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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wing vs HSBC ***WON***


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Take the date on your prelim letter as the date of your letter and not the date that they received it

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

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you may very well get one of their delaying tactics letter, fob off letter, sod off letter - any of those, ignore and carry on with your claim. you might even get shiny leaflets all about the ombudsman - take no notice of those either - you want a full offer or full steam ahead!!

If i've been helpful in any way....then tip my scales over there!

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  • 2 weeks later...

If you used the letter from this site mattwing, then you would have put that you will not contact them any further. You could always give them a ring and see what they are doing. If you do not get a satisfactory reply or even offer. File MCOL.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales

 

 

A prudent question is one-half of wisdom.

 

:D

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Well i got a response from them. Unexpected but here it is

 

"Thank You for your letter dated 13th March 2007 concerning bank charges.

 

Unfortunately, both your signature and the address quoted on your letter differ from those in our records.

 

Before we up-date our recordsand investigate the issues you have raised, we will need confirmation that your signature is valid.

 

In order for us to do this, please call into any branch. taking this letter and suitable identification mwith you as soon as possible."

 

I know the records they have are correct. I've received numerous statements to my current address, also my signature has never been an issue before, is this just a stalling letter?

 

What should I do?

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Well that’s a new one, looks like someone is trying to be clever and stall you but I think you should just call in at your branch to sort it out, you cant be too careful with security issues.

As far as your claim goes just stick to your timetable and issue your claim when the LBA 14 days is up.

pete

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There’s not a lot they can try, if the address thing was a stunt it has to be a once in a blue moon thing they wouldn’t dare do that too often with a site like this monitoring what they are doing.

If you do get a letter it will be either here’s a shiny leaflet we’re right go write to the ombudsman about us or we are investigating and will let your grandchildren know what we found.

When your 14 days are up submit your claim.

pete

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It isn't essential that you claim for it some people do and some people don't. To work out what to claim then you need to be using the advanced spreadsheet and this will tell you how much to claim. :)

Guide to claiming back your bank charges

 

Most of your questions can be answered by following this link.

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if you mean any other products - mortgage, loans, etc. then they don't but if you mean overdraft - well, you owe it - they may want it.

 

as for overdraft interest, whatever you do - don't just plonk the interest debits onto the list of charges as that is totally incorrect. if you want to check out how much of the o/d interest - you need to do the advanced s/s. here's a simplified help for figuring it: honeygie v HSBC *****WON***** post no.26. it will help you with the advanced and you will see that, depending on your balance at the time of the interest debit - the s/s will pick up some, none or all of the interest debit.

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Got a letter this morning offering me £2037.00. My total claim (excluding interest) was for £2457.00, apparantly some of my charges (£135.50) had been refunded already. So £2322 would be the amount I'm owed. Seems to me like I should accept, my MCOL was due to be filed tomorrow, so far all i've done is send 2 letters, (prelim & LBA)

 

Any thoughts?

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has anyone else had such a pain free easy claim settled? i expected a long drawn out process involving the courts and the like, but it took me two letters my Prelim and a L.B.A for them to offer a 90% settlement !!

 

Why would they settle so easily with me yet take others the full distance?

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has anyone else had such a pain free easy claim settled? i expected a long drawn out process involving the courts and the like, but it took me two letters my Prelim and a L.B.A for them to offer a 90% settlement !!

 

Why would they settle so easily with me yet take others the full distance?

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