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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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Rental Agents leave us high and dry! A little long!!Comments and suggestions please


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Good morning all!

 

What a hell of a day!!!

 

We went to see a property two weeks ago, and that day the manager of the agency agreed to call us back that day with response to our queries.

 

We called her back and left messages and no reply. On the monday we called and arranged for another viewing. We went to see and asked them to bring paperwork to get the ball rolling. We met one of their members of staff on the Weds and gave card details for a "holding deposit" also known as a "good faith payment" that ensures you will proceed with the tenancy.

 

We took our forms away and completed application form for tenancy and the guarantor application and then we returned them to the office with all proof required to "speed up" the appication and not delay it as it stated on the form.

 

We then had to start packing, moving and arranging with our current landlord and removal vans etc. Buying and selling furniture. friends taking time off work unpaid to help you.

 

We chased everyday, got the references for them, arranged everything, called and checked it was all being done, to hear well no as not done or we will do tomo! if you can imagine you have 9 days to do this it is quite stressful while working full time!

 

We then call them this am, as they hadnt called us, to be told "you cant have keys today as we need guarantor to come into the office sign a form, and you wiat 24 hours! The guarantor is a driver as stated on form, he could not stop working and drive all the way back to the office to do this, he wouldnt be back until almost 7pm and that meant tomorrow when we were due to move with removals etc as landlord has someone to move in here!! Then it would be monday at the earliest, thus being homeleess with all furniture etc and nowhere to go! :!:

 

Waited 2 hours for call back from head office, regional director didnt even know what was happening!!

 

 

It did state on the Guarantors application that the guarantor must be available 24 hours prior to chck in, however it was never mentioned by any of the 3 members of staff concerned to arrange this in order to get the keys as promised, for over two weeks.

 

When we raised the concerns with the branch manager we were told that criticism of her staff would not be accepted, however we were mereley raising our concerns that we felt

1) let down by staff whom she advised were "new" and "unsupervised" by her due to an office audit.

2)I also raised the concern that this was not based on any individual but merely the lack of communicaiton, customer service and commitment to the transaction.

3) I also raised that we were told "you wont let me down" by the branch manager at an earlier meeting and expressed that we were "completely honest and showed integrity throughout the whole process, put in every effort for providing all documentation and more to ensure the process went smoothly. however on several occasions we were given misleading information, blatant dishonesty by staff, totally different stories to each of us and our current landlord, and thus we were the ones who had been "let down" by them, her reply "well that isnt the case, is it?" and no form of apology or offer to help rectify the problem ASAP:x

 

CANT BELIEVE IN THIS DAY AND AGE THAT IT IS SO DIFFICULT TO FIND PEOPLE WHO PUT IN THAT EXTRA EFFORT AND CAN SUFFICIENTLY DO A JOB AS GOOD OR IF NOT BETTER THAN YOURSELF. IT SEEMS THIS COUNTRY HAS BECOME LAZY IN ALL ATTITUDES TOWARDS WORK ETHIC AND CUSTOMER SERVICE AND YOU CAN NEVER BE TRUSTED TO BE TAKEN ON YOUR WORD.

 

 

Who do I contact ARLA? Ombudsman? WATCHDOG?

As we want our holding deposit back as we did all the chasing for our references and even had to hand deliver some of them!!!

please reply ASAP so I can get the ball rolling!!

 

 

Good news after almost having a nervous breakdown we managed to get another house to move into to rent and £1600 later on we realised that some agencies are fantastic and some are shit!!:eek:

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Realistically, they havent done anything illegal, nor are they in breach of contract. Are they a member of ARLA I guess? Have you signed a tenancy agreement yet? If so, does the tenancy agreement have a start date? Was the guarantor form signed by the guarantor(obviously not at the office)?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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  • 3 weeks later...

thanks mr shed the application form was signed and returned to the office and at no time were we told of the 24 hour colling off period and that he would have to come in 24 hous before we got the keys to sign.

 

we sent an email with all complaints to the regional director of the agency and ARLA and we are now being offered a refund of the goodwill payment, I am £800 down due to their incompetence, from lost working hours, cancellation of the removal van that day, having to pay more to another agency as they were unable to offer a suitable alternative, until oh 3 hours before we were due to have to leave our flat.

 

if i were to file for more would it go through small claims or shall i accept the refund and then claim the rest back through small c;laims??

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if i were to file for more would it go through small claims or shall i accept the refund and then claim the rest back through small c;laims??

 

I dont fully understand what you believe you can claim? You are being offered your holding deposit back. You also said "It did state on the Guarantors application that the guarantor must be available 24 hours prior to chck in" Please then think about WHY you didnt read this:confused:

In your opinion not being told has caused a great deal of inconvenience, however it could also be sais that by failing to read the application forms you have brought it upon yourself:???:

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