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    • 1 Date of the infringement 29th May 2023 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 2nd June 2023 PDF scan done Redacted and Attached 3 Date received 8th June 2023 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] No, not directly but has some wording about transfer to keeper 5 Is there any photographic evidence of the event? Yes, Entry and Exit times 6 Have you appealed? [Y/N?] post up your appeal] Yes, Panicked thinking JustPark had not updated Alliance with payment details HOWEVER not revealed the driver id Have you had a response? [Y/N?] post it up I think so (very brief email, saying appeal failed, due to OVERSTAY of 17min) 7 Who is the parking company? Alliance Parking 8. Where exactly [carpark name and town] Harlyn Bay, Cornwall For either option, does it say which appeals body they operate under. IAS   This PCN is similar to @Kahunaburger in that it was a bank holiday weekend and car park was rammed. It was a very hot day, and we were first time parkers in this car park (not knowing the Alliance ANPR Scam in play). We entered the car park looking for our friends who were 2 mins ahead of us. As the car park was in overspill mode there were 2 other fields open and after doing a circuit gave up looking and after a few more mins trying to find a space parked up on the grass at the top of the field. N.B. There were no signs anywhere near us. We had to unload the kids, dog and beach bags etc .. and most importantly water the dog as he was so hot. Then made our way across the fields to the parking machine. As it was so busy there was a big queue, so attempted to book with justpark (which took an age getting a signal). Eventually paying for 4 hours. Upon leaving we were notified by Justpark that our time was up so proceeded to make our way back to the car, and within 6min had left the car park. So it was 11min to make the booking on JustPark and 6min after our 4hr time was up.   On 5th May 2024 we got a Letter of Claim and decided to post up here .. As for next steps, we guess from others post on this forum we understand we need to write a "Snotty Letter" with a few key points. Has anyone got best advice? otherwise we'll cobble something together from others posts. AllianceParkingScam-NTK+LOC-Jun23.pdf  
    • The return to principles-based regulation? Eric Leenders on Consumer Duty, AI and the wider economyView the full article
    • Hi, New to the forums (but can see I will become active). I recenttly changed fixed line/broadband suppliers. They are not that cheaper than my incumbents were. However, I foudn out their service levels for technical support are woefully inadequate. Basically business hours Monday to Friday and Saturday morning. I had an issue where I lost all aserve (phone and broadband) on Sat eve and they did not pic up the ticket untiul this morning 9am (Monday), and they say between 24 and 48 hours before will get in touch. So, between 2.5 and 3.5 days I will be without service - add a day if this happened on a bank holiday weekend. I purchased it online from a reputable comparison/switch site, and there was nothing to indicate such poort SLAs, nor easily found on the web site of the provider. In fact, their out of hours recorded telephone message states that one can get support 24 hours on their website, which turns out to be their FAQs. I will go through ther T&Cs foresincally, however, assuming they contain the service level agreement (buried in there at section 10, it looks like), do I have any rights. I would like to void the contract without having to pay it out because they do not meet the standards one would (or shoudl) expect of a Telco without making it obvious before purchasing. I know there is a 14 day cooling off period, but, especially with the reliance on broadband (and the fact I live in a rural area, so the alternative of mobile boradband is not practical), there would be an obligation for the supplier to be very clear of the SLA?   I know I can try an OFCOM ombudsman, but would like to understand my legal standing before I try.   Kind regards, JA  
    • Because it's 5pm. My case is tomorrow morning. I'd be lucky if they take it now....so I'll probably still have to change it.... Here is that page that was missing.  If there is any other way I can help please let me know. Super grateful for the help I received! Do you know if I must send my Witness statement to the other party as well or just to the court? THanks! FIRST PAGE OF WITNESS STATEMENT.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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natwest v shelbel1


shelbel1
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It may be best to send details again anyway just so they can't argue anything in court, like they asked for info and didn't get it. It won't impact your timescale at all and it's best to make sure they have absolutely no reason to say you didn't provide information.

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If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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  • 2 weeks later...

Can anyone help me on this. my original "poc" was for estimated charges without interest. i sent the basic letter originally from bbc website - this didnt detail every charge one by one and dates etc .

so do you think i've done it all wrong and what do i do now??

PLEASE HELP

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Dear Sir/Madam

REGARDING MY ACCOUNT:- xxxxxx SORT CODE:- xxxxxDue to recent media coverage on bank charges I now believe that you-natwest have been charging me charges that are contrary to the Unfair Terms in Consumer Contracts Regulations1999. Schedule 2 (e) of the said regulations gives a non complete list of terms, which may be regarded as unfair, such as a term that requires me as a consumer who fails in his obligation, to pay a disproportionately high sum in compensation.

I believe that your charges are disproportionately high and therefore they are contrary to the Unfair Terms in Consumer Regulations 1999. In addition I believe that your charges are a Penalty. Penalty charges are irrecoverable at comon law. The precedent for this was Dunlop Pneumatic Tyre Co Ltd v New Garage and Motor co Ltd [1915] AC 79 along with Murray v Leisure play [2005] EWCA Civ 963. It was held that a contractual party can only recover damages for an actual loss or liquidated losses. It is clear that your charges do not reflect any actual and or real loss.

I currently have my bank statements for the last 12 months the charges during this period come to a total of £xxxxx Therefore I have estimated that over the last six years the total amount of charges you have applied to my account is £xxxx. Consequently I require you to refund me a total of £xxxx, representing the total, unlawful amount charged during the last six years. If you disagree with this amount please supply me a copy of all the charges applied to my account dating back six years within the next seven days.

