if you cant possibly pay off the loan if you stick to agreed amount 14.02 a week ?

its tough !

give up your car even though she is reg disabled and needs it !

fees are unlawful, in the info received no mention is made of when where or why have been charged them !

why were default notices issued when was paying agreed amounts ?

why was a letter confirming that interest was to be frozen only after my partner mentioned it in the conversation when it was agreed months ago - can she claim that interest charged since repayment plan was rearranged ??

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  • 6 years later...

Blackhorse secured loan

 

*I am in arrears by £933.45 and on a agreement to pay them back so paying extra each month

 

total paid so far £14,958.62

 

I have requested a list of all my payments and what they have charged on my account

 

as I have struggled to pay it back but working hard too

 

 

I'm in arrears by £933.45

 

and looking at then statement they have charged me £30 x 35 times TOTALS £1050

for what they call a COLLECTION ACTIVITY FEE

 

I DID COMPLAIN A WHILE AGO SO THEY REFUNDED ME £100 SAID IT WAS THE BEST THAT THEY COULD DO

 

 

 

it appears since I took out the ten year loan in april 2008 for £16,000

 

I have struggled paying the loan back but have paid approx. £14,958 OVER THE LAST 5 YEARS

 

 

 

IF I WAS TO PAY OFF THE LOAN TODAY

 

I OWE A OWE BALANCE OF £13110.86

THEY SAY ALSO THE COLLECTION FEE WILL BE OUT SATNDING £905

AND I'M IN ARREARS £933

 

 

so I still owe them £14948.86 : (

yet I've paid

 

total paid so far £14,958.62

:(:(

 

can they charge me these collection activity fees

 

and the interest soo high ..

 

when I spoke to one of the advisors there they did say people don't realize how high the interest is too

right

 

I also know of other people in the same position with the same company

 

 

ANY HELP PLEASE

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