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    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
    • Other case law relied upon " On other record of reasons "
    • Page 2 – document 10 and 11 – you should include the fact that it is a Law reform commission report. Best to give it its full name if you can I suggest that you move paragraph 10 up to the first position – paragraph 5 and move everything down. I think other than that – it is good to go. I suggest you don't bother to do any more drafts. Simply rearrange the paragraphs as I suggested above then the title of the documents that you are relying on in the index page. Send it off and post your final version here so that everybody can see. I'm sorry about the delay. Thanks for reminding me
    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

First Direct Here We Come! - **WON**


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I have written to FD requesting copies of my statements since inception of my sole account in 2002 and joint account in 2004. The statements were sent within 10 days. I totted up the excess overdraft and failed DD charges and wrote to Fd asking for a full refund. They have written back saying that under their T&C (leaflet enclosed), they did not agree with my request and said that if I wanted to take the matter further, I could write to someone higher within the bank or take further action with the FSA (in other words two fingers up to you mate!)

 

Can someone give me a bit of advice as to how to proceed now? :sad:

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I have written to FD requesting copies of my statements since inception of my sole account in 2002 and joint account in 2004. The statements were sent within 10 days. I totted up the excess overdraft and failed DD charges and wrote to Fd asking for a full refund. They have written back saying that under their T&C (leaflet enclosed), they did not agree with my request and said that if I wanted to take the matter further, I could write to someone higher within the bank or take further action with the FSA (in other words two fingers up to you mate!)

 

Can someone give me a bit of advice as to how to proceed now? :sad:

Personally I think you should read the FAQ first, then see what other people claiming from First Direct did here in this area, and then come back; it will take you a few days to read around and get comfortable with the process. Did you give them a time limit in your letter asking for a refund? If not, then I would suggest that 21 days is a reasonable time to wait for them to think it through carefully... if you did then stick to the timetable you gave them, and send the next letter in the chain...

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Thanks HSBCrusher - yes very exciting!!! Part of my excitement is that my hubby doesn't believe it'll happen - I can't wait to see his face! Will I threaten a shopping spree (after the C.A.G. donation of course!)?

FIRST DIRECT:

CLAIMING £2053.00 + court fee £120

Data Protection Act SENT 6/5/06

PRELIM LETTER 23/5/06

LBA 06/6/06

REPLY REC'D 9/6/06

MCOL FILED 26/06/06

Half offer received and declined 3/7/06

Full offer and fees received 7/7/06

Credit rec'd in bank 12/07/06 Yippee!

BANK WITHDRAW BANKING FACILITIES!! 1/11/2006

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Thanks HSBCrusher - yes very exciting!!! Part of my excitement is that my hubby doesn't believe it'll happen - I can't wait to see his face! Will I threaten a shopping spree (after the C.A.G. donation of course!)?

 

My hubby didn't believe it until I was able to show him the money in the account on online banking last night!! :-)

FIRST DIRECT: £4751.86 SETTLED IN FULL 5/07/06 :-)

 

TESCO VISA CARD: £90 SETTLED IN FULL 12/08/06 :)

 

LLOYDS TSB: £4403.59 SETTLED IN FULL 17/08/06 :)

EGG: £451.52 SETTLED IN FULL 18/01/07 :)

 

 

Opinions and advice of kazzaw are independent, offered informally, without prejudice, without liability, and not endorsed by the Bank Action Group. If in any doubt, seek the advice of a qualified, insured professional.

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Yippeee yippeee got the full whack offer today!! Almost ready to run around the garden waving my underwear in the air!!

I'm totally thrilled and huge thanks go to everyone who has helped. Donation will be made as soon as the biggy goes in the bank. :-)

FIRST DIRECT:

CLAIMING £2053.00 + court fee £120

Data Protection Act SENT 6/5/06

PRELIM LETTER 23/5/06

LBA 06/6/06

REPLY REC'D 9/6/06

MCOL FILED 26/06/06

Half offer received and declined 3/7/06

Full offer and fees received 7/7/06

Credit rec'd in bank 12/07/06 Yippee!

BANK WITHDRAW BANKING FACILITIES!! 1/11/2006

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Can you let us know where you live to see the underwear demo! :0)Congratuulations on your victory, hope mine goes as smoothly

