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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Credit AGREEMENT -or- APPLICATION? RBS Advantage Card


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Surely Peter, as there are prescribed terms missing, namely credit limit, interest rate and their signature this makes it unenforceable ??

 

Hi

Yes of course but the heading alone would not.

 

Best regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Surely Peter, as there are prescribed terms missing, namely credit limit, interest rate and their signature this makes it unenforceable ??

 

 

See under financial and related particulars for credit limit and interest rate.

You may receive different advice to your query as people have different experiences and opinions. Please use your own judgement in deciding whose advice to take.

 

If in doubt seek advice from a qualified insured professional. Any advice I have offered you is done so on an informal basis, without prejudice or liability.

 

If you think I have been helpful PLEASE click the scales

 

court bundles for dummies

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HI

Forgot to add

Bear in mind that they are allowed to leave off hthe signature on a 77-79 request.

Although it would be required should the case go to court.

 

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Thanks for the clarification there Peter.

 

Josie, under the section you mentioned it is general, as in once the card is approved then these are the rates you will get. There is NO indication on this form which card you are applying for or even what the limit is. Also for credit limit is says that it will be advise as and when the app is accepted.

So NO prescribed terms as per CCA.

Be VERY careful whose advice you listen too

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HI J

 

I was just replying to the post sorry i hadn't looked at the "Agreement"

 

In Running account credit agreements the prescribed therms are as you say.

However the regulations say that they are allowed to give a method in which they will calculate these if htey cannot provide a figure and if they do that is sufficiant.

 

I would have to look at the document more closely but i suspect they have complied with this.

 

Best regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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hi again peter,

 

sorry to keep bothering you but could do with some serious advice on a couple of cca requests both creditors are now seeking court action 7 days time?:rolleyes:

 

Firstly they are both the same scan :rolleyes:

 

secondly its an application, NO sign of any prescribed terms

 

think you might be safe with that one

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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hi again peter,

 

sorry to keep bothering you but could do with some serious advice on a couple of cca requests both creditors are now seeking court action 7 days time?:rolleyes:

 

Hi for the court

 

The true copy of the agreement i recieved in response to my section 78 request does not correspond in either form or content to those prescribed under section 60 of he Act.

There is no shedule 1 information as per the rgulations1983/1553.

This means that there are also no prescribed terms.

The lack of the latter will render this agreement unenforceable under section 127(3) of the act via section 60(1)a

 

Hope that helps i am off to bed now very tired

 

best regards

Petr

  • Haha 1

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi Peter , if you could have a closer look at the form posted on last page would really appreciate it , lisam

 

Hi lisa

 

The major prescribed terms are there..:(

 

credit limit or how it will be decided

repayments

interest rate or how it will be decided + examples

 

you've signed and they have stamped....not a signature but....maybe acceptable if it went that far!

 

some required terms are not there but may be in the t&C

 

my opinion of this one is that it may be enforceable, but might require a court to decide. Who knows the mind of a judge, but I feel in this case with that document that a court may well decide in their favour.

 

sorry, just my oppinion.....could be wrong

 

rgds

Dave

  • Haha 1

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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HI

 

I would challenge this as to enforceability.

The regulations section 2 says information required to be in a regulated agrement not in another sheet headed terms and conditions. Although you can cross reference within the agreement you can not reference to an outside sheet of information.The Schedule 1 3-13 information which contains the prescribed terms should be on the same document as the singature box, referiong to it in an outside source is not good enough.

I would write back thanking them for their true copy but point out that it is unenforceable for the above reasons.

 

Best regards

 

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Stamp is not a stamp its a promotional code and i haven't got any further terms and conditions for anything to be in or any cancellation rights does this make any difference ?

 

Unfortunately if you have signed a document that has all the prescribed terms, even if they havent signed it would still be enforceable. see CCA1974 s.127 (3)

 

(3) The court shall not make an enforcement order under section 65(1) if section 61(1)(a) (signing of agreements) was not complied with unless a document (whether or not in the prescribed form and complying with regulations under section 60(1)) itself containing all the prescribed terms of the agreement was signed by the debtor or hirer (whether or not in the prescribed manner).

 

It is missing other things though which may mean a court has to rule on its enforceability

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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Many many thanks guys i cannot write to thme again as they now say the matter is closed and will not correspond with me further so ihave put in a complaint to F.O.S and information commisioner so if anyone has anything to add then as always be gratefully received otherwise i will have to wait as they said it has been passed to their solicitors sounds like court may be looming !!! however i have told them it is in dispute as citi /associates have not settled the charges bit yet so i think they can't is that right ?

