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    • OK, all done as requested. Defence left blank for now. Just one small question in relation to the CPR31:14.... Please treat this letter as my request made under CPR 31.14 for the disclosure and the production of a verified and legible copy of [each of the following / the] document(s) mentioned in your Particulars of Claim: and it says * delete if not mentioned in the Particulars of claim. I'm not  sure if I ask for everything or nothing as I can't see any of the list mentioned in the POCs
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    • Let me start by saying I feel tremendous regret, shame and remorse. I have some debt and personal life has fallen apart over the last year which has caused me to be careless. Doesn’t make it okay I know. In a positive way, i will never take anything in life for granted ever again. I want to volunteer and go back to being a good person. I need some advice/reassurance on the below so I can move on better from this experience. A few days ago I was caught at sainsburys, I paid for part of the food (about £5) and didn’t pay for the other (about £8-10) at self checkout. when I got to the exit someone in plain clothes asked to see my receipt and bag and that they worked for mitie. I told him the receipt was in the store bin (true) and he said he followed me round and knows I didn’t pay for all of it. he very sternly but calmly said he just needs my name then I can leave with the shopping. I said i am in a bad day and can’t do this and was on the verge of breaking down. So I handed him the shopping and slowly walked out. No name given (I read elsewhere this is good and makes it unlikely to develop) and I have no way knowing if police contacted. I overthink a lot and I wonder if they can track me via debit card or nectar card on the transaction. I also wonder if they saw me do it last month and have been waiting for me. I know someone who works at their head office and terrified somehow it will get back. I’m also terrified of being recognised in the street.    I don’t know what’s going to happen. I see a lot in the news today about shoplifting 
    • Hi, I’ve just spotted an Arrangement to Pay marker (TransUnion) on my Barclays Mortgage account for 1 month in March 2022. I’ve spoken to Barclays Customer Service and Complaints about this and they’ve given me some background but have closed my complaint: Direct Debit for mortgage bounced in February and I didn’t notice this at the time. Realised there were arrears in March and called customer service straight away. Offered to pay half the arrears on the call with the other half of the arrears the following month. I prob suggested or accepted this as had done that many years previously when I was a poor student with no adverse consequences. Paid in accordance with this. Barclays call notes report they informed me credit reference agencies would be notified and I indicated I understood. However, complaints team couldn’t access the call because it was too old. They advised I could request a transcript through GDPR and complain via ombudsman if still unhappy - I’ll process the GDPR request this week. Whilst it may be factual that I entered into some kind of arrangement regarding the arrears, it wasn’t clear to me that they would be treating it and reporting it as a formal payment plan along with the potential consequences of this. At no point did I agree to or request to “reducing my contractual payments” - I paid my contractual amount for March and April with 50% more on top. I guess it’s likely they did say something vague about credit reference agencies and it’s also possible that I may have agreed without fully understanding it would be different to a late payment marker. I’m not 100% sure of the impact of the AP but I believe it did tighten up balance transfer and new card offers (Lloyds group in particular) even though the rest of my report is spotless and I have many years managing multiple high balance cards. Although it may have been less comfortable, I also believe I had the means to pay the balance in full if I’d realised the impact at the time. Finally, it feels like Ive been penalised for speaking to customer services directly rather than just upping my payments to cover the arrears. Historically, I was under the impression that Barclays mortgages weren’t even reporting arrears of less than 2-3 months as late payments - although this may have changed since the last time I was in arrears. I’ve had a browse through threads about AP markers and it seems like removal is unlikely if it’s deemed factual but it may be worthwhile escalating to FOS or ICO? Will update with transcript details once I’ve raised and received a response to my request. I suppose the upside of this is that I’ll be even more cautious about negative markers in the future. Thanks, J
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Jamesbenjamin vs HSBC


jamesbenjamin
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HSBC have charged me £250 in bank charges over the past 8 months (£250 being a modest compared to some of you I know, but it is a lot of cash to me considering my wage).

They slapped me with £25 charges for me going overdrawn by only a few pounds then deducting their interest and charges. The result was I have found myself having £75 deducted from my account at any one time. Despite my calling them saying I was in difficulty and could they not charge me as there will be money in my account to cover the overdraft within the next day.

Again £250 is not much money compared with some. However, if someone had hacked into my account and taken that much I would not take it lying down, so why should I let the bank get away with it?

In addition, I am using my claim as a trial before I take on take on another bank for thousands of pounds in unfair charges. Charges they levied against two elderly relatives who really did not totally understand why the banks kept charging them and they were too trusting to question them.

This is how far I am in my claim........... See below

 

1) In Jan I asked for my statements. I included the £10 cheque, they sent the cheque back and said they would be happy to send me the statements free of charge. Within two weeks I had the statements.

2) After calculating how much they had charged me I sent them a letter demanding the money back.

3) 10th Feb received a letter saying they would ‘get back to me sometime between now and the next Ice Age Blar Blar Blar please look at this leaflet.’

 

 

Now it is coming up to the second month and I am planning on sending my Letter before action.

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hi jb, welcome to the forum. don't take any notice of the letters that come from colin langdale (unless they are for a full offer of course) and stick to your timescales. next letter before action, 14 days, then MCOL or local court. good luck with your claims.

If i've been helpful in any way....then tip my scales over there!

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Cheers Netty.

 

If I take HSBC to the online Court and I was to lose what is the maximum I would have to pay in fees? I am concerened that if I was to lose they would claim all there legal costs?

 

Any answers would be greatly appreciated!

 

J

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can't answer that question because no-one's ever lost yet!! and i don't suppose they ever will. for you to lose, they would have to join you in court - something that they are not prepared to do.

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If i've been helpful in any way....then tip my scales over there!

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Two phone calls todayfrom HSBC (morning and afternoon) only 2 working days after I sent my LBA!!!!

Unfortunatly I was not in to take either of the calls, but a 'shirty rude woman' said she would call back tomorrow.

 

Amazing that they never called me to offer advice when they knew I had money worries, but are willing to call me 6 times to offer Banking Plus and Loans.

 

Looking forwards to what they have to say. Though I would prefer them to communicate via letter.

 

Can I tell the HSBC representative that I am unwilling to discuss the matter over the phone and force them to send me a letter instead? Or would they use this as a way to stall for more time?

 

I dont fancy being subjected to a standardised 'you have been a naughty boy' routine.

 

Any answer would be greatly appreciated, thanks, J

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Yes you can insist that they put anything they wish to discuss with you in writing. It is probably best not to get into verbal discussions with them as it can cause confusion and they don't always do what the say they are going to do. (It is a long time since they were the listenning bank!!!)

Guide to claiming back your bank charges

 

Most of your questions can be answered by following this link.

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  • 2 weeks later...

Whay!!! Got a letter back from a certain Chris Langdale offering me a full £300 refund. This includes £250 I requested and £50 that I had incured since sending the LBA.

 

I know this is peanuts to some on this forum but it meens I can have a buffer in my account and not have the worry about going over the overdraft again. AND I can aford to go surfing in Cornwall this weekend!

 

A big thank you to everyone who ever posted a thread or coment on any HSBC claim, all the info was appreciated.

 

Anyone who is still going through a claim MAKE SURE YOU STICK TO THE DEADLINES YOU SET THE BANK FOR SORTING OUT THE MATTER I only got the refund when I kept getting on to HSBC and set target dates for them to sort it out.

 

Thanks Everyone, i may send Chris Langdale a postcard from Cornwall thanking him, sure he would appreciate it

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