I hereby give you 14 days to refund all the charges dating back six years on to my account, plus provide evidence that this is the total amount. For the avoidance of doubt, if this is not done within 14 days, I will commence legal proceedings without further warning. This action will inevitably involve you paying additional costs.

I also hereby request a detailed report of which clause in your terms and conditions each charge has been applied against.

Yours sincerely

 

i havent claimed interest as i thought they would settle easier-so do i have to reply to them with more dates/amounts etc????PLEASE HELP I'm really worried i've done it all wrong

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Did you not ask for all statements on the account by doing a SAR so you could claim the correct amounts? Calm down I will help, just getting background info at the moment.

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No, you are making a mistake in doing it that way if your estimate is way out. Please spend some time going through the statements and check the amount. You may have to amend the claim, and if you have any further questions on what charges mean, or are, post on here.

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you need to contact the courts, and amend the claim but it will cost you £35 which you cannot claim. You need to make a schedule of charges, so Charge amount and date. How far out on it are you? Are you up or down on the estimate?

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For your schedule of charges use the Simple S/S here:

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-interest-calculation-spreadsheets.html

and guide here:

http://www.consumeractiongroup.co.uk/forum/barclays-bcard-woolwich-successes/7226-maisielou-barclays.html#post50088

 

Overwrite the existing examples type of charge, amount and date.

 

The days since and 8% will be calculated automatically

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ok nattie , i've just sent this lba as my poc as i thought this was enough info,i do know the charges are not way out though. how do i amend my claim , do i do it by contacting the courts or cobbetts? do i need a specific form or just in the form of a letter?

 

I assume you had to use an n1 form for this and not MCOL?

Do as Nattie says and amend your POC on a N244 - you need to pay £35 fee and unfortuneately this is not reclaimable.

Consumer Health Forums - where you can discuss any health or relationship matters.

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gizmo i will do this monday morning 1st thing at the court- do they send a copy to cobbetts or do i need to do that also?

p.s you are all so brilliant, i'm feeling so much better and hopefully will get everything back on track now with all your advice

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when i open the schedule of charges ss do i fill it in with my details and then it will calculate the interest for me

See here for visual guide

Maisielou v Barclays - SETTLED!!

 

 

 

You can download N244 here:

Form N244 - application notice

 

With regard to the N244 -

Top left hand box:

 

1. Tick c), without a hearing

Leave the rest blank

 

Part A

intend to apply for an order that:

amends my particulars of claim

 

because:

my schedule of charges in my particulars of claim did not state the true total of my claim

 

Part B

Tick evidence in part c

 

Part C

Please find attached to this application my proposed new particulars of claim, amended to include an amended schedule of the amount claimed in respect of penalty charges levied by the defendant"

 

 

Send N244 + 3 N1 + 3 schedules + £35 fee to the court. They will send 2 back, 1 of which you serve/send to the defendants and confirm to the court that you have done so.

 

N1 PARTICULARS OF CLAIM

 

1. The Claimant [has] [had] an account (XXXX Account No) with the Defendant which was opened on or around Date [and closed on or around date]

2. During the period in which the Account [has been] [was] operating the Defendant debited numerous charges to the Account in respect of purported breaches of contract on the part of the Claimant and also charged interest on the charges once applied. The Claimant understands that the Defendant contends that the charges were debited in accordance with the terms of the contract between itself and the Claimant.

3. A list of the charges applied is attached to these particulars of claim.

4. The Claimant contends that:

a) The charges debited to the Account are punitive in nature; are not a genuine pre-estimate of cost incurred by the Defendant; exceed any alleged actual loss to the Defendant in respect of any breaches of contract on the part of the Claimant; and are not intended to represent or related to any alleged actual loss, but instead unduly enrich the Defendant which exercises the contractual term in respect of such charges with a view to profit.

b) The contractual provision that permits the Defendant to levy such charges is unenforceable by virtue of the Unfair Contract Terms in Consumer Contracts Regulations (1999), the Unfair Contract Terms Act 1977 and the common law.

 

5. Alternatively, if the charges are a fee for a service, then they must be reasonable under S.15 of the Supply of Goods and Services Act 1982.

6. Accordingly the Claimant claims:

a) the return of the amounts debited in respect of charges in the sum of £XXXX and any interest charged thereon;

 

b) Court costs;

c) Interest pursuant to S.69 County Courts Act 1984 of 8% as set out on the attached list of charges - £xxx [enter interest total at date of claim] continuing at 8% until judgement or settlement at a daily rate of £0.xx.

 

 

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  • 3 weeks later...

hi there

just wondering as i now have court date of 27/04/07. have just started to look through all the paperwork everyone has talkked about on this site.

do i need to print absolutely everything 3x as i dont even understand half of it and it all looks like gobbldy gook to me! i wouldnt even know what i was to talk about if i had to go into court with all that.

please help

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hi there

just wondering as i now have court date of 27/04/07. have just started to look through all the paperwork everyone has talkked about on this site.

do i need to print absolutely everything 3x as i dont even understand half of it and it all looks like gobbldy gook to me! i wouldnt even know what i was to talk about if i had to go into court with all that.

please help

 

 

Highly unlikely you will need to this - if they staill ahven't settled by say 3rd week of March then reconsider what you will need.

Consumer Health Forums - where you can discuss any health or relationship matters.

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