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Many many thanks guys i cannot write to thme again as they now say the matter is closed and will not correspond with me further so ihave put in a complaint to F.O.S and information commisioner so if anyone has anything to add then as always be gratefully received otherwise i will have to wait as they said it has been passed to their solicitors sounds like court may be looming !!! however i have told them it is in dispute as citi /associates have not settled the charges bit yet so i think they can't is that right ?

 

They cant just say the case is closed if things are outstanding !!

 

I would still write to them anyway, even if only to wind them up :)

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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  • 2 weeks later...

hi peter ,

 

hope you are well.my apologies for bothering you again as i know this is not one of your favourite past times ie, application or agreement however could you kindly take a look at the attachment which the rbs are saying thi is a true copy which they will be relying on i have already said to them where is their sig and the terms of conditions relating to the time of the agreement they have sent the usual booklet 2007 do you think i could defend this in court as they are getting a bit gun happy?08

 

best regards

 

 

out of cash

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At first glance it seems to have everything it needs. It has all the prescribed terms, their sig would probably be the stamp on page 1, signature stamps are allowed. you might have a tough time walking away from this one.

 

I need to study it more closely and refer it to the regs

 

post later

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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hi dave,

 

many thanks for your reply i am desperate with this one so am looking at every detail which could make this unenforceable.:D

 

the only things i can find that are a bit wrong would b i think their sig should be on the actual page of the agreement along with mine in seperate boxes i note their stamp and sig is on the 1st page if this is the 1st page of the agreement above the heading which states summary of your application all the usual little boxes sign this only if you want to stuff is on applications for visa cards if this isnt the case i have 5 different ones all trying it on with these lovely looking text boxes only they went a bit further and put APPLICATION FORM in bold text at the top of page.

 

page 2 of key financial information mentions a section 2.j which dosent seem to exist ?

 

have a couple of visa agreements and none look like this by a long chalk. one they have supplied could be a copy and paste job knocked up version although obviously i cant prove this.I also thought the usual terms and conditions that bind you to the agreement should be the ones supplied at the time of signing they have sent some dated 2007

 

any advice or help most appreciated

 

regards to all .

 

out of cash

page 1.zip

page 2.zip

page 3.zip

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Could anyone give me an opinion on this one please:

 

LastScan.jpg

 

The small print under the stamp is illegible to the normal eye but I have managed to read it with a magnifying glass:

 

It basically refers to 'The conditions of use as set out overleaf' - these were not sent.

 

1. RBS will determine credit limit

2. Pay 3% within 25 days of statement.

3. Details of APR - 18.3%

4 APR may be varied

 

The goes on to say 'I confirm that this is an application .............. I have read the conditions of use overleaf.

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hi dave,

 

many thanks for your reply i am desperate with this one so am looking at every detail which could make this unenforceable.:D

 

the only things i can find that are a bit wrong would b i think their sig should be on the actual page of the agreement along with mine in seperate boxes i note their stamp and sig is on the 1st page if this is the 1st page of the agreement above the heading which states summary of your application all the usual little boxes sign this only if you want to stuff is on applications for visa cards if this isnt the case i have 5 different ones all trying it on with these lovely looking text boxes only they went a bit further and put APPLICATION FORM in bold text at the top of page.

 

page 2 of key financial information mentions a section 2.j which dosent seem to exist ?

 

have a couple of visa agreements and none look like this by a long chalk. one they have supplied could be a copy and paste job knocked up version although obviously i cant prove this.I also thought the usual terms and conditions that bind you to the agreement should be the ones supplied at the time of signing they have sent some dated 2007

 

any advice or help most appreciated

 

regards to all .

 

out of cash

 

This is a odd one, I have never seen such an application form, all the prescribed terms are there but where is there signature and spaces for your info, seems like a pre-contractual agrrment to me

 

Mike

If I've helped tip my scales

 

Blair Oliver & Scott, £2500 written off December 2006 Default removed January 2007:D

http://www.consumeractiongroup.co.uk/forum/general-debt/56001-mike220359-blair-oliver-scott.html

 

Monument, didn't sign the agreement

:D

 

Lloyds TSB didn't sign the agreement!

:D

 

Citicards, didn't sign the agreement

:D

 

RBS tut, tut!

:rolleyes:

 

Morgan Stanley, oh dear

:rolleyes:

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Could anyone give me an opinion on this one please:

 

LastScan.jpg

 

The small print under the stamp is illegible to the normal eye but I have managed to read it with a magnifying glass:

 

It basically refers to 'The conditions of use as set out overleaf' - these were not sent.

 

1. RBS will determine credit limit

2. Pay 3% within 25 days of statement.

3. Details of APR - 18.3%

4 APR may be varied

 

The goes on to say 'I confirm that this is an application .............. I have read the conditions of use overleaf.

 

Obviously was an application form - See this thread

http://www.consumeractiongroup.co.uk/forum/general-debt/105052-gettingthere-rbs-mint.html

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