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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Credit AGREEMENT -or- APPLICATION? RBS Advantage Card


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Although I don't THINK I can see an interest rate????

 

Yes I know........

 

that may be the "only" loophole

 

just studying the oft docs again........

 

BTW its a non cancellable agreement (done by post).........made cancellable by the inclusion of the right to cancel box

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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Seahorse....just noticed time of post 04.21........I thought I was an insomniac..........:-)

 

mind you I have to turn pc off reasonably handy missus cant sleep with me tapping (must get a laptop)

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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Hi everyone,

 

I have been ruminating over prescribed terms, specifically the total charge for credit (I should get out more, I know:eek: ) and want to raise a point for discussion, that may also prove very useful for those individuals whose agreements sadly;) conform to the CCA 1974 and Regs 1983 etc...!

 

On an agreement, lets assume it's a credit card, where the interest rate is clearly displayed, as are the charges for late pmts and going over the agreed limit. Of the many agreements I have looked at, nowhere can I find a statement to the effect that interest will be levied on said charges. This will not come as a surprise to anyone I dare say. The point is, the CCA 1974 is very specific and whilst I may seem like I'm being pedantic, if it's not in the contract, it cannot be added, but it should form part of the TCC otherwise people are being deceived. It may also provide an argument as to the enforceability of the agreement as it should be stated clearly that interest will be levied.

 

It may seem like an obvious point that interest will accrue on said charges, but the banks and c/c's don't have to add interest but they do nevertheless! Being the cynic I am as far as the banks and c/c's are concerned, I believe it is policy not to disclose this fact in the T&C's, as maybe even the hierarchy within these Companies think including it is a p*** take too far, even for them!

 

All comments welcomed and appreciated...!:)

 

Regards,

 

Laiste.:-)

HI

 

This is a very interesting and under researched aspect on this thread IMHO, I am sure that behind the scenes the brains are liooking at this, i am also very interested in any comments and shall research as best I can.

 

Regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi Peter,

 

Thanks for replying to my post.:)

 

I have recently obtained the definitive works on consumer credit by Professor Goode and the more I read, the more I am convinced there is an angle here. When you consider that the CCA 1974 was enacted to protect consumers, and the Regs made under the Act demands of creditors strict compliance with its provisions; it could hardly be considered in keeping with the spirit and more importantly the words of the legislation, if, as a part of the contract interest is added to charges, without it being stipulated in the T&C's and more importantly in the TCC! Given the revenue that banks and c/c's could conceivably generate in interest alone, perhaps from people who repeatedly "offend" in their opinion, I am positive that such deceptive charging was exactly the sort of exploitation that the Act sought to eradicate!

 

In my view, this is an even more underhand method of parting customers from their money by the banks! The revolvers, as the banks and c/c's affectionately(?) call customers who essentially borrow constantly and only ever pay the minimum, who also miss pmts, earn these companies fortunes! That's why for the most part, they are oh so happy to chuck money and cards at people, because one way or another they'll make you pay.....and the non disclosure of interest on charges at whatever rate it might be, is a perfect way to conceal what they are taking unlawfully!

 

Therein lies the irony, they can earn lots of money on charges that should never have been levied in the 1st place, priceless! Deep breath and relax....end of rant!;)

 

I have cases coming up and I will be putting this argument forward strenuously! I do enjoy a good fight!

 

Regards,

 

Laiste.:)

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Laiste, I think you're right here.

 

A CC company says they will make a charge of £12.00 for late payment for instance. Nowhere does it say that they will charge £12.00 + interest, but they do, effectively meaning one instance of late payment could end up costing the debtor considerably more than £12.00.

 

Good thinking!

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From my understanding, if the account is in dispute all charges cease, until the dispute is settled or ended. If you go to court and win they cant put charges on anyway.......what are they trying to say?

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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yes, but if you go to court and lose - then they can still add the interest - but that's not the point I was raising really - what I am saying is that on one of my agreements it DOES say that they will charge interest on late payments

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Ah........

 

sorry i understand now

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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Hi Ladybird,

 

It's certainly brazen to admit to charging interest on the charges!:eek: However, from the sentence you've quoted, it doesn't state what that rate of interest is, which I would argue does not amount to full disclosure of the TCC. As you know some info contained in the prescibed terms can be estimated, but the fact that in this case we are talking about interest on unlawful charges, I think a Crt would construe any interpretation very narrowly indeed against the creditor.

