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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Yorkie lass v PC World


yorkie lass
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Well I am chuffed I have come across this thread.

 

I have been fighting for money back from PC World for a lap top I purchased in July05!!!

 

I paid out over £800 on an Advent lap top and got about 6mths work from it before it started to go wrong. I sent it back under warranty and it was discovered the fan was faulty, the engineer didn't replace the fan just cleaned it. a few weeks later it started to go wrong again but the warranty had run out!!

 

Lots of phone calls and visits to PC World later it wasn't thier responsibility so I rang trading standards and wrote them a letter rejecting the goods under the sale of goods act.

 

PC World replied asking for an independant engineers report stating the nature of the problem (the fan HELLO)!!!

I have sent off the report which basically tells them there is a problem with the main board, because the fan wasn't working right it has damaged it. Problem - the main board for my lap top is obselete-Shame! So it can't be fixed which means I want my money back.

I know i have had 6mths work out of it so does that mean I am entitled to 50% of my money back?

 

I was very interested to read the thread about taking them to court, is that my next move if they don't budge?

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You would be looking at rescinding the contract for a partial refund to allow for the use you have had, but it depends really on each individual case how much that would be.

 

It's a case of negotiating a reasonable sum in each case depending on how long you might have expected the product to last and how much use you have had.

 

In your case I would certainly expect more than 50% of the money back, a laptop should last for far longer than, say, a year! Aim high and see how much they are prepared to pay you, be prepared to negotiate in return.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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If you sent the letter to the right place, their Sheffield centre, you'll receive a response reasonably quickly, probably within 7-10 days. If you sent it to Hemel Hempstead address, it goes through their sorting office then sent to Sheffield and response times are longer.

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PC World had requested an independant engineers report of the lap top problem, which more or less confirms what I said all along (see initial thread for info).

I would have thought the report said it all and I would have had a reply as to what they were going to do, partial refund or new lap top, but not heard a dickie bird!

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Checked on line and PCW did get my letter dated 13.03.07. spikeachu has been really helpful as he works in the Sheffield PCW they sent a reply out on the 20th, the letter has actually arrived this morning offering me a new laptop! :D. I must admit I did want a cash refund but thinking about it I am best off with a lap top as my main PC is in my daughters room and because i work from home i can be typing quite late so i have decided to take the lap top!

I can't believe they offered me another Advent! :mad: Not on your life mate, not after the hassle with the last one!

So I am happpy. Just the bank to hear from after my claim form to take them to court (thread Yorkie lass v First Direct) and the driving school fee refund which is proving difficult!

Have enlisted the help of CAB so hopefully will get a little bit of my £1,700 back. :-x

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As predicted by members of the forum, a new lap top has been put by. PCW rang me today with ref number and voucher number so off to PCW tomorrow to pick it up! :)

 

Thanks again spikeachu for your help, received your photocopied letter today! :D

 

Do I have to redirect this thread any where else now the case has been sorted? If so how do I do that? :-?

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