[CENTER][SIZE=4][COLOR=sandybrown]Noli Illigitimi Carborundum[/COLOR][/SIZE][/CENTER] [LEFT][SIZE=1][COLOR=red]First Direct:[/COLOR][/SIZE][/LEFT] [LEFT][SIZE=1][COLOR=black]Data Protection Letter Sent - [/COLOR][COLOR=blue]8[/COLOR][COLOR=blue] July 2006[/COLOR][/SIZE][/LEFT] [SIZE=1]Reply received [COLOR=blue]- 12 July 2006[/COLOR][/SIZE] [SIZE=1][COLOR=black]Statements received First Direct Owe me [/COLOR][COLOR=red]£175[/COLOR][/SIZE] [SIZE=1][COLOR=#ff0000][/COLOR][/SIZE] [SIZE=1][COLOR=#ff0000][/COLOR][/SIZE] [LEFT][SIZE=1][COLOR=red]HSBC[/COLOR][/SIZE][/LEFT] [LEFT][SIZE=1][COLOR=black]Data Protection Letter Sent - [/COLOR][COLOR=blue]8 July 2006[/COLOR][/SIZE][/LEFT] [LEFT][SIZE=1][COLOR=black]Reply Received [/COLOR][COLOR=blue]- 14 July 2006[/COLOR][/SIZE][/LEFT] [LEFT][SIZE=1][COLOR=black]Statements received HSBC owe me [COLOR=red]£1350!![/COLOR][/COLOR][/SIZE][/LEFT] [LEFT][SIZE=1]1st Request for repayment sent - [COLOR=blue]5 August 2006[/COLOR][/SIZE][/LEFT]

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The dirty deed is over and done with! Credit in bank - hard to believe but it's true! Thanks for the lessons in questioning authority and good luck with everyone else on the case! Donation made x

FIRST DIRECT:

CLAIMING £2053.00 + court fee £120

Data Protection Act SENT 6/5/06

PRELIM LETTER 23/5/06

LBA 06/6/06

REPLY REC'D 9/6/06

MCOL FILED 26/06/06

Half offer received and declined 3/7/06

Full offer and fees received 7/7/06

Credit rec'd in bank 12/07/06 Yippee!

BANK WITHDRAW BANKING FACILITIES!! 1/11/2006

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Me again!

Can't seem to find the answer to this ...........

What do I have to do on the moneyclaim website - is it a case of advising them that the bank have admitted. As far as I can see if I do that, they will send a request to my bank and my bank have already paid??? Also, did my bank admit? Their letter still maintains they are in the right although they agreed to refund the charges?

Any advice would be appreciated

FIRST DIRECT:

CLAIMING £2053.00 + court fee £120

Data Protection Act SENT 6/5/06

PRELIM LETTER 23/5/06

LBA 06/6/06

REPLY REC'D 9/6/06

MCOL FILED 26/06/06

Half offer received and declined 3/7/06

Full offer and fees received 7/7/06

Credit rec'd in bank 12/07/06 Yippee!

BANK WITHDRAW BANKING FACILITIES!! 1/11/2006

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  • 3 months later...

Well are they cracking down I wonder? We have today received the standard letter advising that they no longer wish to provide us with banking facilities! This come's after a couple of small disputed charges which FD refunded. They obviously have realised that they're not going to make any more money out of us! Any help or advice out there I wonder? Although I'm not greatly surprised, I do like FD in all other ways - looks like I've cut off my nose .... and receiving a nah nah ne nah na from FD. Is it worth protesting or do we just up and move? Thanks

FIRST DIRECT:

CLAIMING £2053.00 + court fee £120

Data Protection Act SENT 6/5/06

PRELIM LETTER 23/5/06

LBA 06/6/06

REPLY REC'D 9/6/06

MCOL FILED 26/06/06

Half offer received and declined 3/7/06

Full offer and fees received 7/7/06

Credit rec'd in bank 12/07/06 Yippee!

BANK WITHDRAW BANKING FACILITIES!! 1/11/2006

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This is normal practice, they do shut accounts if you dare ask back anything else after the first claim.

Put in a data request for information regarding the account closure, I have. They are not playing ball, so I will be taking them to court to force them to do so.

This practice of closing accounts because of customers complaining is against the bankers code.

An automatic closure on the second claim cannot be down to "commercial reasons"!

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Thanks for your advice HSB Crusher. Do you know of any difficulties when applying for an account elsewhere after your bank has actioned an account like this? Is that why you're pursuing the data request? Thanx

FIRST DIRECT:

CLAIMING £2053.00 + court fee £120

Data Protection Act SENT 6/5/06

PRELIM LETTER 23/5/06

LBA 06/6/06

REPLY REC'D 9/6/06

MCOL FILED 26/06/06

Half offer received and declined 3/7/06

Full offer and fees received 7/7/06

Credit rec'd in bank 12/07/06 Yippee!

BANK WITHDRAW BANKING FACILITIES!! 1/11/2006

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

FIRST DIRECT:

CLAIMING £2053.00 + court fee £120

Data Protection Act SENT 6/5/06

PRELIM LETTER 23/5/06

LBA 06/6/06

REPLY REC'D 9/6/06

MCOL FILED 26/06/06

Half offer received and declined 3/7/06

Full offer and fees received 7/7/06

Credit rec'd in bank 12/07/06 Yippee!

BANK WITHDRAW BANKING FACILITIES!! 1/11/2006

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