 

Regards,

 

Laiste.:)

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yes I see your point Laiste, however it is not late charges per se that are unlawful - it's just the amount they charge. So for example, you could argue that if they charged you the true cost, i.e. tuppence halfpenny;)

then they are justified in charging interest on that, because they have told you they are going to. (devil's advocating here)

I agree that the amount of interest is not stipulated.

 

But of course from another angle, in effect what they are saying is we are going to add unlawful penalty charges onto your account, and to rub salt into the wound, we are even going to charge you interest on them!

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Hi Ladybird,

 

The late pmt/overlimit charges are penalties and therefore unlawful in entirety until such time as the banks/cc's go before a Judge to provide a full breakdown of the cost.That's the only conclusion one can draw, given that they have refunded in full the total amount of charges applied to a/c's when asked, or more like forced to do so!;) You don't give refunds of the full amount of a charge if you believe them to be fair, or their alternative option is to deduct the actual processing cost from said refund!:DLOL

 

Regards,

 

Laiste.:)

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One of my agreements has T&C's that says

Interest will be charged monthly for each statement period on the average daily outstanding balance including all transactions and other charges debited to the account.

This means interest can be levied on the charges for two reason. Firstly it is specifically mentioned in the 'other charges' part. Secondly it says interest is charged on the outstanding balance and once the charges are added to the balance then interest can be levied under the T&C's

 

Does that make sense?

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I was being ironic Ladybird in my last post, I thought it was obvious!:rolleyes: I understood your post about no interest rate being mentioned and your "devil's advocate" comments about charges. I was engaging in similar behaviour.......

 

Hi Joneshousehold,

 

I am going to ponder the quote from your T&C's, on first glance it certainly looks like they've covered all bases! That said, in law there are loopholes to be found in all sorts of odd places! It's time to have a poke around and see what I can find!;)

 

Regards,

 

Laiste.:)

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I was being ironic Ladybird in my last post, I thought it was obvious!:rolleyes: I understood your post about no interest rate being mentioned and your "devil's advocate" comments about charges. I was engaging in similar behaviour.......

 

Hi Joneshousehold,

 

I am going to ponder the quote from your T&C's, on first glance it certainly looks like they've covered all bases! That said, in law there are loopholes to be found in all sorts of odd places! It's time to have a poke around and see what I can find, something hopefully!;)

 

Regards,

 

Laiste.:)

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Hi just out of interest I have just received a letter from Capital one with Changes to my account from June 2007 main part being an example of what my agreement will look like from then.

 

2 pages each larger than A4 of very small print I think that most of the points missing from previous versions where supplied are met in this version ie my true copy was application form.

 

I think this is something to be looked at by someone with more knowledge than me.

 

dpick:(

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dpick, we've seen this. The fact remains that if there was anything wrong with the original agreement, then they do not have any right under that agreement to impose these changes.

 

Which means that this new 'agreement' they are sending out is worthless.

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Laiste - to be honest it was a copy of the latest T&C's hence the reason why it looks like they have covered all bases. If I find an older one I will have a look at what that said. Not surprisingly none of my creditors have sent me a copy of the original T&C's yet!

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jones - i have t&c from 2003 (mbna) and that term is there.....must be a generic one I would imagine it would be on most t&c's

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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i would say thats an app, but ive been wrong before!

 

wait for someone with more knowledge to come along.

 

kenny

Me Vs AA/Blair Oliver - Defaulted on CCA, Committed Criminal Offence, started chasing payment

 

Me Vs Great Universal - Wrote off the 2k balance, couldnt supply docs

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/74209-me-littlewoods-catalogue.html

 

My Friend Vs Lowell Portfolio - Balance written off, all action stopped!

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/75075-my-friend-lowell-victory.html

 

My Friend Vs Empire Catalogue - Balance Cleared

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/75713-my-friend-empire-droyds.html

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Hi, I suggest you remove this as your credit card number is there for all to see!!!

 

Regards,

 

Corn x:)

 

PS : I believe this is an application form, not a true executed agreement.

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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